{"id":1641229,"url":"https://alion.io/job/protomiq-it-support-specialist","title":"IT Support Specialist","company":{"id":3055046,"name":"Protomiq","domain":"protomiq.com","url":"https://alion.io/company/protomiq","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dunwoody, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":58000,"max_usd":122000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":223},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Least Privilege","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"SharePoint","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"Jira","optional":true},{"name":"PowerShell","optional":true},{"name":"ServiceNow","optional":true},{"name":"SOC 2","optional":true}],"status":"closed","first_seen_at":"2026-09-28T17:58:54Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-03T03:40:06Z","board_verified":false,"closed_at":"2026-10-03T03:40:06Z","days_open":4,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":4},"description":"Description\nAbout Protomiq\nAt Protomiq, we believe that the auto dealerships that win are the ones that create better experiences for their customers. That's why we build technology that helps dealers connect with shoppers, turn interest into action, and drive measurable business results. More than 6,000 dealerships across North America rely on Protomiq's solutions to engage customers, improve performance, and stay competitive in a rapidly evolving market.\nFrom independent dealerships to some of the largest dealer groups and automotive brands in the industry, Protomiq is trusted by dealerships focused on what comes next. If you're excited by innovation, customer impact, and the opportunity to help shape the future of automotive retail, you'll fit right in.\nWorking at Protomiq\nAt Protomiq, your work matters. We're a team of builders, problem-solvers, and innovators who are passionate about helping our customers succeed. Here, you'll be empowered to move quickly, embrace new ideas, and make a visible impact on the business.\nWe offer competitive compensation, comprehensive benefits, professional development opportunities, and a culture built on collaboration, accountability, and growth.\nPosition Overview\nWe are seeking a customer-focused IT Support Specialist to be the only on-site IT resource in our Atlanta office supporting our hybrid workforce with both Windows and Apple devices. You will own every IT request that isn’t escalated to our Tier 3 Managed Service provider (MSP), providing Tier 1 and Tier 2 support across Microsoft 365, Entra ID, and Intune, running employee onboarding and offboarding, and delivering high-touch support to Protomiq’s executive team.\nKey Responsibilities\nEnd-User Support\nHandle Tier 1 requests via ticket, chat, phone, or walk-up, including password resets, MFA, account lockouts, printers, peripherals, and software installs.\nProvide Tier 2 troubleshooting for Outlook, OneDrive, SharePoint, and Teams, including email and calendar configuration, file sync, and permissions.\nSupport Windows and macOS endpoints, including application issues, updates, and performance.\nTriage and track tickets within SLAs; escalate to the Tier support desk or vendors with clear documentation and follow issues through to resolution.\nWrite and maintain knowledge base articles and resolution notes.\nExecutive Support\nProvide priority, white-glove support to the executive team, in person, remotely, and while traveling.\nSet up and maintain executive devices; manage delegate access for mailboxes and calendars.\nSupport executive and board meetings, including conference room, Teams, and Zoom setup, and handle sensitive requests with discretion.\nIdentity, Access & Device Management\nAdminister Microsoft Entra ID for user accounts, groups, roles, and access controls, applying conditional access and least-privilege practices.\nManage Microsoft Intune for device enrollment, compliance policies, application deployment, and endpoint security.\nManage the office network (WiFi, Ethernet, access points, routers), conference room and desk equipment, and physical office access tools.\nOnboarding & Offboarding\nOnboard new hires end to end: account provisioning, device setup, access validation, and day-one readiness.\nOffboard departing employees: deprovision accounts and devices, revoke access, hand off data, and meet security and audit requirements.\nSystems & Process Improvement\nPartner with HR and Security to streamline onboarding and offboarding workflows.\nIdentify recurring issues and recommend process, tooling, or automation improvements.\nMaintain asset inventory and license tracking; support IT audits, upgrades, and rollouts.\nRequirements\n3-5 years of IT support or help desk experience across Tier 1 and Tier 2.\nHands-on experience with Outlook, OneDrive, SharePoint, Intune, Entra ID, and password management/MFA tools.\nExperience with employee onboarding and offboarding and with identity, access, and endpoint security fundamentals.\nExperience supporting executives.\nStrong troubleshooting, documentation, and customer service skills.\nPreferred Qualifications\nMicrosoft certifications preferred (e.g., MS-900, MD-102, AZ-104).\nExperience with ticketing systems (Jira, Zendesk, ServiceNow, etc.).\nBasic PowerShell scripting for automation.\nExposure to compliance frameworks such as SOC 2 Type II.\nKey Competencies\nCustomer-first mindset with clear, professional communication\nDiscretion and sound judgment with confidential matters\nAble to juggle multiple priorities and work independently\nDetail-oriented, security-aware, and process-driven","description_format":"text","description_chars":4594,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-01T22:12:14Z"},{"event":"close","at":"2026-10-03T03:40:06Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/protomiq-it-support-specialist","json_url":"https://alion.io/job/protomiq-it-support-specialist.json","meta":{"generated_at":"2026-10-11T22:27:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12304,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3055046},"rest":"https://alion.io/mcp/rest/get_company?id=3055046"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fprotomiq-it-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fprotomiq-it-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fprotomiq-it-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/protomiq-it-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fprotomiq-it-support-specialist"}]}