{"id":1897949,"url":"https://alion.io/job/pros-site-reliability-engineer-ii","title":"Site Reliability Engineer II","company":{"id":1770500,"name":"PROS","domain":"pros.com","url":"https://alion.io/company/pros-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-08T05:49:30Z"}},"role":"DevOps","role_family":"DevOps","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sofia, Bulgaria"],"countries":["BG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Grafana","optional":false},{"name":"Java","optional":false},{"name":"Postman","optional":false},{"name":"Prometheus","optional":false},{"name":"Ruby","optional":false}],"status":"live","first_seen_at":"2026-10-05T09:17:38Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-08T23:18:43Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"The Site Reliability Engineer II is a primary team member who works to administer, support, troubleshoot, and problem solve complex systems and services.\nA Day in the Life of the Site Reliability Engineer II:\nMonitor service performance, reliability metrics, and infrastructure stability.\nPerform in-depth analysis of system performance and identify areas for improvement.\nParticipate in disaster recovery testing and implement reliability enhancements.\nDefine and maintain Service Level Objectives (SLOs) and related visualizations/alerts.\nCollaborate with product teams to resolve performance bottlenecks.\nImplement and maintain automated deployments and self-service tools.\nCreate and troubleshoot automation scripts for operational tasks.\nLeverage automation to improve system scalability and efficiency.\nParticipate in Follow-the-sun on-call rotations and respond to incidents promptly.\nTroubleshoot and resolve production incidents, identifying root causes and creating detailed post incident reports.\nWork with development teams to address reliability and performance concerns.\nMaintain and update documentation, including user stories and operational processes.\nShare knowledge through team sessions and contribute to continuous improvement.\nImplement automation for security auditing and vulnerability mitigation.\nCollaborate with security teams to enhance cloud security posture.\nIdentify root causes of incidents and outages and participate in detailed post-incident analysis and documentation.\nRequired Qualifications - About you:\nWorking knowledge of operating systems, networking and database management.\nAdvanced scripting and automation for deployment, scaling and maintenance tasks.\nProficiency in at least one high-level programming language (Ruby, Go, Java).\nKnowledge of infrastructure and configuration management via automation.\nAdvanced skills in creating monitoring and alerting rules (Prometheus, Grafana).\nImplement and optimize Cloud environments.\nKnowledge of RESTful API design and development.\nFamiliarity with API testing tools (e.g., Postman).\nExcellent communication skills.\nExcellent time management, organizational skills, crisis management and problem-solving skills.\nAbility to work in a team and independently.\nWilling to innovate, learn and share knowledge.\nUniversity degree in computer science or related.\nDeveloping and implementing IT security best practices and procedures. \nExcellent command of English language. \nHighly Preferred:\nApplicable IT Certifications.\nSystem administrator experience.\nPrevious experience with cloud services - including open-source technology, software development, system engineering, scripting languages and multiple cloud provider environment.\nAI Fluency & Growth Mindset- We welcome candidates who:\nUnderstand core AI concepts and apply them ethically to enhance productivity, insights, and decision-making.\nCraft effective prompts to optimize the quality and relevance of AI-generated outputs.\nExplore and apply agentic AI systems, using or managing autonomous agents to streamline workflows and automate tasks.\nLeverage AI tools to boost efficiency, creativity, and innovation in their daily work.\nStay curious and adaptable, continuously experimenting with AI-driven solutions to elevate team performance and customer impact.\nWhy Join PROS?\nPROS culture and its extraordinary people are at the core of our success. We are passionate about what we do and relentless in delivering on our promises.\nOur commitment to customer success inspires us to think smarter and dream bigger, empowering airlines to achieve more than they ever imagined through intelligent offer and revenue optimization.\nAt PROS, we foster a culture of care, where people feel supported to grow, innovate, and bring their best selves to work-every day. From flexible ways of working to continuous learning, we empower our teams to thrive both personally and professionally.\nJoin PROS, a dedicated travel technology company with nearly 40 years of proven airline expertise and a long runway for future growth, now powering the future of AI-driven airline retailing. If you want to be part of something exceptional, help us shape how airlines compete, innovate, and win.\nPROS Core Values\nWe are Owners\n\nWe look for every opportunity to create a better PROS and a better experience for our customers - and we hold ourselves accountable.\nWe are Innovators\n\nWe think creatively to find new paths to success - for our people, our customers and our business.\nWe Care\n\nWe are centered on caring for the people, businesses, and communities we serve.","description_format":"text","description_chars":4588,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Health Care","Professional Services"],"lifecycle":[{"event":"open","at":"2026-10-05T09:17:38Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":25,"reasons":["conf:3","velocity","win:early"],"computed_at":"2026-10-08T05:49:30Z"},"pay":null,"html_url":"https://alion.io/job/pros-site-reliability-engineer-ii","json_url":"https://alion.io/job/pros-site-reliability-engineer-ii.json","meta":{"generated_at":"2026-10-09T03:13:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1687,"day_limit":5000,"remaining_today":3313,"minute_limit":60,"resets_at":"2026-10-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1770500},"rest":"https://alion.io/mcp/rest/get_company?id=1770500"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpros-site-reliability-engineer-ii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpros-site-reliability-engineer-ii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpros-site-reliability-engineer-ii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pros-site-reliability-engineer-ii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpros-site-reliability-engineer-ii"}]}