{"id":3910843,"url":"https://alion.io/job/prowin-it-supporter-mwd","title":"IT-Supporter (m/w/d)","company":{"id":698228,"name":"proWIN","domain":"prowin.net","url":"https://alion.io/company/prowin","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Personio","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Confluence","optional":false},{"name":"Jira","optional":false},{"name":"Windows","optional":false},{"name":".NET","optional":true},{"name":"C#","optional":true}],"status":"live","first_seen_at":"2026-11-06T11:16:50Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-10T20:03:39Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Ihre Aufgaben\nDurchführung des First- und Second-Level IT-Supports für unsere Mitarbeitenden mit Schwerpunkt auf Hardware-, Client- und Applikationssupport\nAnalyse, Priorisierung sowie strukturierte und nachhaltige Lösung von Incidents und Service Requests\nSicherstellung eines stabilen, sicheren und performanten IT-Client-Betriebes (Notebooks, Peripherie, Mobile Devices)\nVerantwortung für Betrieb, Administration und kontinuierliche Weiterentwicklung der Atlassian Suite\nEnge Zusammenarbeit mit den Fachbereichen zur Analyse und Strukturierung von Anforderungen\nAktive Mitwirkung bei IT-Projekten, Rollouts und Changes über den gesamten Lifecycle \nErstellung und Pflege von System-, Prozess- und Anwenderdokumentationen zur Sicherstellung von nachhaltigem Wissenstransfer\nIhr Profil\nAbgeschlossene Ausbildung als Fachinformatiker oder eine vergleichbare Qualifikation\nSicher im Umgang mit Windows-Systemen und idealerweise Kenntnisse im Support von macOS- und iOS-Geräten\nEinschlägige Erfahrungen im Support oder dem Betrieb der Atlassian Suite (insbesondere Jira und Confluence) wären wünschenswert\nNeben Ihrer Organisationsstärke sowie Ihrer strukturierten und sorgfältigen Arbeitsweise, runden Ihre Service- und Lösungsorientierung Ihr Profil ab\nIhre Kommunikationsfähigkeit (gute Deutschkenntnisse in Wort und Schrift; Französischkenntnisse sind ein willkommenes Plus) erleichtert Ihnen den souveränen Umgang mit unterschiedlichen Gesprächspartnern\nSie sind Teamplayer mit einem hohen Maß an Eigeninitiative, Selbständigkeit und Zuverlässigkeit\nWas wir bieten\nFlexible Arbeitszeiten und Möglichkeiten zum Mobilen Arbeiten\nZahlreiche Benefits (Kita- Zuschuss, Fahrradleasing, Gutscheine im Rahmen von Ticket Plus, 30 Tage Urlaub + Sonderurlaube / bezahlte Freistellungen zu diversen Anlässen und einiges mehr)\nBetriebliche Krankenzusatzversicherung + Altersvorsorge\nBetriebliches Gesundheitsmanagement\nFachliche + persönliche Weiterentwicklungsmöglichkeiten\nJährliche Teamevents + Betriebsfeiern\nKontakt\nUnsere Abteilungsleiterin Personalwesen, Marion Müller, freut sich auf Ihre aussagekräftige Bewerbung unter Angabe Ihrer Gehaltsvorstellung und dem möglichen Eintrittstermin. Gerne über das Bewerbungsformular oder per E-Mail an: . 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Docs: https://alion.io/developers"}}