{"id":3605172,"url":"https://alion.io/job/protiviti-d365-application-support-analyst","title":"D365 Application Support Analyst","company":{"id":1275,"name":"Protiviti","domain":"protiviti.com","url":"https://alion.io/company/protiviti","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":94,"open_postings":12,"ghost_share":0,"stale_share":0.25,"repost_share":0,"time_to_fill_p50_days":52,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sofia, Bulgaria"],"countries":["BG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":true},{"name":"Azure DevOps","optional":true},{"name":"Jira","optional":true},{"name":"Microsoft Office","optional":true},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-11-02T11:23:00Z","employer_posted_date":null,"last_verified_at":"2026-11-02T11:23:00Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"Protiviti Bulgaria is Great Place to Work Certified™ 2025–2026, reflecting our commitment to a supportive, inclusive, and high-performing culture.\n\nProtiviti Bulgaria is seeking a D365 Application Support Analyst to join our Microsoft Dynamics 365 team supporting a global healthcare client.\n\nThis role is responsible for the day-to-day administration and support of Microsoft Dynamics 365 Finance & Operations, with a primary focus on user access management, ticket resolution, client communication, and operational support. The analyst will serve as a key point of contact for access requests, service inquiries, and user support activities while ensuring a high level of responsiveness and customer service.\n\nThe ideal candidate combines hands-on experience with the D365 platform with strong organizational, analytical, and communication skills. Success in this role requires a proactive and client-focused mindset, the ability to manage multiple requests simultaneously, and the confidence to identify broader business or system issues while supporting users through a managed services environment.\n\nKey Responsibilities\n\nManage and resolve access requests, service requests, and support tickets within agreed service levels (SLAs).\n\nProvision, modify, and deactivate user access within Microsoft Dynamics 365 Finance & Operations.\n\nMonitor access assignments and identify potential conflicts, inconsistencies, or inappropriate access.\n\nProvide clear and timely communication to clients and stakeholders regarding request status, progress, and resolution.\n\nCoordinate with functional and technical teams to investigate issues and drive them through to completion.\n\nAct as a trusted advisor by proactively identifying trends, risks, and improvement opportunities across the D365 environment.\n\nEscalate broader concerns or potential issues identified through ticket analysis, even when outside the scope of a specific request.\n\nMaintain accurate documentation, knowledge articles, and operational procedures.\n\nPrioritize and manage multiple requests while ensuring a high level of customer service and operational excellence.\n\nContribute to continuous improvement initiatives that enhance support quality, efficiency, and client satisfaction.\n\nRequired Qualifications\n\n1-4 years of experience working with Microsoft Dynamics 365 Finance & Operations or related D365 applications.\n\nExperience supporting user access administration and role assignments within D365.\n\nExperience working in a help desk, managed services, application support, or ticket-driven environment.\n\nUnderstanding of role-based access concepts and user administration processes.\n\nStrong troubleshooting and problem-solving skills.\n\nExcellent organizational skills and attention to detail.\n\nAbility to manage multiple priorities and deliver against deadlines.\n\nStrong written and verbal communication skills.\n\nClient-focused mindset with the ability to build trusted relationships with stakeholders.\n\nAbility to identify opportunities for process improvement and proactively communicate recommendations.\n\nPreferred Qualifications\n\nExperience supporting enterprise applications in a managed services environment.\n\nFamiliarity with ServiceNow, Jira, Azure DevOps, or similar ticketing platforms.\n\nUnderstanding of D365 security concepts, user roles, and access management practices.\n\nExperience supporting healthcare, life sciences, or other regulated industries.\n\nKnowledge of Microsoft Power Platform.\n\nMicrosoft Dynamics 365 certifications.\n\nExperience participating in user onboarding and access governance processes.\n\nKey Competencies\n\nClient Service Excellence\n\nCommunication & Stakeholder Management\n\nOrganization & Prioritization\n\nProblem Solving\n\nProactive Thinking\n\nAttention to Detail\n\nCollaboration & Teamwork\n\nConsulting Mindset\n\nKey Technologies\n\nMicrosoft Dynamics 365 Finance & Operations\n\nServiceNow or equivalent ticketing platform\n\nMicrosoft Office 365\n\nExperience with Azure DevOps or similar support tools is a plus\n\nWhat we offer\n\nCompetitive remuneration\n\nPremium health & dental insurance\n\nFood vouchers\n\nSports & transportation cards\n\nRegular social events\n\nFunded training and certifications\n\nIf you are eager to be part of our dynamic team, submit your CV to embark on this exciting journey with us.","description_format":"text","description_chars":4296,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Dental insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["RegTech, AML & Compliance","IT Consulting & Digital 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