SRE Engineer

Proximus Global , combining the strengths of Telesign, BICS, and Route Mobile , is transforming the future of communications and digital identity. Together, our solutions fuel innovation across the world’s largest companies and emerging brands. Our unrivaled global reach empowers businesses to create engaging experiences with built-in fraud protection across the entire customer lifecycle. Our comprehensive suite of solutions - from our super network for voice, messaging, and data, to 5G and IoT; and from verification and intelligence to CPaaS for personalized omnichannel engagement - enables businesses and communities to thrive. Reaching over 5 billion subscribers, securing more than 180 billion transactions annually, and connecting 1,000+ destinations, we honor our commitment to connect, protect and engage everyone, everywhere. Key Highlights Powering over 13 billion digital communications each month. Supporting 3,500+ active customers - including enterprises, OTTs, and mobile operators - through a presence in 50+ global offices across 100+ countries. Managing 50% of the world’s roaming data traffic and connecting 150 million IoT devices. Driving innovation in 5G, private networks, and IoT enablement , positioning Proximus Global as a leader in next-generation communication technologies. Committed to a unified vision, Proximus Global is unlocking new opportunities and enabling seamless global communications for businesses worldwide. Position - Technical Support Engineer / Senior Tech. Support Engineer / L3 Support Engineer Job responsibility may include, but are not limited to:

• Provide L3 support of messaging products like WhatsApp, Viber, RCS, e-mail, Voice, Chatbots.
• Ensure Fault Management, Configuration Management and Performance management of the live products.
• Ensure 24x7 monitoring processes are in place and coordinate with Support / Operations team to ensure 99.99% availability of all the products running with clients as well as Cloud.
• Monitor Cloud-watch logs on AWS and check for all services up-time
• Generate performance reports based on logs and database queries and analyze.
• Ensure a proper escalation matrix is created and followed for individual products
• Create processes to automatically escalate issues using various channels like SMS/WhatsApp/Viber/email/SNS etc.
• Create and adhere to Change Management Process and communicating with internal stakeholders for all types of incidents. Required Experience / Skills: 1 - 4 years of experience as a Technical Support Engineer with an API/messaging company
• Should be good team player with good negotiation and persuasive skills.
• Experience of Cloud based projects especially on AWS
• Experience of handling API based microservices architecture
• Must have worked with a messaging company and understand call-flows and technologies involved.
• Sound knowledge of Linux and any database queries (like PostgreSQL etc.).
• Knowledge of incident management, ticketing tools etc.
• Sound knowledge of API tracing, troubleshooting, log analysis for fault localization and detection. Why PXS Global? Global Inclusive - Work with diverse teams across 100+ countries, embracing a truly international culture. Growth-Focused - Develop your career through tailored learning, leadership programmes, and internal mobility. Innovation-Driven - Contribute to cutting-edge projects in 5G, IoT, and next-gen communication technologies. Efficient Scalable - Be part of a company that values simplicity, operational excellence, and smart growth. Comprehensive Benefits - Enjoy a competitive and thoughtfully designed salary package, with a wide range of benefits.