{"id":1136425,"url":"https://alion.io/job/proquest-customer-success-manager-life-sciences-healthcare","title":"Customer Success Manager (Life Sciences & Healthcare)","company":{"id":722474,"name":"ProQuest","domain":"proquest.com","url":"https://alion.io/company/proquest","size_band":"1001-5000","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":11,"ghost_share":0,"stale_share":0.909,"repost_share":0,"time_to_fill_p50_days":14,"computed_at":"2026-09-23T05:45:00Z"}},"role":"Science & Research","role_family":"Science & Research","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Belgrade, Serbia"],"countries":["RS"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":71000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":661},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-23T08:22:42Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-22T21:57:18Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"We are looking for a Customer Success Manager to join our team in Belgrade.\nAbout You - experience, education, skills, and accomplishments\n5 years of working experience in customer facing role (preferably Customer Success)\nProficiency in English.\nBachelor's degree and/ or equivalent professional experience.\nIt would be great if you also have...\nProficiency in Salesforce\nExperience working independently with customers across different regions and time zones.\nWhat would you be doing in the role?\nRelationship Building: Establishing and maintaining strong, long-term relationships with key customer stakeholders. \nCustomer Retention: Proactively engaging with customers to ensure their ongoing satisfaction, loyalty, and trust. \nCustomer Insights: Gathering and analyzing customer feedback to inform customer success plans, improve product and service delivery. \nRisk Management: Identifying potential risks to customer success and implementing strategies to mitigate them. \nCross-Functional Collaboration: Working closely with internal teams to align efforts and deliver a cohesive customer experience. \nGrowth Support: Assisting in the expansion of the customer’s use of products and services, thereby driving growth within the assigned territory. \nAbout the Team\nThe Customer Success team is globally distributed across the US, Canada, the UK, and Europe, supporting a portfolio of strategic global accounts. Each CSM manages a global book of business and works closely with customers to ensure long-term success, retention, and growth.\nBenefits\nHolidays: 25 days paid leave per annum\nPrivate Health Insurance\nPaid Lunch\nYearly Bonus\nYearly Merit Plan\nMy Learning Platform\nFit Pass\nLife Insurance\nAccident Insurance\nCompany bicycles available free of charge\nHours of Work\nThis is a permanent, full-time position. The standard working schedule includes three days per week from 9:00 AM to 5:00 PM CET.\nThis is a hybrid position; you will be expected to work from our Belgrade office 3 days every other week.\nPlease note that only shortlisted candidates will be contacted.\n#LI-Hybrid\nAt Clarivate, we are committed to providing equal employment opportunities for allqualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.","description_format":"text","description_chars":2398,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Health insurance","Life insurance"],"hiring_locations":[{"name":"Serbia","iso":"RS","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Biotechnology"],"lifecycle":[{"event":"open","at":"2026-09-23T08:22:42Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":14,"reasons":["conf:5","win:early","comp:brand"],"computed_at":"2026-09-23T13:33:02Z"},"pay":null,"html_url":"https://alion.io/job/proquest-customer-success-manager-life-sciences-healthcare","json_url":"https://alion.io/job/proquest-customer-success-manager-life-sciences-healthcare.json","meta":{"generated_at":"2026-09-23T13:33:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}