{"id":1896261,"url":"https://alion.io/job/proquest-customer-care-advisor","title":"Customer Care Advisor","company":{"id":722474,"name":"ProQuest","domain":"proquest.com","url":"https://alion.io/company/proquest","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":76,"open_postings":13,"ghost_share":0,"stale_share":0.923,"repost_share":0.077,"time_to_fill_p50_days":30,"computed_at":"2026-10-07T05:47:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Belgrade, Serbia"],"countries":["RS"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13500,"max_usd":29000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1374},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-05T08:30:11Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-07T18:39:33Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"We are looking for a Customer Care Advisor to join our Customer Care team and support customers in the dynamic world of Intellectual Property. This is an exciting opportunity for someone who enjoys helping others, solving problems, and delivering outstanding customer experiences. If you have excellent written and spoken English, a positive and professional attitude, and the confidence to communicate effectively with customers, we'd love to hear from you.\nAbout You - Experience, Education, Skills, And Accomplishments\nProficient level of English language\nBachelor’s degree and/or equivalent work experience\nProficient in Microsoft Office, particularly Outlook, Word and Excel\nIt would be great if you also have . . .\nAt least 1 year of experience in a customer service, account support, or similar customer-facing role\nDemonstrated attention to detail\nExperience with Salesforce\nWhat will you be doing in this role?\nServe as the first point of contact for customer inquiries related to billing, invoices, payments, subscriptions, and account matters via phone, email, webform, and live chat.\nInvestigate and resolve customer account issues, disputes, and payment-related questions with accuracy, professionalism, and a customer-first approach.\nResearch contracts, subscriptions, and account information to identify solutions and provide clear guidance to customers.\nTake ownership of customer cases from initial inquiry through resolution, ensuring a positive customer experience at every stage.\nUse CRM systems to document customer interactions, manage cases, and ensure compliance with established processes and service standards.\nDevelop expertise in Clarivate's billing, payment, and account management policies while continuously building your knowledge through structured training and onboarding programs.\nCollaborate closely with Customer Service, Sales, Account Management, and other internal teams to deliver timely and effective solutions for customers.\nAbout The Team\nOur team consists of 700+ individuals located across the globe. Our primary focus is to ensure our customers receive best-in-class service experience using our products. We achieve this through our focus on proactive/preventative measurements, attention to detail, goal setting and clear communication.\nBenefits\nHolidays: 25 days paid leave per annum \nPrivate Health Insurance \nPaid Lunch \nYearly Bonus \nYearly Merit Plan \nMy Learning Platform \nFit Pass \nLife Insurance\nAccident Insurance\nCompany bicycles for rent free of charge\nHours of work\nThis is a full-time position, CET working hours. This is a hybrid position working in the office for a minimum of 3 days every other week.\nPlease note that only shortlisted candidates will be contacted.\nAt Clarivate, we are committed to providing equal employment opportunities for allqualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. 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