{"id":1747759,"url":"https://alion.io/job/protos-security-manager-of-field-operations","title":"Manager of Field Operations","company":{"id":2208180,"name":"Protos Security","domain":"protossecurity.com","url":"https://alion.io/company/protossecurity","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Memphis, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":80000,"max":90000,"currency":"USD","period":"year","gross":null,"usd_annual":90000},"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-09-21T14:57:00Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-10-26T19:29:42Z","board_verified":false,"closed_at":"2026-10-26T19:29:42Z","days_open":35,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":35},"description":"Company: Protos Security\nJob Title: Field Account Manager\nReports To: Director, Field Operations\nLocation: Memphis, TN\nCompany Overview\nProtos Security, a subsidiary of Security Services Holdings, is one of the nation’s leading providers of physical security services. Headquartered in Norwalk, Connecticut, Protos delivers security guarding and off-duty law enforcement solutions across the United States, supported by offices throughout the U.S. and international locations in Canada and the United Kingdom.\nBy combining experienced security professionals, responsive service and purpose-built technology, we provide clients with greater visibility, accountability and control over their security programs. We are raising the standard for how physical security is managed and delivered, helping protect people, property and communities.\nPosition Summary\nProtos Security is looking for a dynamic, skilled professional with a strong background in the security industry to join our team as a Field Operations Manager (FOM) supporting the Mid South Region (MS, MO, TN, AR).\nThe Field Operations Manager serves as Protos Security’s boots-on-the-ground operational resource within an assigned geographic region. The FOM is responsible for understanding and improving field-level operations, maintaining strong relationships with clients and security providers, identifying operational opportunities and concerns, and coordinating the resources necessary to support successful security programs.\nThe FOM conducts strategic scheduled and unannounced field engagements based on operational priorities, client needs, provider performance, program requirements, risk indicators, and other identified areas of concern. The position serves as an important connection between field operations and Protos’ broader Service, Vendor Relationship Management, Enterprise Accounts, Sales, and other operational teams.\nThe Field Operations Manager will reside in the greater Memphis area and report to the Director of Field Operations.\nEssential Duties & Responsibilities\nOwn operational oversight and field engagement for an assigned geographic region, ensuring Protos has a current understanding of conditions, performance, and opportunities at supported locations.\nPlan and conduct scheduled and unannounced site visits based on operational priorities, client requirements, provider performance, risk indicators, new program activity, and other identified needs.\nEvaluate security operations in the field, including guard performance, supervision, post orders, site conditions, access control, guard tours, shift operations, and adherence to established requirements.\nBuild and maintain professional working relationships with clients, security providers, onsite supervisors, and other key stakeholders through regular field engagement and communication.\nIdentify actual or potential operational issues and coordinate appropriate corrective actions with vendors, clients, Service, Vendor Relationship Management, Enterprise Accounts, Sales, and other Protos teams as appropriate.\nSupport provider performance management by identifying trends, documenting field findings, providing operational feedback and coaching, and escalating recurring or significant concerns through established Protos processes.\nSupport security planning, assessments, surveys, new program implementations, RFPs, and other operational initiatives as directed.\nAssist with the development, review, validation, and implementation of post orders and site-specific operating requirements, ensuring field conditions and expectations are accurately reflected in the appropriate Protos systems.\nSupport the implementation and ongoing use of Protos operational programs and technology, including Guard Tours, Protos Connect, DAR, site visit reporting, and other applicable platforms.\nAccurately document site visits, findings, client and provider interactions, corrective actions, and other operational activity within Salesforce, GFX, and other designated systems.\nMonitor assigned operations and identify trends, performance gaps, and opportunities for improvement using available operational data, KPIs, site observations, and field intelligence.\nProvide timely and actionable field intelligence to Field Operations leadership and relevant Protos stakeholders to support a common operational picture across the organization.\nEnsure assigned operations meet or exceed established Key Performance Indicators and operational expectations.\nCoordinate with other Protos departments and teams to resolve client, provider, and operational issues efficiently and ensure appropriate follow-through.\nRepresent Protos Security professionally in the field and maintain a positive, service-oriented relationship with clients, providers, and internal stakeholders.\nMaintain/Ensure compliance with applicable laws, regulations, contractual requirements, and Protos policies and procedures.\nTravel throughout the assigned region as necessary to conduct site visits, support operations, meet with clients and providers, and accomplish assigned business objectives.\nPerform additional functions and duties as necessary to support Field Operations and achieve assigned business objectives.\nAll functions, duties, and tasks are to be carried out in an honest, ethical, professional, and service-oriented manner and in accordance with applicable company policies, procedures, and regulatory requirements.\nQualifications & Experience\nMinimum of 6 years of law enforcement or military experience required. \nPrior experience in security operations, account management, or multi-site operations leadership preferred.\nProven ability to manage large-scale or high-profile client relationships.\nStrong understanding of security operations, vendor management, and service delivery models.\nExceptional leadership and team management skills, with the ability to influence without direct authority.\nKnowledge of relevant regulatory standards and compliance requirements.\nStrong analytical and problem-solving skills, with the ability to analyze data, identify trends, and develop actionable insights.\nProcess-driven, detail-oriented, and highly organized.\nExcellent written and verbal communication skills.\nAbility to work independently and manage multiple locations and priorities. \nRegular field presence is required, including flexibility to support operational needs as they arise - travel is required frequently between security locations. \nPreferred: Bilingual - Spanish\nWhy You’ll Love Working With Us\nAt Protos Security, we are a community of driven professionals working together to make the world safer through technology and service. Here is what you can expect:\nPurpose Driven Work - Every role contributes to building smarter, more secure environments\nGrowth Opportunities - Mentorship, cross functional projects, and career development\nCollaborative Culture - Open communication, respect, and team first thinking\nPeople First Values - Inclusive culture and generous employee support\nBenefits Include:\nCompetitive compensation \nHealth, Vision, Dental, and Life Insurance \nEmployee Assistance Program \nFSA / HSA \n401(k) with employer contribution \nExcellent Paid Time Off (24 days) \nCollaborative work environment (and great coffee!) \nTravel\nTravel is required frequently between security locations in the region you manage.\nPhysical Demands\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nWhile performing the duties of this job, the employee is regularly required to sit, use their hands to handle or operate objects, and communicate effectively (including speaking and hearing).\nThe employee must occasionally lift and/or move up to 10 pounds.\nSpecific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.\nWe are an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or any other protected status under applicable law.","description_format":"text","description_chars":8372,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"All levels","optional":true}]},"benefits":["Growth opportunities","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Law Enforcement","Civil Defense","Security Services"],"lifecycle":[{"event":"open","at":"2026-10-03T06:52:50Z"},{"event":"close","at":"2026-10-26T19:29:42Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":90000,"is_top_pay":true},"html_url":"https://alion.io/job/protos-security-manager-of-field-operations","json_url":"https://alion.io/job/protos-security-manager-of-field-operations.json","meta":{"generated_at":"2026-10-28T19:25:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26813,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2208180},"rest":"https://alion.io/mcp/rest/get_company?id=2208180"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fprotos-security-manager-of-field-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fprotos-security-manager-of-field-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fprotos-security-manager-of-field-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/protos-security-manager-of-field-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fprotos-security-manager-of-field-operations"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1747759}},{"tool":"search_jobs","arguments":{"company":"protossecurity.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1747759},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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