{"id":1994031,"url":"https://alion.io/job/proximus-global-acn-dispatch-operator","title":"ACN Dispatch Operator","company":{"id":1998220,"name":"Proximus Global","domain":"proximusglobal.com","url":"https://alion.io/company/proximusglobal","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Cornerstone","truth_index":{"grade":"A","score":94,"open_postings":29,"ghost_share":0,"stale_share":0.034,"repost_share":0,"time_to_fill_p50_days":121,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hasselt, Belgium"],"countries":["BE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":63000,"period":"year","method":"role_country_seniority_unknown","sample_n":43},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-10T12:00:00Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-12T13:17:32Z","board_verified":true,"closed_at":null,"days_open":94,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":94},"description":"Bij Proximus zorgen we er onder meer voor dat klanten in heel België kunnen rekenen op een stabiele en betrouwbare internetverbinding. Als Dispatch Operator sta jij daarin centraal. Je brengt mensen, techniek en planning samen zodat elke interventie - van een herstelling tot een nieuwe aansluiting - vlot en professioneel wordt uitgevoerd.\nJe dag is gevarieerd: je analyseert technische meldingen, plant interventies in, stuurt techniekers aan, houdt klanten op de hoogte en grijpt in wanneer een afspraak dreigt fout te lopen. Je werkt nauw samen met verschillende interne teams, zodat zowel klanten als collega’s op het terrein kunnen rekenen op duidelijke informatie en een efficiënte opvolging. Voor ons kantoor in Hasselt, zoeken we iemand die graag schakelt, meedenkt en positief blijft, zelfs wanneer het druk wordt.\nIemand die analytisch kan denken, maar tegelijk ook de menselijke kant niet uit het oog verliest. Wat je doet Je plant en coördineert technische interventies voor klanten in heel Vlaanderen. Je analyseert inkomende meldingen en bepaalt welke technieker of welk team het best ingezet wordt.\nJe geeft onze field medewerkers alle nodige informatie mee en bewaakt de kwaliteit van de uitvoering. Je communiceert proactief met klanten wanneer er aanpassingen nodig zijn of wanneer een afspraak dreigt mis te lopen. Je documenteert nauwkeurig en volgt duidelijke procedures op.\nJe werkt actief mee aan een vlotte, klantgerichte en efficiënte dienstverlening. 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