{"id":2293124,"url":"https://alion.io/job/proximus-customer-support-engineer","title":"Customer Support Engineer","company":{"id":54371,"name":"Proximus","domain":"proximus.com","url":"https://alion.io/company/proximus","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Belgrade, Serbia"],"countries":["RS"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13000,"max_usd":38000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":957},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"C#","optional":true},{"name":"Confluence","optional":true},{"name":"Grafana","optional":true},{"name":"Java","optional":true},{"name":"Kibana","optional":true},{"name":"PHP","optional":true},{"name":"Python","optional":true},{"name":"Rest API","optional":true},{"name":"Ruby","optional":true}],"status":"live","first_seen_at":"2026-09-26T00:00:00Z","employer_posted_date":"2026-09-26","last_verified_at":"2026-10-17T04:14:45Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"SummaryWe are looking to hire a Customer Support Engineer as a part of Telesign Technical Support who will be working with our customers as well as with internal teams on troubleshooting issues, resolving them, or escalating problems. Technical Support Team is working in conjunction with other Telesign teams, employs a customer-centric oriented approach to improve the quality of the service that Telesign provides.\nKey responsibilities\nIdentify, clarify, and resolve general and specific customer impacting problems.\nProvide professional, useful, and complete advice, training, and responses.\nLearn, apply, and articulate Telesign’s products, services, and operational technology to recommend potential uses and best practice for customers; to stay up to date with application changes.\nDrive increased customer satisfaction by exceeding expectations.\nProvide responsive support in line with company service levels and proper handling.\nMaintain accurate account information and settings in proprietary systems.\nAlerting and Communication - Internal and External.\nProvide additional monitoring after alert by responsible Telesign department.\nEvaluation and feedback on operational procedures/processes to ensure efficiency and security.\nMaintain and expand technical knowledge across Telesign products and services, tools, and processes.\nContribute to and maintain technical documentation, responses, FAQs, knowledge bases and processes to help work efficiently across Support organization.\nUpdate relevant stakeholders with the most frequent customer questions or where customers experience confusion or issues.\nEssential Requirements\n\n2-3 years’ experience in a mid or high-level customer facing role.\nFluent English, excellent verbal and written.\nFast Learner.\nHigh level of responsibility.\nTeam orientated.\nStrong problem-solving skills and analytical skills; logical and critical thinking.\nStrong Customer care and focus.\nPositive attitude and results-driven motivation.\nAbility to translate technical knowledge and concepts to non-technical people.\nStrong ability to prioritize and multi-task in a fast-paced environment.\nAttention to detail.\nMS Office package - relevant knowledge.\nAbility to work in shifts (24/7 shift schedule).\nPreferred Qualifications\nWorking understanding of any of basic technical concepts of REST API, Java, PHP, Ruby, C#, Python …\nFamiliarity with Salesforce ticketing systems (” Service cloud”), Atlassian tools (JIRA, Status Page), ”Kibana”, ”Grafana”, “Confluence”- will be treated as advantage.\nTelecom and Messaging experience (CPaaS, SMS, Voice, telecom data, Carrier ecosystem).\nWe are offering\nGood compensation - Competitive € salary plus benefits package.\nDevelopment opportunities.\nChallenging but also a friendly working environment.\nAnd much, much more...\nAbout Proximus Global\n\nProximus Global, combining the strengths of Telesign, BICS, and Route Mobile, is transforming the future of communications and digital identity. Together, our solutions fuel innovation across the world’s largest companies and emerging brands. Our unrivalled global reach empowers businesses to create engaging experiences with built-in fraud protection across the entire customer lifecycle.\nOur comprehensive suite of solutions - from our super network for voice, messaging, and data, to 5G and IoT; and from verification and intelligence to CPaaS for personalised omnichannel engagement - enables businesses and communities to thrive. Reaching over 5 billion subscribers, securing more than 180 billion transactions annually, and connecting 1,000+ destinations, we honour our commitment to connect, protect and engage everyone, everywhere.","description_format":"text","description_chars":3665,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Design & Creative","Government","Branding","Information Security"],"lifecycle":[{"event":"open","at":"2026-10-11T19:17:53Z"},{"event":"close","at":"2026-10-11T19:26:29Z"},{"event":"reopen","at":"2026-10-12T02:34:11Z"},{"event":"close","at":"2026-10-12T06:18:58Z"},{"event":"reopen","at":"2026-10-12T19:17:30Z"},{"event":"close","at":"2026-10-13T11:22:07Z"},{"event":"reopen","at":"2026-10-13T15:26:42Z"}],"visa":[],"liveness":{"score":55,"band":"ok","label":"Likely open","p_open":1,"p_active":0.731,"p_room":0.75,"age_days":21,"expected_fill_days":26,"reasons":["conf:1","velocity","win:late","comp:junior"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/proximus-customer-support-engineer","json_url":"https://alion.io/job/proximus-customer-support-engineer.json","meta":{"generated_at":"2026-10-17T07:11:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9845,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":54371},"rest":"https://alion.io/mcp/rest/get_company?id=54371"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fproximus-customer-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fproximus-customer-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fproximus-customer-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/proximus-customer-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fproximus-customer-support-engineer"}]}