{"id":1347746,"url":"https://alion.io/job/pros-implementation-consultant-ii","title":"Implementation Consultant II","company":{"id":1770500,"name":"PROS","domain":"pros.com","url":"https://alion.io/company/pros-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-28T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sofia, Bulgaria"],"countries":["BG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":19000,"max_usd":47000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":599},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-09-21T00:00:00Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-09-28T18:07:12Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"The Role\nIn this position, you will be responsible for supporting product deliveries, assigned tasks within the delivery process including requirements submission to technical teams, testing, and delivery of our business solutions.\nWhat you’ll enjoy about this opportunity\nAs part of a dynamic team, you will have the opportunity of working with a global team and step into a department where you will learn about the various company products enabling you to expand your knowledge as a baseline for further growth within the organization. There is an open learning environment that allows colleagues to propose ways to improve how things are done based on new knowledge and experience.\nOur ideal candidate has the following traits (in order of priority)\nAn analytical mind and natural curiosity, with a strong ability to solve problems and navigate complex situations;\nHigh attention to detail and a commitment to delivering accurate, high-quality work;\nStrong project and time management skills, with the ability to independently prioritize and manage multiple tasks, timelines, and stakeholders;\nStrong verbal and written communication skills, with the ability to effectively communicate with customers and cross-functional teams;\nProactive and self-motivated, with the ability to independently drive work forward, identify issues, and take ownership of outcomes;\nAn interest in the digital world, with an aptitude for learning new technologies, products, and tools.\nWhat You'll do\nOwn the end-to-end implementation and technical onboarding of assigned customers, including requirements gathering, business analysis, solution design, configuration, testing, and deployment. \nIndependently drive assigned implementation projects, creating and managing project plans, tracking milestones and timelines, coordinating dependencies, and adjusting plans as needed to keep implementations on track. \nServe as a key point of contact for assigned customers, managing expectations, communicating project status and deliverables, and escalating issues when appropriate. \nManage day-to-day execution of implementation projects, including project planning, issue management, documentation, status updates, and customer communication. \nFacilitate requirements gathering and translate customer needs into clear business and technical requirements and project deliverables. \nCoordinate with cross-functional teams to ensure required work is completed on time and meets customer and project expectations. \nAssist with resource coordination and management of customer requests, balancing priorities, timelines, and project requirements while maintaining accurate time tracking. \nCoordinate and manage User Acceptance Testing (UAT), including preparation, end-user coordination, issue resolution, and obtaining user acceptance sign-off. \nCommunicate completed initiatives, key deliverables, and implemented solutions to customers and internal stakeholders. \nApply business knowledge and analytical skills to identify opportunities for process improvement and more efficient ways of working. \nProactively contribute to improving implementation processes, tools, templates, and documentation to streamline and scale team operations. \nContribute to the Knowledge Base. \nDevelop product expertise and support extended teams with troubleshooting, product configuration, and implementation-related questions. \nSupport the preparation of customer meetings, presentations, documentation, and other project deliverables.\nWhat You have\n2+ years of experience in implementation consulting, project management, business analysis, technical consulting, or a related role. \nDemonstrated experience independently driving implementation or project work, including managing timelines, priorities, dependencies, and multiple stakeholders. \nExperience working with APIs and familiarity with XML documents. \nExperience with technical integrations, systems, or IT environments. \nExperience working within teams using Agile software development methodologies. \nExperience managing UAT and coordinating user acceptance/sign-off. \nStrong critical thinking, analytical, and problem-solving skills, with the ability to identify issues and develop practical solutions. \nExcellent organizational and time management skills, with strong attention to detail, a proactive approach, and an appropriate sense of urgency. \nStrong written and verbal communication skills, with the ability to communicate effectively with both customers and internal cross-functional teams. \nAbility to facilitate requirements gathering and translate business needs into clear requirements and actionable deliverables. \nComfortable working with new software tools and technologies and learning new products quickly. \nIntermediate to advanced proficiency with Microsoft Excel. \nUnderstanding of and interest in the digital/online market. \nNative-level English language proficiency. \nBachelor's degree in Business Administration, Marketing, Information Systems, Software Engineering, or a related field.\nNice to have\nBasic understanding of web development, web design, or software engineering concepts. \nExperience in digital marketing, including SEM, SEO, Display, Email, or Social. \nExperience with e-commerce technologies and analytics platforms such as Google Analytics or Adobe Analytics. \nSpanish language proficiency.\nYour Pathway To Success\nWithin 3 months:\nComplete the training schedule for new team members and build a strong understanding of our products, implementation processes, and internal tools.\nDevelop a thorough understanding of the development sprint planning process, timelines, and dependencies.\nFollow ongoing product deliveries and participate in day-to-day implementation activities.\nContribute to process and implementation documentation while training.\nDemonstrate proficiency in the product CMS:\nSet up new customers in CMS according to agreed-upon requirements.\nComplete pre-development requirements and coordinate development tickets.\nSupport User Acceptance Testing (UAT) and product delivery activities.\nDemonstrate an understanding of how implementation requirements translate into technical work and customer deliverables.\nWithin 6 months:\nDemonstrate a strong understanding of our products, the Product Life Cycle (PLC), and the implementation process.\nIndependently manage requirements for the input and output of development tickets related to assigned projects.\nCoordinate with cross-functional teams to manage implementation dependencies, timelines, and deliverables.\nDemonstrate proficiency in technical integrations, including working with APIs and XML documents.\nDemonstrate expertise in product CMS and assist with CMS-related tasks.\nTroubleshoot and resolve customer requests, escalating issues when appropriate.\nIndependently manage UAT activities, including coordinating with end users, tracking issues, and obtaining acceptance.\nBegin independently managing assigned implementation workstreams and customer deliverables.\nWithin 12 months:\nIndependently drive assigned implementations from requirements through testing and deployment, following established processes.\nManage customer communication, expectations, timelines, and deliverables throughout assigned projects.\nPerform advanced product troubleshooting, identify root causes, and determine appropriate solutions or escalation paths.\nIndependently document complex business and technical requirements without relying on templates.\nLead product deliveries and implementation projects with minimal oversight.\nEffectively coordinate cross-functional teams to ensure project deliverables are completed on time and meet customer expectations.\nIdentify and implement process improvements that increase the efficiency and scalability of product deliveries.\nDemonstrate strong product and technical expertise and serve as a resource to the broader team for troubleshooting, configuration, and implementation questions.\nWhy Join PROS?\nPROS culture and its extraordinary people are at the core of our success. We are passionate about what we do and relentless in delivering on our promises.\nOur commitment to customer success inspires us to think smarter and dream bigger, empowering airlines to achieve more than they ever imagined through intelligent offer and revenue optimization.\nAt PROS, we foster a culture of care, where people feel supported to grow, innovate, and bring their best selves to work-every day. From flexible ways of working to continuous learning, we empower our teams to thrive both personally and professionally.\nJoin PROS, a dedicated travel technology company with nearly 40 years of proven airline expertise and a long runway for future growth, now powering the future of AI-driven airline retailing. If you want to be part of something exceptional, help us shape how airlines compete, innovate, and win.\nPROS Core Values\nWe are Owners\n\nWe look for every opportunity to create a better PROS and a better experience for our customers - and we hold ourselves accountable.\nWe are Innovators\n\nWe think creatively to find new paths to success - for our people, our customers and our business.\nWe Care\n\nWe are centered on caring for the people, businesses, and communities we serve.","description_format":"text","description_chars":9228,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":true},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Continuous learning"],"hiring_locations":[{"name":"Bulgaria","iso":"BG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Health Care","Professional Services"],"lifecycle":[{"event":"open","at":"2026-09-27T17:30:05Z"}],"liveness":{"score":83,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.831,"p_room":1,"age_days":7,"expected_fill_days":26,"reasons":["conf:1","win:early"],"computed_at":"2026-09-28T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/pros-implementation-consultant-ii","json_url":"https://alion.io/job/pros-implementation-consultant-ii.json","meta":{"generated_at":"2026-09-29T03:02:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2698,"day_limit":5000,"remaining_today":2302,"minute_limit":60,"resets_at":"2026-09-30T00:00:00Z"}}}