{"id":2610245,"url":"https://alion.io/job/protecht-key-account-manager-enterprise-saas-protecht-group","title":"Key Account Manager - Enterprise SaaS - Protecht Group","company":{"id":60567,"name":"Protecht","domain":"protechtgroup.com","url":"https://alion.io/company/protecht","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":53000,"max_usd":128000,"period":"year","method":"role_country_seniority_unknown","sample_n":62},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Apollo","optional":true},{"name":"Salesforce","optional":true}],"status":"live","first_seen_at":"2026-10-15T10:48:32Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-21T16:16:44Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"About Protecht\nAt Protecht, we're transforming the way organisations understand and manage risk. Our work helps build safer workplaces, better decision making, and more resilient communities.\nWith rapid growth across APAC, the UK, and North America, and recognition as a Great Place to Work® for four consecutive years, we're proud of the culture we've built, one grounded in trust, flexibility, and continuous learning. Our people are empowered to do their best work while growing their careers.\nAbout the Role\nWe're looking for a Key Account Manager to join our team, driving growth across our largest, most strategic enterprise customers in APAC.\nThis is a sales led role focused on expansion. You'll own a portfolio of enterprise and named accounts, growing them through upsell and cross-sell while retaining and deepening the relationship, and partnering with Customer Success, Product, Marketing and Sales to make sure every customer sees measurable value.\nKey Responsibilities\nOwn the end to end relationship for a portfolio of enterprise/named accounts, acting as trusted advisor to executive stakeholders.\nDrive expansion as your core focus, identifying and closing upsell/cross-sell opportunities.\nBuild account plans that align our roadmap to each customer's risk and compliance objectives, with clear growth targets.\nLead renewals, QBRs, contract negotiations, and pricing discussions.\nPartner with Customer Success, Support, and Product to resolve issues and shape the roadmap from customer feedback.\nRepresent the voice of the customer internally, and Protecht externally.\nAbout You\nEssential Skills & Experience\nProven experience as a Key/Strategic Account Manager, Customer Success Manager, or similar role in enterprise SaaS, with a track record of growing account revenue.\nExperience managing complex, multi-stakeholder enterprise accounts, engaging confidently with senior stakeholders (CROs, Heads of Compliance, Executives) through long sales/renewal cycles.\nCommercial acumen, confident leading pricing, negotiation, and contract conversations.\nStrong written and verbal communication skills, with the ability to influence and build trust at every level.\nHighly organised, with the discipline to manage a portfolio without letting any account go quiet.\nA team player who collaborates well across Customer Success, Sales, Product and Marketing.\nExperience managing enterprise or complex customer portfolios.\nBonus Points\nFamiliarity with platforms such as Salesforce, ERM tools, customer success software, and Apollo.\nExperience in GRC, risk management, compliance, financial services, or regulated industries highly regarded, but not essential.\nWhy Join Protecht?\nCertified Great Place to Work® (4 years running).\nFlexible, supportive, and inclusive work environment.\nOpportunity to work on a globally used, purpose driven product.\nA culture that supports growth, learning, and career progression.\nApply Now\nReady to make an impact that matters?\nApply today and help organisations around the world make better risk decisions.\nPlease note: Applicants must have current Australian work rights (Australian Citizen or Permanent Resident).","description_format":"text","description_chars":3156,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Software","Security Compliance","RegTech, AML & 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