{"id":246486,"url":"https://alion.io/job/proton-vpn-customer-support-advisor","title":"Customer Support Advisor","company":{"id":36577,"name":"Proton VPN","domain":"protonvpn.com","url":"https://alion.io/company/proton-vpn","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":89,"open_postings":13,"ghost_share":0.077,"stale_share":0,"repost_share":0.077,"time_to_fill_p50_days":114,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Skopje, North Macedonia"],"countries":["MK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"VPN","optional":false},{"name":"Confluence","optional":true},{"name":"Instagram","optional":true},{"name":"Jira","optional":true},{"name":"Reddit","optional":true},{"name":"X (Twitter)","optional":true},{"name":"Zendesk","optional":true}],"status":"live","first_seen_at":"2025-12-11T13:14:23Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-11-02T10:00:40Z","board_verified":true,"closed_at":null,"days_open":325,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":325},"description":"About Proton \nJoin Proton and build a better internet where privacy is the default\nProton was founded in 2014 by scientists from CERN on a simple truth: privacy is a fundamental human right. Since then, we’ve built the world’s largest encrypted email service (Proton Mail) and expanded into Proton VPN, Proton Drive, Proton Pass, and Proton Calendar-tools used by millions globally to protect their freedom, fight censorship, and keep their data safe. In some situations, Proton has literally helped save lives!\nWe are profitable, independent (no VC control), and selectively hire from the top ~1% of applicants. Our 500+ team members across 50+ countries come from leading organizations and elite academic backgrounds. We move fast, keep hierarchy light, and prioritize impact over optics. If you want to do meaningful work with exceptionally high-caliber people, this is it. Join us and do work you can truly be proud of. Check our open-source projects here!\nThe team:\nCustomer Support is one of the biggest teams in Proton, with around 100 employees. They are here to assist you with any questions, concerns, or issues you may have with all our products, but also payment issues, spam and abuse, social media etc. Our dedicated team is committed to providing our users with the best possible service and ensuring that your experience with our products is a positive one. The team is located in the offices in Skopje and Taipei. \nTech Stack and Tools:\nZendesk, Jira, Confluence. Our Customer Support team actively communicate with our community on our social media channels like Twitter, Reddit, and Instagram. \nImpact Opportunities:\nCustomer Support team impact extends far beyond resolving customer inquiries; they are often the frontline ambassadors of a company, directly interacting with customers and influencing their perception of the brand. The Customer Support team play a key role in gathering valuable feedback and insights from customers. By listening to customer concerns, suggestions, and preferences, they provide valuable data that can be used to improve products, services, and processes. This feedback loop helps businesses make informed decisions and drive continuous improvement, ultimately leading to increased customer satisfaction and business growth.\nAlso, our Customer Support team members have a lot of career opportunities within the company. They can be a potential fit for other departments such as QA, Engineering, Product, and Marketing. \nWhat you will do:\nInteract directly with Proton Mail customers to answer questions regarding our services\nHelp resolve technical support inquiries from customers and maintain the high levels of customer support and satisfaction we are known for\nExtensive troubleshooting in order to detect the cause of the issue\nCollaborate closely with our developers to improve Proton products based on customer feedback\nHelping to test the web and mobile applications on a regular basis to ensure that only a high-quality product is released to our customers\nWhat we are looking for:\nAdvanced English (especially in written form) - it is a must\nUnderstanding the concept of end-to-end encryption\nYou're a problem solver with a positive attitude\nYou enjoy working mostly onsite in a highly dynamic environment.\nYou're tech-savvy\nYou care about digital privacy and you want to make a difference\nBonus points for:\nExperience in Customer Support\nExperience with QA testing\nA degree in Information Technology or other relevant field \nWhat We Offer\nWork that Matters: millions of people trust Proton with their privacy. We answer only to our users - not advertisers, not investors with conflicting agendas, not governments. The work you do here is real, and the impact is measurable. (read more about our impact here)\n\nStock Options: at Proton, we all have the opportunity to be owners of the company. From day one, you have a real stake in what we're building. When Proton wins, you win.\n\nTechnology: you'll get the right hardware and the right software you need to do your best work.\n\nLearning & Development: we invest in your growth because sharp people make us better. Proton is one of the fastest ways to accelerate your career because you'll be thrown into real challenges, with real ownership, from day one.\n\nEmployee Benefits: your wellbeing isn't an afterthought. We offer strong health coverage, solid retirement options, generous leave, and wellness support so you can bring your best self to work every day\n\nIn-Person Collaboration: Amazing things happen when passionate, smart, and purposeful people get together in the same room. With offices across Geneva, Zürich, Barcelona, London and more, you'll spend most of your time collaborating face-to-face with people who genuinely care about what they're building\n\nFood: Lunch and snacks are on us every day in our offices so you can focus on the work and not on what's for lunch.\n\nTransport: getting to the office shouldn't cost you. We cover public transport, bike allowances, or parking, whichever works for you.\n\nFlexible Working: you own your schedule. Set hours that work for you and your team - because outcomes matter more than when the clock says you started.\n\nOur Commitment to Diversity and Inclusion\nAt Proton, we believe diversity drives innovation and strengthens our mission to provide privacy as a default for all. We are committed to fostering an inclusive environment where all individuals, regardless of race, ethnicity, gender, age, sexual orientation, physical ability, or socio-economic background, feel valued and empowered. We strive to create equal opportunities, promote open dialogue, and support continuous learning to ensure every voice is heard and respected.\nIf you need any extra support or reasonable adjustments during the hiring process, please let your talent partner know.\nCandidate Privacy Notice\nWhen you apply for a position, refer a candidate, or are considered for a role at Proton Technologies AG (Proton, we, us, or our), your information is stored in Greenhouse, in accordance with their Service Privacy Policy. This information is used to evaluate your suitability for the posted position. We also retain this information for consideration for future roles that you may apply for or that we believe may align with your background and skills.\nIf we no longer have a legitimate business need to process your information, we will either delete or anonymize it. Should you have any inquiries about how we use or manage your information, or if you wish to access, correct, or delete your data, please contact our privacy team at .\nProton does not accept unsolicited resumes from any sources other than directly from candidates. We will not pay a fee for any placement resulting from an unsolicited offer, even if the candidate is subsequently hired by Proton.\nTo learn more about our privacy policy, please visit our privacy policy page.\n#LI-Onsite","description_format":"text","description_chars":6921,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Continuous learning","Flexible schedule","Stock options"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["VPN & Proxy Services"],"lifecycle":[{"event":"open","at":"2026-09-05T10:48:39Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.371,"p_room":0.28,"age_days":325,"expected_fill_days":114,"reasons":["conf:0","win:tail","crowd:"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/proton-vpn-customer-support-advisor","json_url":"https://alion.io/job/proton-vpn-customer-support-advisor.json","meta":{"generated_at":"2026-11-02T11:47:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16139,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":36577},"rest":"https://alion.io/mcp/rest/get_company?id=36577"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fproton-vpn-customer-support-advisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fproton-vpn-customer-support-advisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fproton-vpn-customer-support-advisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/proton-vpn-customer-support-advisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fproton-vpn-customer-support-advisor"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":246486}},{"tool":"search_jobs","arguments":{"company":"protonvpn.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":246486},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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