Business Development Manager

Key Responsibilities

• Coordinate with warehouse, transportation, and support teams to meet KPIs and contractual commitments.
• Manage day-to-day communication with assigned customers to ensure operational excellence and satisfaction.
• Handle issue resolution and escalation management to maintain service continuity.
• Develop strategic account plans to drive retention and organic growth (upselling/cross-selling).
• Support pricing reviews, renewals, and contract negotiations.

• Identify and prospect potential clients through outbound outreach (calls, emails, LinkedIn, etc.)
• Qualify inbound and outbound leads and route opportunities to the appropriate sales representatives
• Conduct market and industry research to identify new business opportunities
• Maintain accurate and up-to-date records in CRM systems (e.g., Salesforce, HubSpot)
• Support the sales team in preparing proposals, presentations, and client materials
• Schedule meetings and coordinate introductory calls between prospects and sales leaders
• Track and report on outreach activity, pipeline development, and conversion metrics
• Develop a strong understanding of company services, value proposition, and target markets
• Manage day-to-day communication with assigned customers to ensure operational excellence and satisfaction.
• Handle issue resolution and escalation management to maintain service continuity.
• Develop strategic account plans to drive retention and organic growth (upselling/cross-selling).
• Support pricing reviews, renewals, and contract negotiations.

Qualifications

Education & Experience

• Bachelor’s degree in Business, Marketing, Communications, or related field preferred
• 5-10 years of experience in sales, business development, customer service, or related field
• Excellent interpersonal, communication, and problem-solving skills.
• Strong analytical mindset and ability to manage multiple accounts simultaneously.
• Fluent in English and Spanish

Skills & Competencies

• Strong communication skills (written and verbal)
• Comfortable with outbound outreach and building new relationships
• Basic understanding of sales processes and pipeline management
• Proficiency in Microsoft Office (Excel, PowerPoint, Outlook)
• Experience with CRM tools is a plus
• Highly organized with strong attention to detail
• Self-motivated with a results-driven mindset
• Knowledge of warehouse and transportation management systems (WMS/TMS).
• Familiarity with Lean or continuous improvement methodologies.