{"id":3927001,"url":"https://alion.io/job/providence-india-servicenow-itom-engineer","title":"ServiceNow ITOM Engineer","company":{"id":3810263,"name":"Providence India","domain":"providence.in","url":"https://alion.io/company/providence-india","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ServiceNow","optional":false},{"name":"AIOps","optional":true},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"GCP","optional":true},{"name":"ITIL","optional":true},{"name":"Nagios","optional":true},{"name":"Rest API","optional":true},{"name":"SOAP","optional":true}],"status":"live","first_seen_at":"2026-11-07T17:18:44Z","employer_posted_date":null,"last_verified_at":"2026-11-07T17:18:44Z","board_verified":false,"closed_at":null,"days_open":7,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":7},"description":"We are looking for a skilled ServiceNow ITOM Engineer with hands-on experience in Service Mapping, Event Management, and a solid understanding of Common Service Data Model (CSDM). The ideal candidate will be responsible for designing, implementing, and maintaining IT Operations Management solutions on the ServiceNow platform to improve service visibility, event correlation, and operational efficiency.\n________________________________________\nKey Responsibilities\nServiceNow ITOM Implementation & Support\n• Design, develop, and implement ServiceNow ITOM modules, primarily:\no Service Mapping\no Event Management\no Discovery (good to have)\n• Configure and maintain CMDB aligned with CSDM best practices\n• Ensure data quality, governance, and lifecycle management in CMDB\n________________________________________\nService Mapping\n• Develop and maintain business service maps using:\no Top-down Service Mapping\no Traffic-based mapping\n• Configure patterns, probes, and sensors\n• Troubleshoot service maps and improve accuracy and coverage\n• Collaborate with application and infrastructure teams to onboard services\n________________________________________\nEvent Management\n• Implement and manage Event Management solutions including:\no Event ingestion (connectors, MID Server integrations)\no Event correlation and alert management\no Creation and tuning of alert rules and thresholds\n• Integrate monitoring tools (e.g., SolarWinds, Nagios, Azure Monitor, etc.)\n• Configure alert aggregation, deduplication, and noise reduction strategies\n________________________________________\nAutomation & Integration\n• Develop integrations using:\no REST/SOAP APIs\no MID Server\n• Automate workflows and processes using:\no Flow Designer / Workflows\no Business rules and scripts\n• Support event-driven automation from Event Management\n________________________________________\nCollaboration & Support\n• Work closely with stakeholders, architects, and DevOps teams\n• Provide L2/L3 support for ITOM-related issues\n• Participate in platform upgrades and instance maintenance\n• Document solutions, processes, and configurations\n________________________________________\nRequired Skills & Qualifications\nTechnical Skills\n• Strong experience in ServiceNow ITOM modules:\no Service Mapping (mandatory)\no Event Management (mandatory)\n• Experience with CMDB design, health, and governance\n• Knowledge of:\no Discovery tools (preferred)\no Integration technologies (REST, SOAP, APIs)\n• Familiarity with cloud platforms (AWS/Azure/GCP) is a plus\n________________________________________\nServiceNow Platform Skills\n• Strong scripting skills:\no JavaScript\no Glide APIs\n• Experience with:\no Business Rules\no Script Includes\no UI Policies\no Flow Designer\n• Understanding of MID Server architecture\n________________________________________\nPreferred Certifications\n• ServiceNow Certified System Administrator (CSA)\n• ServiceNow Certified Implementation Specialist – ITOM (preferred)\n________________________________________\nNice to Have\n• Experience with Operational Intelligence / AIOps\n• Exposure to ITIL processes (Incident, Problem, Change)\n• Experience in multi-cloud monitoring environments\n________________________________________\nKey Success Metrics\n• Accuracy and coverage of service maps\n• Reduction in Event noise and alert duplication\n• Improvement in CMDB data quality\n• Successful onboarding of services into ITOM","description_format":"text","description_chars":3386,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Primary Care & Medical Centers"],"lifecycle":[{"event":"open","at":"2026-11-07T20:10:15Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring 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