{"id":3297812,"url":"https://alion.io/job/protecht-customer-success-manager-protecht-group","title":"Customer Success Manager - Protecht Group","company":{"id":60567,"name":"Protecht","domain":"protechtgroup.com","url":"https://alion.io/company/protecht","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":86000,"period":"year","method":"role_country_seniority_unknown","sample_n":57},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":true}],"status":"live","first_seen_at":"2026-10-26T22:24:40Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-28T16:27:31Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About Protecht\nAt Protecht, we're transforming the way organisations understand and manage risk. Our work helps build safer workplaces, better decision making, and more resilient communities.\nWith rapid growth across APAC, the UK, and North America, and recognition as a Great Place to Work® for four consecutive years, we're proud of the culture we've built, one grounded in trust, flexibility, and continuous learning. Our people are empowered to do their best work while growing their careers.\nAbout the Role\nWe're looking for a Customer Success Manager to join our growing team and play a key role in delivering outstanding customer outcomes.\nYou'll own a portfolio of customers, working closely with them to understand their goals, drive adoption, and ensure they realise ongoing value from our solutions. This is a highly collaborative role where you'll partner with Sales, Product, and Support teams to create seamless and meaningful customer experiences.\nKey Responsibilities\nOwn and manage a portfolio of customers, acting as their trusted advisor and primary point of contact.\nBuild strong, long term relationships by understanding customer objectives and aligning solutions to their needs.\nDrive product adoption, engagement, and value realisation through proactive customer success strategies.\nPartner with Account Managers to identify and support growth and expansion opportunities.\nDeliver regular business reviews, insights, and reporting to demonstrate impact and ROI.\nAct as the voice of the customer, feeding insights back to Product and internal teams.\nCollaborate cross functionally to resolve issues and continuously improve the customer experience.\nSupport customer user groups and webinars.\nAbout You\nEssential Skills & Experience\nProven experience in Customer Success, Account Management, or a similar customer facing role.\nStrong relationship building and stakeholder management skills.\nCommercially minded, with experience driving retention, adoption, and growth.\nData driven, with the ability to interpret customer insights and translate them into action.\nHighly organised and able to manage multiple accounts and priorities.\nProactive, solutions focused, and customer obsessed mindset.\nExperience working with complex SaaS solutions, technology products, or B2B environments.\nExperience using CRM or customer success platforms.\nBonus Points\nFamiliarity with platforms such as Gainsight, Planhat, ChurnZero, or HubSpot.\nExperience managing enterprise or complex customer portfolios.\nUnderstanding of customer success frameworks and industry best practices.\nWhy Join Protecht?\nCertified Great Place to Work® (4 years running).\nFlexible, supportive, and inclusive work environment.\nOpportunity to work on a globally used, purpose driven product.\nA culture that supports growth, learning, and career progression.\nApply Now\nReady to make an impact that matters?\nApply today and help organisations around the world make better risk decisions.","description_format":"text","description_chars":2964,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Security Compliance","RegTech, AML & Compliance"],"lifecycle":[{"event":"open","at":"2026-10-26T22:24:40Z"}],"visa":[],"liveness":{"score":95,"band":"hot","label":"Hiring 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