{"id":2764159,"url":"https://alion.io/job/protrans-logistics-specialist","title":"Logistics Specialist","company":{"id":2267093,"name":"ProTrans","domain":"protrans.com","url":"https://alion.io/company/protrans-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"B","score":83,"open_postings":3,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Monterrey, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":14500,"max_usd":36000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2907},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-08-19T20:53:00Z","employer_posted_date":"2026-08-19","last_verified_at":"2026-10-17T07:40:21Z","board_verified":true,"closed_at":null,"days_open":58,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":58},"description":"Logistics Specialist\nJob Description\nSHIFT:Weekend\nSUMMARY\nThe Logistics Specialist (LS) manages transactional activities related to accounts and collaborates closely with transportation providers (Carriers) and internal support teams to identify opportunities for process improvement. The LS serves as the primary point of contact for daily transactional operations and assumes customer service responsibilities outside of regular business hours. The LS will contribute significantly to achieving ProTrans objectives by supporting the identification, analysis, and development of supply chain solutions aimed at enhancing the customer experience.\nESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.\nCommunicate with carriers to confirm pickups and deliveries, address exceptions, and perform check calls within ProTrans’ TMS system. \nCoordinate with the Border Crossing team to ensure smooth border crossings and inform customers of any deviations related to customs procedures. \nArrange expedited shipments as required by customers and maintain effective communication with ProTrans’ Expedite team. \nAssist customer facilities in resolving daily operational issues promptly. \nEscalate service level issues to the Operations Manager as necessary. \nKeep customers informed of any performance exceptions, delays, or service disruptions. \nEnsure timely distribution of reports (daily, weekly, monthly) as appropriate. \nCollaborate with the Accounts Receivable team to ensure billing processes are completed in a timely manner. \nFollow up on tasks transferred from Logistics Coordinators and document all follow-up activities. \nAdditional: \nEnsure unplanned customer requests are managed effectively and promptly.\nSUPERVISORY RESPONSIBILITIES\nThis role may serve as a team lead for an assigned work group.\nQUALIFICATIONS\nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and ability required.\nCritical Thinking / Problem Solving. Utilize problem solving skills and excellent customer service to resolve complex and intricate problems within supply chain and logistics plans.\nServe as an integral point-of-contact stationed between both ProTrans and Customer.\nInteract with varying levels of management and operations within a matrixed organization. \nRemain compliant with Customs and C-TPAT regulations and procedures.\nAbility to adapt and react to frequently changing circumstances within logistics. \nStrong ability in time management and the maintenance of several occurring tasks and projects.\nEDUCATION and/or EXPERIENCE\n+1 year of industry experience within logistics and supply chain and/or bachelor’s degree in Logistics, Transportation or business-related field.\nAutomotive logistics experience preferred, but not required.\nWilling to travel both nationally and internationally to customer locations within the ProTrans International network. \nExperience using web-based business intelligence tools and Microsoft Office.\nLANGUAGE SKILLS\nThis role requires solid verbal and written communication skills in English (bi-lingual abilities in Spanish is preferred)\nAbility to read and interpret document such as safety rules, operating and maintenance instructions, and procedure manuals in English and Spanish. \nAbility to write routine reports and correspondence. \nAbility to speak effectively in English and Spanish before a group of customers or employees of organization.\nMATHEMATICAL SKILLS\nAbility to apply concepts such as fractions, percentages, ratios, trends, statistical techniques and proportions to practical situations.\nREASONING ABILITY\nAbility to solve practical problems, collect data, establish facts, and draw valid conclusions. Ability to interpret a variety of instructions in mathematical or diagram form and deal with several abstract and concrete variables.\nCOMPUTER SKILLS\nExcellent computer skills including all Microsoft Office programs.\nPHYSICAL DEMANDS\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions for this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nWhile performing the duties of this job, the employee is regularly required to sit. Employees must be able to hear in order to perform their essential job functions.","description_format":"text","description_chars":4485,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics","Transportation & Logistics","Supply Chain"],"lifecycle":[{"event":"open","at":"2026-10-17T03:22:06Z"}],"visa":[],"liveness":{"score":14,"band":"cold","label":"Long shot","p_open":1,"p_active":0.4,"p_room":0.36,"age_days":58,"expected_fill_days":30,"reasons":["conf:2","velocity","win:tail","crowd:junior"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/protrans-logistics-specialist","json_url":"https://alion.io/job/protrans-logistics-specialist.json","meta":{"generated_at":"2026-10-17T11:01:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14406,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2267093},"rest":"https://alion.io/mcp/rest/get_company?id=2267093"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fprotrans-logistics-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fprotrans-logistics-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fprotrans-logistics-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/protrans-logistics-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fprotrans-logistics-specialist"}]}