Inside Sales Representative

Join our team as an Inside Sales Representative!

This is a hybrid role being onsite in Maple Plain, MN on Tuesday, Wednesday, and Thursday.

The role of an Inside Sales Representative (ISR) at Protolabs involves managing a steady stream of transactional sales opportunities and orders specific to our CNC and 3D Printing service lines. This entry-level position is designed to support Protolabs' growth by effectively supporting customers through the sales processes, ensuring a smooth experience and driving business expansion. The ISR uses process-oriented approach to handle inside sales functions, with the primary responsibility of meeting and exceeding sales targets, customer acquisition goals and other company objectives.

You Will

Opportunity and Pipeline Management:

• Facilitate the progression of sales opportunities throughout the sales process, supporting design iterations and aligning with client buying requirements.
• Generating new opportunities, nurturing prospects, and engaging former contacts via different marketing events and or campaigns to maintain a dynamic sales pipeline.
• Evaluate and optimize performance by tracking metrics such as call outcomes, meeting scheduled, pipeline development, deals closed, and revenue growth to align with company objectives.

Demand Generation/Lead Management:

• Support lead generation efforts completing sale activities to drive lead qualification and conversions
• Nurture prospects and engage former customers via different marketing events and or campaigns generating new sales opportunities.
• Prepare, conduct, and facilitate customer meetings and presentations to increase awareness, drive customer relationship to grow & retain business.

Customer Engagement and Retention:

• Actively contribute to marketing events by driving awareness to Protolabs webinars, tradeshows, and other social/content engagements to enhance Protolabs' brand interaction and visibility.
• Conduct discovery calls to gain insights into customer needs, cultivating both new customer acquisition and existing relationships.
• Identifying and raising large or production sales opportunities to sales management in order to provide adequate support and resources ensuring positive customer outcomes.

Operational and Administrative Responsibilities:

• Maintain effective communications with internal partners on customer projects within Protolabs
• Utilize CRM software and sales tools effectively for managing pipeline insights, prioritizing opportunities, and ensuring timely follow-ups for designated projects and new prospects.
• Support and respond to general sales inquiries received via different communication channels (sales inbox, online forms, chat assistants, etc.)
• Maintain customer information by documenting & tracking engagement and interactions within Customer Resource Management software application
• Perform other related duties as assigned by Sales Management.

What It Takes

• Entry-level position; Typically has 0-2 years of experience.
• Bachelor’s Degree or equivalent sales experience
• Ability to prioritize tasks effectively, ensuring timely opportunity follow-up and closing of deals.
• Self-motivated and results-driven with a focus on achieving and exceeding sales goals and objectives
• Ability to build and sustain robust customer relationships to enhance satisfaction
• Exhibits Protolabs values: We are one team, We are kind, We are makers, We win or we learn, We take ownership

What's In It For You!

• We offer a competitive total compensation package
• In addition, we offer competitive benefits including but not limited to:
• Health Insurance: Traditional OR High Deductible plan
• Flexible Spending Accounts
• Health Savings Account (including employer contributions)
• Dental and Vision
• Basic and Supplemental Life Insurance
• Short-Term and Long-Term Disability
• Paid caregiver leave
• You will receive PTO + Wellness Hours + Holiday Pay + Volunteer Hours
• 401k with company match and immediate vest
• Employee Stock Purchase Program with a 15% discount
• And More!