{"id":1747761,"url":"https://alion.io/job/protos-security-scheduler-evening-shift","title":"Scheduler - Evening Shift","company":{"id":2208180,"name":"Protos Security","domain":"protossecurity.com","url":"https://alion.io/company/protossecurity","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Roanoke, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":18,"max":23,"currency":"USD","period":"hour","gross":null,"usd_annual":46000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-14T15:17:00Z","employer_posted_date":"2026-09-14","last_verified_at":"2026-10-17T07:52:34Z","board_verified":true,"closed_at":null,"days_open":32,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":32},"description":"Company: Protos Security\nJob Title: Scheduler - Evening Shift\nReports To: Floor Supervisor\nLocation: Roanoke, VA\nShift: Weekend availability required. Evening Shift, 4:00 PM-12:00 AM On-Site\nCompany Overview\nProtos Security, a subsidiary of Security Services Holdings, is one of the nation’s leading providers of physical security services. Headquartered in Norwalk, Connecticut, Protos delivers security guarding and off-duty law enforcement solutions across the United States, supported by offices throughout the U.S. and international locations in Canada and the United Kingdom.\nBy combining experienced security professionals, responsive service and purpose-built technology, we provide clients with greater visibility, accountability and control over their security programs. We are raising the standard for how physical security is managed and delivered, helping protect people, property and communities.\nPosition Summary\nProtos is seeking a Scheduler to join its team. The Scheduler will report directly to the Floor Supervisor and will be responsible for addressing service requests and incident tracking for clients, officers and service partners, ensuring that both internal and external customers receive a level of service that exceeds their expectations. The Scheduler is responsible for reviewing data, executing requests, and addressing incidents. Our work environment is fast paced, positive and stresses results oriented internal growth.\nEssential Duties & Responsibilities\nCoordinate, schedule, and dispatch law enforcement and security personnel to client sites across the United States, ensuring coverage aligns with contractual requirements and service expectations\nEvaluate client requests, service urgency, geographic considerations, and law enforcement and security personnel availability to assign the most appropriate resources\nMonitor and adjust schedules in real time to address cancellations, delays, emergencies, or changes in client needs\nClearly communicate assignment details-including location, scope of work, timing, and special instructions-to law enforcement and security personnel and confirm receipt and understanding\nAccurately document all assignments, updates, and outcomes in internal systems to ensure records are complete and up to date\nTrack the status of upcoming, active, and completed assignments to ensure timely execution and follow-up\nWork within company software and all resources to maintain detailed reports-reflecting operational activity, staffing coverage, and assignment history\nServe as a primary point of contact for clients, providing prompt, professional, and courteous support via phone, email, and fax\nRespond to client and law enforcement inquiries, service requests, and issues with a focus on resolution, accuracy, and satisfaction\nMaintain consistent communication with law enforcement and security personnel to support operational efficiency and address questions or concerns\nAdditional duties as directed by management.\nQualifications & Experience\nHigh School Diploma or GED required, associate or bachelor’s degree in business, criminal justice, or related field preferred. \nMinimum of two (2) years of experience in logistics, scheduling, dispatch, or a similarly fast-paced operational environment required. \nDemonstrated customer service experience, with the ability to manage high-volume interactions while maintaining professionalism and composure. \nPrior experience working with law enforcement, security personnel, or within a security operations environment is strongly preferred. \nProficiency in Microsoft Office Suite (Excel, Outlook, Word, Teams), including the ability to navigate systems efficiently and learn new proprietary platforms quickly. \nStrong written and verbal communication skills, with the ability to convey information clearly, professionally, and with appropriate urgency. \nProven ability to think critically and analyze complex situations, make sound decisions, and escalate issues appropriately. \nHighly detail-oriented with strong organizational skills and the ability to manage multiple priorities with accuracy. \nDemonstrated ability to work in a process-driven environment, following established protocols while adapting to changing priorities. \nExceptional time management skills with the ability to prioritize tasks effectively in a fast-paced, high-pressure environment.\nWhy You’ll Love Working With Us\nAt Protos Security, we are a community of driven professionals working together to make the world safer through technology and service. Here is what you can expect:\nPurpose Driven Work - Every role contributes to building smarter, more secure environments\nGrowth Opportunities - Mentorship, cross functional projects, and career development\nCollaborative Culture - Open communication, respect, and team first thinking\nPeople First Values - Inclusive culture and generous employee support\nBenefits Include:\nCompetitive compensation \nHealth, Vision, Dental, and Life Insurance \nEmployee Assistance Program \nFSA / HSA \n401(k) with employer contribution \nExcellent Paid Time Off (24 days) \nCollaborative work environment (and great coffee!) \nPhysical Demands\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nWhile performing the duties of this job, the employee is regularly required to sit, use their hands to handle or operate objects, and communicate effectively (including speaking and hearing).\nThe employee must occasionally lift and/or move up to 10 pounds.\nSpecific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.\nWe are an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or any other protected status under applicable law.","description_format":"text","description_chars":6165,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Law Enforcement","Civil Defense","Security Services"],"lifecycle":[{"event":"open","at":"2026-10-03T06:52:50Z"}],"visa":[],"liveness":{"score":32,"band":"fade","label":"Fading","p_open":1,"p_active":0.583,"p_room":0.55,"age_days":32,"expected_fill_days":24,"reasons":["conf:2","win:tail","comp:junior"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":46000,"is_top_pay":false},"html_url":"https://alion.io/job/protos-security-scheduler-evening-shift","json_url":"https://alion.io/job/protos-security-scheduler-evening-shift.json","meta":{"generated_at":"2026-10-17T08:45:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11718,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2208180},"rest":"https://alion.io/mcp/rest/get_company?id=2208180"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fprotos-security-scheduler-evening-shift"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fprotos-security-scheduler-evening-shift"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fprotos-security-scheduler-evening-shift"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/protos-security-scheduler-evening-shift\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fprotos-security-scheduler-evening-shift"}]}