{"id":3620543,"url":"https://alion.io/job/proximus-customer-success-manager","title":"Customer Success Manager","company":{"id":54371,"name":"Proximus","domain":"proximus.com","url":"https://alion.io/company/proximus","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"B","score":75,"open_postings":7,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mumbai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-02T18:12:42Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-10T23:57:32Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"A job at Proximus? You’ll find that everything revolves around the idea ‘Think Possible’. This means: we always assume that something is possible, even if it seems impossible. Well, especially so, actually. Call it a way of thinking that involves being open to a world of digital solutions that make our lives easier. And our way of working smarter.\nABOUT US\nRoute Mobile is a leading Cloud\nCommunication Platform provider, catering to enterprises, over-the-top (OTT)\nplayers and mobile network operators (MNO). Our range of enterprise\ncommunication services includes smart solutions in Messaging, Voice, Email, and\nSMS Filtering, Analytics & Monetization.\nSince its inception in 2004, Route\nMobile has been enhancing mobile communications through technology upgrades and\nproduct innovations; meeting the needs of a diverse clientele across\ngeographies. Our customizable, user-friendly, and effective solutions enable\nenterprises and mobile operators to deliver efficient services to their\ncustomers.\nWe are looking for an Customer\nSuccess Manager to join our team working with our global network of\ntelecommunication partners and our internal experts to expand the partnership\nstrategy to deliver the Route Mobile service.\nJob Description -\nCustomer Success Executive/Manager\nEstablish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services\nWorking with your accounts to grow their usage and product adoption\nAdvocate for your customers internally as you work cross-functionally with Sales, Development, and Product teams\nIdentify expansion opportunities and partner with Sales to successfully seize these opportunities\nReview the customer journey, determine how it’s supported, and use a consultative approach to help clients overcome issues and achieve their goals\nDeveloping solutions by researching current technology trends, gathering requirements from clients, and proposing new features to improve the overall experience\nMonitoring the performance of existing solutions to identify areas for improvement\nWorking with development teams to ensure that projects meet requirements and deadlines\nEvaluating new technologies and recommending them for implementation where appropriate\nReporting progress on projects to clients and stakeholders throughout the duration of a project\nKPIs:\nPositive DM Growth\nRevenue Growth in existing accounts\nInnovation Index\nProduct Tenancy\nYour profile\nWhat do we offer you?\nWe are 100% Belgian. So we make decisions in three languages. And all at the same time if you like!\nWe are open to everyone: M, W, X, and in fact all the other letters of the alphabet.\nWe encourage personal growth. At the Proximus Academy, you won't even want to miss a session.\nWe are, of course, committed to sustainability. What else did you think?\nWe firmly believe that working together is important, but that having fun together is even more so. That is why we regularly organise fun activities. (Please let us know if you have a talent for playing Santa Claus!)\nWe believe in responsibility. Also in yours. For example, you can take it to launch your own initiatives.\nWe put our customers first. And because we are all customers somewhere, you already know what that means. That’s good.\nAnd the ever-important work-life balance? We keep it in the right place.\nNaturally we have a competitive salary package for you. Click here (or apply) to discover what else we offer.\nSkills:\nStrong presentation, meeting facilitation, organizational and written communication skills\n3-6 years’ experience in customer success, account management, consulting, solutions engineering or related field\nOut-of-the box thinker with a customer first approach\nTop-shelf problem solving skills\nActive team player, self-starter, and multitasker who can quickly adjust priorities\nA tendency for relationship building\nRelevant Industry knowledge","description_format":"text","description_chars":3894,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Design & Creative","Government","Branding","Information Security"],"lifecycle":[{"event":"open","at":"2026-11-02T18:12:42Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":7,"expected_fill_days":29,"reasons":["conf:4","velocity","win:early"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/proximus-customer-success-manager","json_url":"https://alion.io/job/proximus-customer-success-manager.json","meta":{"generated_at":"2026-11-11T02:04:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":786,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":54371},"rest":"https://alion.io/mcp/rest/get_company?id=54371"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fproximus-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fproximus-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fproximus-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/proximus-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fproximus-customer-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3620543}},{"tool":"search_jobs","arguments":{"company":"proximus.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3620543},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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