{"id":2292249,"url":"https://alion.io/job/proximus-delivery-operations-manager","title":"Delivery Operations Manager","company":{"id":54371,"name":"Proximus","domain":"proximus.com","url":"https://alion.io/company/proximus","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"B","score":80,"open_postings":7,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Management","role_family":"Management","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["SA"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":68000,"max_usd":132000,"period":"year","method":"global_role_seniority_cell","sample_n":2127},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"WhatsApp","optional":false}],"status":"live","first_seen_at":"2026-08-13T00:00:00Z","employer_posted_date":"2026-08-13","last_verified_at":"2026-10-12T13:43:04Z","board_verified":true,"closed_at":null,"days_open":60,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":60},"description":"Proximus Global, combining the strengths of Telesign, BICS, and Route Mobile, is transforming the future of communications and digital identity. Together, our solutions fuel innovation across the world’s largest companies and emerging brands. Our unrivaled global reach empowers businesses to create engaging experiences with built-in fraud protection across the entire customer lifecycle.\nOur comprehensive suite of solutions - from our super network for voice, messaging, and data, to 5G and IoT; and from verification and intelligence to CPaaS for personalized omnichannel engagement - enables businesses and communities to thrive. Reaching over 5 billion subscribers, securing more than 180 billion transactions annually, and connecting 1,000+ destinations, we honor our commitment to connect, protect and engage everyone, everywhere.\nKey Highlights\nPowering over 13 billion digital communications each month.\nSupporting 3,500+ active customers - including enterprises, OTTs, and mobile operators - through a presence in 50+ global offices across 100+ countries.\nManaging 50% of the world’s roaming data traffic and connecting 150 million IoT devices.\nDriving innovation in 5G, private networks, and IoT enablement, positioning Proximus Global as a leader in next-generation communication technologies.\nCommitted to a unified vision, Proximus Global is unlocking new opportunities and enabling seamless global communications for businesses worldwide.\nOverview\nThe Delivery\nOperations team ensures seamless BAU operations across CPaaS communication\nproducts, supporting Customer Operations leadership through operational\nexcellence, change management, and delivery continuity across regions.\nKey\nResponsibilities:\n BAU Operations Management: Oversee day-to-day service continuity, coordinate requirements across stakeholders (sales, product, engineering, customers), and resolve operational bottlenecks.\nCustomer Operations Support: Act as an extended arm of Customer Operations leadership - driving resolutions, meeting delivery commitments, and managing expectations with internal and external stakeholders.\nChange & Enhancement Handling: Facilitate product/platform changes and feature rollouts, ensuring coordination across teams for planning, execution, validation, and communication.\nDocumentation & Communication: Maintain up-to-date operational documentation and provide timely, transparent communication across teams for all delivery matters.\nSLA & Ticket Management: Monitor daily task queues and ticket flows, flag SLA risks early, and align resources to ensure timely resolution.\nRegional Delivery Support: Bridge global operations and regional execution, accounting for timezone differences and local customer needs.\nPresales & Technical Engagement: Join technical and presales calls to present platform capabilities - including dashboard walkthroughs and API integrations across SMS, WhatsApp Business, and Email.\nKey Skills\nRequired:\nStrong coordination and stakeholder management\nIn-depth understanding of CPaaS delivery operations\nProcess-oriented mindset with solid documentation and reporting skills\nAbility to manage multiple priorities under pressure\nExperience in change management and operational rollout planning\nFamiliarity with ITIL or service management frameworks is a plus\nWork\nEnvironment:\nCross-functional\ncollaboration across support, product, engineering, and sales in a fast-paced,\ncustomer-focused environment requiring proactive ownership.\nQualifications:\nBachelor’s degree in Engineering, Information Technology, Telecommunications, or a related field\nKSA Experience is mandatory\nCandidate needs to be based in Riyadh\n Fluent Arabic and English speaker\n3-7 years of experience in operations, service delivery, or technical project coordination (CPaaS or telecom domain preferred)\nProven experience working in cross-functional and geographically distributed teams\nStrong communication, analytical, and problem-solving abilities\nExposure to customer-facing and enterprise service delivery environments is desirable\nPlease bear in mind this is a permanent contract based in Riyadh, Saudi Arabia.\nExperience in the CPaas or Digital Identity industry is mandatory.\nWhy PXS Global?\nGlobal & Inclusive - Work with diverse teams across 100+ countries, embracing a truly international culture.\n\nGrowth-Focused - Develop your career through tailored learning, leadership programmes, and internal mobility.\n\nInnovation-Driven - Contribute to cutting-edge projects in 5G, IoT, and next-gen communication technologies.\n\nFlexible Workstyle - Enjoy hybrid working with the option to work remotely and even from abroad for up to 10 days a year.\n\nEfficient & Scalable - Be part of a company that values simplicity, operational excellence, and smart growth.","description_format":"text","description_chars":4779,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Arabic","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Flexible schedule","Hybrid work"],"hiring_locations":[{"name":"Saudi Arabia","iso":"SA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Design & Creative","Government","Branding","Information Security"],"lifecycle":[{"event":"open","at":"2026-10-11T19:17:53Z"}],"visa":[],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.377,"p_room":0.28,"age_days":60,"expected_fill_days":21,"reasons":["conf:0","win:tail","crowd:"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/proximus-delivery-operations-manager","json_url":"https://alion.io/job/proximus-delivery-operations-manager.json","meta":{"generated_at":"2026-10-12T14:26:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22743,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":54371},"rest":"https://alion.io/mcp/rest/get_company?id=54371"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fproximus-delivery-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fproximus-delivery-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fproximus-delivery-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/proximus-delivery-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fproximus-delivery-operations-manager"}]}