{"id":3266122,"url":"https://alion.io/job/protecq-ict-solutions-it-systems-support-engineer","title":"IT Systems Support Engineer","company":{"id":4475098,"name":"ProTecq ICT Solutions","domain":"protecq.com.au","url":"https://alion.io/company/protecq-ict-solutions","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Sri Lanka"],"countries":["LK"],"hiring_countries":["LK"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-25T18:30:00Z","employer_posted_date":null,"last_verified_at":"2026-10-25T18:30:00Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"J TECQ\n\nTVICT SOLUTIONS\n\nHIRING\n\nSEND YOUR RESUME:\nIT Systems Support Engineer\n\nBe a key point of contact for Australian clients, handling support calls with confidence and professionalism\nBuild strong client relationships and communicate clearly with both technical and non- technical users\nWork with our Australian team on projects and service improvements\n\nWhat We're Looking For\n\nExcellent spoken and written English. This is essential, as you'll be speaking with Australian clients daily\n\n2-3 years of hands-on experience in IT support, ideally in an MSP or service desk environment\n\nStrong knowledge of Windows, Microsoft 365, networking fundamentals and general\n\ntroubleshooting\nProven customer-facing experience, with a calm, professional phone manner\nAbility to work independently, prioritise well and make sound decisions under pressure\nAbility to work Australian business hours\n\nWhat We Offer eA competitive pay package that reflects your experience\nPaid by the working day\n*Work Monday to Friday on Australian business hours\nPublic holidays follow the Australian calendar only (Sri Lankan public holidays are not observed)\n*A small, supportive team where your input has real impact\n\nPlease Note Thisis a contractor position. 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