{"id":2596131,"url":"https://alion.io/job/proximus-customer-support-engineer-apac","title":"Customer Support Engineer, APAC","company":{"id":54371,"name":"Proximus","domain":"proximus.com","url":"https://alion.io/company/proximus","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"A","score":95,"open_postings":6,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":81,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"C#","optional":true},{"name":"Confluence","optional":true},{"name":"Grafana","optional":true},{"name":"Java","optional":true},{"name":"Kibana","optional":true},{"name":"PHP","optional":true},{"name":"Python","optional":true},{"name":"Rest API","optional":true},{"name":"Ruby","optional":true}],"status":"live","first_seen_at":"2026-10-15T07:19:03Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-15T11:29:35Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"LOCATION: MALAYSIA (REMOTE)\nWe\nare looking to hire a Customer Support Engineer as part of Telesign’s Customer Support team. The Customer Support Engineer role works with our customers as\nwell as with our internal teams on troubleshooting issues from initial\ndetection to resolution, and escalating issues in a timely manner when\nappropriate. The Customer Support Team is working cross-functionally with\nother Telesign teams, and employs a customer-centric oriented approach to\nimprove the quality of the service that Telesign provides.\nKey responsibilities:\nIdentify, clarify, and resolve general and specificcustomer impacting problems over Emails and Chat Apps\n\nProvide professional, useful, and complete advice,training, and responses.\n\nLearn, apply, and articulate Telesign’s products,services, and operational technology to recommend potential uses and best practice for customers; to stay up to date with application changes.\n\nDrive increased customer satisfaction by exceedingexpectations.\n\nProvide responsive support in line with company servicelevels and proper handling.\n\nMaintain accurate account information and settings inproprietary systems.\n\nAlerting and Communication - Internal and External.\nProvide additional monitoring after alerted byresponsible Telesign department.\n\nEvaluation and feedback on operationalprocedures/processes to ensure efficiency and security.\n\nMaintain and expand technical knowledge across Telesignproducts and services, tools, and processes.\n\nContribute to and maintain technical documentation,responses, FAQs, knowledge bases and processes to help work efficiently\nacross Support organization.\n\nUpdate relevant stakeholders with the most frequentcustomer questions or where customers experience confusion or issues.\n\nEssential Requirements:\n2-3 years’ experience in a mid or high-level customer facing role.\nFluent in English and Mandarin, excellent verbal and written.\nFast Learner.\nHigh level of responsibility.\nTeam orientated.\nStrong problem-solving skills and analytical skills; logical and critical thinking.\nStrong Customer care and focus.\nPositive attitude and results-driven motivation.\nAbility to translate technical knowledge and concepts to non-technical people.\nStrong ability to prioritize and multi-task in a fast-paced environment.\nAttention to detail.\nMS Office package - relevant knowledge.\nExperience with customer support and escalation process over multiple channels - Emails, Chat apps\nPreferred Qualifications:\nWorking understanding of any of basic technical concepts of REST API, Java, PHP, Ruby, C#, Python …\nFamiliarity with Salesforce ticketing systems (” Service cloud”), Atlassian tools (JIRA, Status Page), ”Kibana”, ”Grafana”, “Confluence”- will be treated as advantage.\nTelecom and Messaging experience (CPaaS, SMS, Voice, telecom data, Carrier ecosystem).","description_format":"text","description_chars":2831,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"China","iso":"CN","kind":"region"},{"name":"India","iso":"IN","kind":"region"},{"name":"Japan","iso":"JP","kind":"region"},{"name":"Australia","iso":"AU","kind":"region"},{"name":"Indonesia","iso":"ID","kind":"region"},{"name":"Malaysia","iso":"MY","kind":"country"},{"name":"New Zealand","iso":"NZ","kind":"region"},{"name":"Pakistan","iso":"PK","kind":"region"},{"name":"Philippines","iso":"PH","kind":"region"},{"name":"South Korea","iso":"KR","kind":"region"},{"name":"Taiwan","iso":"TW","kind":"region"},{"name":"Thailand","iso":"TH","kind":"region"},{"name":"Vietnam","iso":"VN","kind":"region"},{"name":"American Samoa","iso":"AS","kind":"region"},{"name":"Bangladesh","iso":"BD","kind":"region"},{"name":"Bhutan","iso":"BT","kind":"region"},{"name":"Brunei Darussalam","iso":"BN","kind":"region"},{"name":"Cambodia","iso":"KH","kind":"region"},{"name":"Cook Islands","iso":"CK","kind":"region"},{"name":"East Timor","iso":"TL","kind":"region"},{"name":"Fiji","iso":"FJ","kind":"region"},{"name":"French Polynesia","iso":"PF","kind":"region"},{"name":"Guam","iso":"GU","kind":"region"},{"name":"Kiribati","iso":"KI","kind":"region"},{"name":"Laos","iso":"LA","kind":"region"},{"name":"Maldives","iso":"MV","kind":"region"},{"name":"Marshall Islands","iso":"MH","kind":"region"},{"name":"Micronesia","iso":null,"kind":"region"},{"name":"Mongolia","iso":"MN","kind":"region"},{"name":"Nauru","iso":"NR","kind":"region"},{"name":"Nepal","iso":"NP","kind":"region"},{"name":"New Caledonia","iso":"NC","kind":"region"},{"name":"Niue","iso":"NU","kind":"region"},{"name":"Norfolk Island","iso":"NF","kind":"region"},{"name":"Northern Mariana Islands","iso":"MP","kind":"region"},{"name":"Palau","iso":"PW","kind":"region"},{"name":"Papua New Guinea","iso":"PG","kind":"region"},{"name":"Pitcairn Islands","iso":"PN","kind":"region"},{"name":"Samoa","iso":"WS","kind":"region"},{"name":"Solomon Islands","iso":"SB","kind":"region"},{"name":"Sri Lanka","iso":"LK","kind":"region"},{"name":"Tokelau","iso":"TK","kind":"region"},{"name":"Tonga","iso":"TO","kind":"region"},{"name":"Tuvalu","iso":null,"kind":"region"},{"name":"Vanuatu","iso":"VU","kind":"region"},{"name":"Wallis and Futuna","iso":"WF","kind":"region"},{"name":"Hong Kong","iso":"HK","kind":"region"},{"name":"Singapore","iso":"SG","kind":"region"},{"name":"Macau","iso":"MO","kind":"region"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Design & Creative","Government","Branding","Information Security"],"lifecycle":[{"event":"open","at":"2026-10-15T07:19:03Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":81,"reasons":["conf:2","win:early","comp:junior"],"computed_at":"2026-10-15T13:35:09Z"},"pay":null,"html_url":"https://alion.io/job/proximus-customer-support-engineer-apac","json_url":"https://alion.io/job/proximus-customer-support-engineer-apac.json","meta":{"generated_at":"2026-10-15T13:35:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20952,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":54371},"rest":"https://alion.io/mcp/rest/get_company?id=54371"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fproximus-customer-support-engineer-apac"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fproximus-customer-support-engineer-apac"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fproximus-customer-support-engineer-apac"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/proximus-customer-support-engineer-apac\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fproximus-customer-support-engineer-apac"}]}