{"id":1136427,"url":"https://alion.io/job/proquest-associate-technology-operations-analyst","title":"Associate Technology Operations Analyst","company":{"id":722474,"name":"ProQuest","domain":"proquest.com","url":"https://alion.io/company/proquest","size_band":"1001-5000","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":11,"ghost_share":0,"stale_share":0.909,"repost_share":0,"time_to_fill_p50_days":14,"computed_at":"2026-09-23T05:45:00Z"}},"role":"Analytics","role_family":"Analytics","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11000,"max_usd":28000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":634},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Service Desk","optional":false},{"name":"Amazon Redshift","optional":true},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"BigQuery","optional":true},{"name":"Databricks","optional":true},{"name":"Datadog","optional":true},{"name":"dbt","optional":true},{"name":"DNS","optional":true},{"name":"Fivetran","optional":true},{"name":"GCP","optional":true},{"name":"Google BigQuery","optional":true},{"name":"ITSM","optional":true},{"name":"Linux","optional":true},{"name":"PagerDuty","optional":true},{"name":"Power BI","optional":true},{"name":"SAP BusinessObjects","optional":true},{"name":"ServiceNow","optional":true},{"name":"Snowflake","optional":true},{"name":"Tableau","optional":true},{"name":"TCP/IP","optional":true},{"name":"Windows","optional":true},{"name":"Zabbix","optional":true}],"status":"live","first_seen_at":"2026-09-23T08:22:42Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-22T21:57:18Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"We are seeking an Associate Technology Operations Analyst to join our Global Operations team in Bangalore. The role is responsible for providing first-line technical and operational support across infrastructure, applications, and monitoring platforms, ensuring high availability and timely incident resolution in a 24x7 environment.\nAbout You - experience, education, skills, and accomplishments\nBachelor's degree in computer science, Information Technology, or related field \n 0.6- 03 years of experience in IT operations, service desk, or infrastructure support \nITIL Foundation certification is a plus \nExposure to Private and public cloud platforms (AWS, Azure, GCP) \nExperience in 24x7Global Operations / NOC / SOC environment \nUnderstanding of SLAs, OLAs, and KPIs \nIt would be great if you also have:\nExperience with cloud data warehouses such as Snowflake, Data Bricks, BigQuery, or Amazon Redshift.\nFamiliarity with tools such as dbt, Airflow, Fivetran, and Segment.\nExperience working with event-driven or semi-structured data (JSON, logs, clickstream).\nExposure to BI and visualization tools (Power BI, Tableau, SAP BusinessObjects).\nFamiliarity with AWS, Azure, or GCP, including data governance and security best practices.\nBasic understanding of ITIL processes (Incident, Request, Change, Problem, Event Management) \nKnowledge of Windows/Linux environments \nFamiliarity with monitoring tools (Datadog, Centreon, Pingdom, Zabbix, SolarWinds, etc.) \nExperience with ITSM tools such as ServiceNow, PagerDuty, or equivalent \nBasic networking concepts (TCP/IP, DNS, HTTP/S\nWhat will you be doing in this role?\nIT Operations & Support\nProvide Level 1 and 1.5 support for infrastructure, applications, and end-user issues following ITIL best practices \nMonitor alerts and events using enterprise monitoring tools (e.g., Centreon, Pingdom, Datadog, Zabbix, or similar platforms) \nPerform initial incident triage, diagnosis, resolution, and escalation as per defined SLAs \nLog, track, and update incidents, requests, and changes in the ITSM tool (ServiceNow or equivalent) \nIncident & Request Management\nManage incident, service request, and event tickets end-to-end at L1 \nIdentify recurring issues and escalate to L2/L3 teams with detailed documentation \nInitiate and participate in Major Incident bridges as required and provide timely updates \nEnsure accurate and timely communication with stakeholders \nMonitoring & Alert Management\nOwn and manage monitoring alerts, validate false positives, and take appropriate action \nPerform routine health checks and proactive monitoring activities \nEnsure monitoring dashboards are accurate and updated \nDocumentation & Knowledge Management\nCreate and update knowledge base articles, SOPs, and runbooks \nFollow validation and standardization processes for documentation \nContribute to continuous service improvement initiatives \nShift & Operational Excellence\nWork in a 24x7 shift-based environment \nAdhere to operational procedures, compliance, and audit requirements \nSupport change, release, and maintenance activities as per the schedule \nAt Clarivate, we are committed to providing equal employment opportunities for allqualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.","description_format":"text","description_chars":3405,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-23T08:22:42Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":14,"reasons":["conf:4","win:early","comp:junior,brand"],"computed_at":"2026-09-23T12:56:32Z"},"pay":null,"html_url":"https://alion.io/job/proquest-associate-technology-operations-analyst","json_url":"https://alion.io/job/proquest-associate-technology-operations-analyst.json","meta":{"generated_at":"2026-09-23T12:56:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}