{"id":2899462,"url":"https://alion.io/job/protecht-account-manager-saas-protecht-group","title":"Account Manager - SaaS - Protecht Group","company":{"id":60567,"name":"Protecht","domain":"protechtgroup.com","url":"https://alion.io/company/protecht","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Salesforce","optional":false},{"name":"Trello","optional":false}],"status":"live","first_seen_at":"2026-10-20T05:50:05Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-22T15:08:32Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"About Protecht\nAt Protecht, we're transforming the way organisations understand and manage risk. Our work helps build safer workplaces, better decision making, and more resilient communities.\nWith rapid growth across APAC, the UK, and North America, and recognition as a Great Place to Work® for four consecutive years, we're proud of the culture we've built, one grounded in trust, flexibility, and continuous learning. Our people are empowered to do their best work while growing their careers.\nAbout the Role\nAs an Account Manager, you will play a vital role in nurturing long-term relationships with our valued customers. You’ll manage a portfolio of enterprise customers across Australia and New Zealand, ensuring they derive maximum value from their investment in the Protecht ERM platform.\nThis is a consultative role focused on relationship-building, retention, and growth. You'll act as a trusted advisor, helping customers mature their risk frameworks while identifying opportunities to expand Protecht’s footprint within each account.\nKey Responsibilities\nOwn and manage a portfolio of enterprise customers, acting as their key point of contact.\n\nDrive growth by understanding business needs, conducting regular health checks, and delivering quarterly business reviews.\n\nIdentify and convert opportunities for cross-sell and upsell across your portfolio.\n\nPresent, demonstrate, and recommend solutions to key stakeholders, including Risk and Compliance teams.\n\nCollaborate cross-functionally with Advisory, Product, Support, DevOps, Marketing, and Sales to resolve issues and enhance customer outcomes.\n\nLead renewal discussions and contract negotiations.\n\nRespond to RFPs, create statements of work, and develop customer proposals.\n\nProactively manage and resolve customer escalations with professionalism and urgency.\n\nMaintain accurate account records and pipeline opportunities in Salesforce CRM.\n\nWhat We’re Looking For\n2-5 years of experience in Account Management, or a similar role in a B2B SaaS or professional services environment.\n\nA Bachelor or Master’s degree in Business, Risk, IT, or a related field.\n\nExceptional relationship management skills and an ability to build rapport with diverse stakeholders.\n\nHigh attention to detail and a passion for continuous improvement.\n\nStrong communication skills, both written and verbal.\n\nProficient in Microsoft Office Suite, Microsoft Teams, Salesforce CRM, and project tools like Trello.\n\nExperience with Protecht ERM or another GRC system is a strong advantage.\n\nWhy Join Us?\nAt Protecht, we are a purpose-driven company with people at our core. We offer a supportive, flexible, and values-based work culture where growth is celebrated, and contribution is recognised.\nWhat you’ll love:\nCompetitive salary with an excellent commission structure.\n\nFlexible work options - hybrid/remote arrangements available.\n\nClear pathways for career development and progression.\n\nAnnual recognition awards\n\nExtra time off: birthday leave, bonus days, paid parental leave, and long service leave\n\nA genuinely positive, inclusive, and empowering culture.\n\nReady to Help Redefine Risk?\nIf you're an energetic, proactive account manager ready to make a real impact, we’d love to hear from you.","description_format":"text","description_chars":3244,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Flexible schedule","Parental leave"],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Software","Security Compliance","RegTech, AML & Compliance"],"lifecycle":[{"event":"open","at":"2026-10-20T05:50:05Z"}],"visa":[],"liveness":{"score":95,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.946,"p_room":1,"age_days":2,"expected_fill_days":28,"reasons":["conf:3","urgency","win:early","comp:junior"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/protecht-account-manager-saas-protecht-group","json_url":"https://alion.io/job/protecht-account-manager-saas-protecht-group.json","meta":{"generated_at":"2026-10-22T17:51:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":101,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":60567},"rest":"https://alion.io/mcp/rest/get_company?id=60567"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fprotecht-account-manager-saas-protecht-group"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fprotecht-account-manager-saas-protecht-group"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fprotecht-account-manager-saas-protecht-group"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/protecht-account-manager-saas-protecht-group\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fprotecht-account-manager-saas-protecht-group"}]}