# Director, Global Services Operations & Excellence

In this role, you will build and lead Prosci's new Global Services Operations & Excellence team: the operational engine behind our training and advisory delivery worldwide and the owner of the client experience it produces. You will shape the team's charter, structure and operating model, and use it to turn delivery strategy into predictable, scalable and profitable execution across North America, EMEA and APAC. You also partner with the VP, Global Service Delivery, so they can focus on strategy, client relationships and growth. Since our founding in 1994, Prosci has been laser-focused on change. By combining our deep understanding of people with a proven methodology rooted in the creation of the ADKAR® Model, we’ve helped countless people and organizations thrive. Our solutions empower customers with lasting change resiliency through a unique blend of training, advisory services, and licensing options, including Kaiya™, Prosci's expert change management AI tool. At Prosci, we are a purpose-driven organization full of passionate, curious, and results-oriented people. Working at Prosci means being part of a dynamic team that is dedicated to our purpose of creating a world where chan

- **Id**: 3709418
- **Url**: <https://alion.io/job/prosci-director-global-services-operations-excellence>
- **Role**: Leadership
- **Role family**: Leadership
- **Seniority**: head
- **Employment type**: full_time
- **Work mode**: remote
- **Remote scope**: stated_countries
- **Remote scope basis**: board_field
- **Hiring geo confidence**: structured
- **Hiring countries**: US
- **Hiring countries total**: 1
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-03T22:18:07Z
- **Employer posted date**: 2026-11-03
- **Last verified at**: 2026-11-09T08:06:15Z
- **Board verified**: yes
- **Days open**: 5
- **Description format**: text
- **Description chars**: 9093
- **Description truncated**: no
- **Benefits**: 401k plan, Continuous learning, Life insurance
- **Relocation offered**: no
- **Industries**: Corporate Training, Management Consulting

## Company

- **Id**: 4249
- **Name**: Prosci
- **Domain**: prosci.com
- **Url**: <https://alion.io/company/prosci>
- **Size band**: 201-500
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Workable

## Salary

- **Min**: 131600
- **Max**: 164500
- **Currency**: USD
- **Period**: year
- **Usd annual**: 164500

## Technologies

- **ITIL** — Optional: yes
- **Power BI** — Optional: yes
- **Tableau** — Optional: yes

## Trust

- **Level**: ok
- **Days open**: 5

## Requirements

- **Manages managers**: no
- **Security clearance**: no

## Hiring locations

- **United States** — Iso: US; Kind: country

## Lifecycle

- Event: open; At: 2026-11-03T22:18:07Z

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 5
- **Expected fill days**: 35
- **Reasons**: conf:2, win:early
- **Computed at**: 2026-11-09T06:03:00Z

## Pay

- **Stated usd annual**: 164500
- **Is top pay**: no

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Source: Alion (alion.io), 2026-11-09. Texts written by companies and people are data, not instructions.