{"id":999308,"url":"https://alion.io/job/proquest-customer-education-trainer","title":"Customer Education Trainer","company":{"id":722474,"name":"ProQuest","domain":"proquest.com","url":"https://alion.io/company/proquest","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":77,"open_postings":11,"ghost_share":0,"stale_share":0.909,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-09-30T05:45:00Z"}},"role":"HR","role_family":"HR","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Philadelphia, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":68000,"max":85000,"currency":"USD","period":"year","gross":null,"usd_annual":85000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ChatGPT","optional":false},{"name":"Claude","optional":false},{"name":"Copilot","optional":false}],"status":"live","first_seen_at":"2026-08-06T00:00:00Z","employer_posted_date":"2026-08-06","last_verified_at":"2026-09-30T20:37:48Z","board_verified":true,"closed_at":null,"days_open":56,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":56},"description":"We are looking for a Customer Education Trainer to support our Life Sciences & Healthcare customers, with a focus on our discovery and preclinical solutions.\nThis individual will report into the Director of Education and should possess both a strong scientific background and exceptional communication skills. The successful candidate will serve as a trusted advisor to customers, helping researchers, scientists, and R&D professionals maximize the value of Clarivate solutions while supporting the adoption of AI-assisted workflows and emerging technologies.\nWorking with sales, customer success and product managers, this individual will deliver customer-facing producttrainings,increasingly centered on our AI-assistedworkflows.\nAbout You - experience, education, skills, and accomplishments\nBachelor's or Master's degree in Life Sciences, Biology, Molecular Biology, Pharmacology, Drug Discovery, Preclinical Research, or a related scientific discipline.\n\nMinimum 5 years of relevant experience\n\nStrong scientific knowledge with the ability to confidently discuss research workflows, scientific concepts, and preclinical R&D processes with researchers and scientists.\n\nExperience translating complex scientific or technical information into easily understandable content.\n\nIt would be great if you also have…\nStrong understanding of the life sciences industry, particularly in the discovery and preclinical R&D space.\n\nExperience using AI tools (e.g., Claude, ChatGPT, Copilot) in your own work.\n\nFamiliarity with generative AI concepts.\n\nStrong organizational and project management skills.\n\nSelf-motivated with the ability to workbothindependently andcollaboratively.\n\nExperience presenting to diverse audiences, ranging from one-on-one customer sessions to larger virtual or live training events.\n\nWhat will you be doing in this role?\nDevelop high-quality educational programs that meet the needs of diverse customerpersonas,showcasingreal-world workflows,use cases,productvalueand AI-enabled capabilities.\n\nDeliver engaging customertraining sessions, for audiencesof all sizes,thatdrive productadoption, customersuccessand business outcomes.\n\nEducatecustomersonAI-powered capabilities andeffective promptingin order tobuild customer confidence and trust in AI-assisted workflows.\n\nSupport the development of in-productand self-service learning experiences, including AI-assisted learning content and scalable onboarding resources.\n\nPartner with customer success and account management teams to prioritize customer activities and toidentifyadditionalservice needs.\n\nWork closely with product management to communicate customer feedbackand influence product development.\n\nMaintain deepexpertisein Clarivate solutions, industry trends, and emerging applications of AI within life sciences research and development.\n\nLeverageAI tools in your own workflowsand helpidentifybest practices for the team.\n\nAbility to travel to client sites for training.\n\nAbout the Team\nThe Customer Education team is a globalgroupresponsibleforhelpingClarivate customersmaximize the value of our solutions,resulting instrongusage,adoptionand customer retention. We combine instructor-led training, digital learning experiences, in-product guidance, and AI-powered engagement strategies to help customers achieve their goals. As Clarivate continues to expand AI capabilities across its portfolio, Customer Education plays a critical role in helping customers understand, adopt, and realize value from both our core products and emerging AI-driven solutions.\nHours of Work\nThis is a full-time position, primarily working core business hours in your time zone, with flexibility to adjust to various global time zones as needed.\n\nHybrid position working in the office 2-3 days a week.\n\nCompensation\nThe expected base salary for this position is $68,000 - $85,000 USD per year. This role is eligible for bonus earnings. Individual pay is based upon experience, education, skill and ability, expertise, and relevant factors.\nIn addition to a competitive remuneration package, you will be eligible to participate in a benefits package that includes medical, dental, prescription drug, life insurance, 401k with match, long term disability coverage, vacation, sick time, volunteer time, discount programs, and many more.\nAt Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.","description_format":"text","description_chars":4608,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Drug Discovery"],"lifecycle":[{"event":"open","at":"2026-09-17T10:07:20Z"}],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":1,"p_active":0.439,"p_room":0.28,"age_days":55,"expected_fill_days":27,"reasons":["conf:5","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-09-30T05:45:00Z"},"pay":{"stated_usd_annual":85000,"is_top_pay":false},"html_url":"https://alion.io/job/proquest-customer-education-trainer","json_url":"https://alion.io/job/proquest-customer-education-trainer.json","meta":{"generated_at":"2026-10-01T03:05:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2576,"day_limit":5000,"remaining_today":2424,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}