{"id":3479784,"url":"https://alion.io/job/protolabs-customer-success-partner-iii","title":"Customer Success Partner III","company":{"id":179587,"name":"Protolabs","domain":"protolabs.com","url":"https://alion.io/company/protolabs","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"A","score":85,"open_postings":16,"ghost_share":0,"stale_share":0.563,"repost_share":0.063,"time_to_fill_p50_days":43,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":50300,"max":67101,"currency":"USD","period":"year","gross":null,"usd_annual":67101},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-26T20:25:11Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-30T17:39:21Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Join our team as a\nCustomer Success Partner III!\nThis is a HYBRID role - onsite Tuesday-Thursday if located near Maple Plain, MN or Nashua, NH\nMust be available Monday-Friday during first-shift hours.\nThe purpose of this role is to provide outstanding customer service to both our external customers and internal business partners. An in-depth understanding of all CS processes and service lines is required. They are accountable to identify solutions to meet the needs of our customers while minimizing risk to the organization by providing technical support to the Customer Service team which may include answering process questions, mentoring team members, ensuring documentation is accurate and up-to-date, and delivering training as required. Will also serve as an SME for the full CS organization, representing the team for systems releases and large-scale projects/changes.\nWhat You Will Do:\nServes as a subject matter expert for the team:\n\nCollaborate with internal departments; sales, sales management, finance, production and other internal staff to facilitate special and/or unusual requests in order to satisfy customer requests.\n\nProject manage large customer orders, troubleshoot customer needs\n\nConsistently and proactively communicates to stakeholders as well as customers\n\nCreates and sends reporting as required by customers or internal sales partners.\n\nAccountable partnering with cross-functional teams to ensure large customer projects have been successfully implemented and executed (i.e. monitoring customer forecasts, secondary operations, logistical challenges)\n\nExperts in all customer Service processes, standard and complex.\n\nManages the response in the Ask the Expert Channel: providing answers/direction, looking for triaging and production gaps, and identifying opportunities for process enhancements.\n\nResponsible for updating procedure documents and work flows as new processes are created or existing processes are updated/changed.\n\nManages customer portals: setting up and maintaining portal access.\n\nDelivers training and delivers on-boarding activities for new employees.\n\nWhat You Bring:\nBA/BS or equivalent experience.\n\nRecommended 3-5 years’Customer Service experience in a manufacturing environment preferred and/or a minimum oftwo yearsProtolabsCustomer Service experience.\n\nStrong computer skills (MS Office applications), including experience with CRMand ERP software preferred.\n\nConsistently demonstratesstrong attention to detail, initiative, logic, and resourcefulness.\n\nServes as an agent of change, supporting changesand helping the team navigate through change.\n\nStrong communicationskills and ability to work cross-functionally.\n\nExcellent customer relationship management skills, including the ability to successfully manage customer escalations and focus on customer retention.\n\nStrong problem-solvingskills with the confidence to seek solutions independently, offering multiple options to resolve issues that advocateboth the customer and Protolabs.\n\nAbility and confidence to push back and provide feedback. Advocates for the customer ensuring CustomerService process and Protolabspolicy areleveraged.\n\nAbility to mentor and provide clear work direction to coworkers.\n\nWhat's In It For You:\nWe offer a competitive salary and total rewards package\nWe offer amazing benefits including but not limited to:\nHealth Insurance: Traditional OR High Deductible plan\nFlexible Spending Accounts\nHealth Savings Account (including employer contributions)\nDental and Vision\nBasic and Supplemental Life Insurance\nShort-Term and Long-Term Disability\nPaid caregiver leave\nYou will receive at least 3 weeks of PTO + Wellness + Holiday Pay + Volunteer Hours\n401k with company match and immediate vest\nEmployee Stock Purchase Program at a discounted rate\nMatching grants through Protolabs foundation\nAnd More!","description_format":"text","description_chars":3844,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Health insurance","Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["3D Printers & Additive Manufacturing","Contract Manufacturing"],"lifecycle":[{"event":"open","at":"2026-10-29T19:52:12Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":3,"expected_fill_days":43,"reasons":["conf:1","stale_co","win:early"],"computed_at":"2026-10-30T05:48:23Z"},"pay":{"stated_usd_annual":67101,"is_top_pay":false},"html_url":"https://alion.io/job/protolabs-customer-success-partner-iii","json_url":"https://alion.io/job/protolabs-customer-success-partner-iii.json","meta":{"generated_at":"2026-10-30T19:31:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8968,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":179587},"rest":"https://alion.io/mcp/rest/get_company?id=179587"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fprotolabs-customer-success-partner-iii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fprotolabs-customer-success-partner-iii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fprotolabs-customer-success-partner-iii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/protolabs-customer-success-partner-iii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fprotolabs-customer-success-partner-iii"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3479784}},{"tool":"search_jobs","arguments":{"company":"protolabs.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3479784},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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