Application Engineer

For our office in Telford, we are looking for an Application Engineer to provide an in-depth level of technical expertise and solutions to our customers.

What you'll do:

• Supporting the wider EMEA customer base with service line specific, pre or post, in-depth technical support.
• Work closely with operations teams to ensure viability of complex, out of process or replacement part proposals to ensure clear alignment on execution strategy.
• Establish best practice methodologies for achieving customer requirements through our factory or network partners.
• Gain a solid understanding of the customer’s technical requirements and ability to make design changes and communicate appropriate solutions.
• Evaluate customer requirements to best manage expectations and risks for strategic projects.
• Thoroughly review and evaluate customer supplier 3D CAD data, DFM, and RFQ’s and assist the customer in working through recommended or required changes to meet their part requirements.
• Provide technical guidance to sales and customers regarding process capabilities and limitations.
• Balance the objective of satisfying the customer requests with the best fulfilment path with consideration to potential of downstream risks to deliver acceptable parts of schedule.
• Coordinates with technical operations, contracts, quality and process engineering departments to manage in depth projects with out of process customer requirements.
• Local trade show, webinars or live talk support may be required
• EMEA languages - French/English/German - desired

What it takes:

• Experience with 3D CAD modelling software and ability to read 2D CAD drawings
• Experience in mechanical or manufacturing engineering or related field
• Experience or knowledge of plastic injection moulding, CNC machining or 3DP process; or the mechanical design principles of designing for injection moulding is highly desired.
• Formal education (BA/BS degree) or equivalent experience required
• Customer-Centric Approach: Customer at the forefront of everything
• Goal oriented and comfortable with meeting or exceeding clearly defined metrics
• Problem solving skills and strong sense of urgency
• Excellent attention to detail is a must

What's in it for you:

• Growth-oriented company with a focus on your development journey through regular feedback and discussions
• Open and welcoming corporate culture globally
• Extensive e-learning platform with 300+ training courses and on-site sessions, including internal leadership training
• Onsite car parking, bicycle storage, and convenient public transport links
• Newly built canteen with free hot drinks
• Employee Discount scheme with savings across thousands of UK retailers
• Employee wellbeing culture with mental health support, wellbeing portal, and psychologist assistance
• Monetary-based Reward Schemes for recognition, referrals, anniversaries, and life events
• 37.5 hours per week, permanent contract
• 25 days holiday entitlement plus Bank Holidays, increasing with length of service.
• Life insurance policy for eligible employees - 4 x base salary