{"id":2293232,"url":"https://alion.io/job/proximus-service-quality-technician","title":"Service Quality Technician","company":{"id":54371,"name":"Proximus","domain":"proximus.com","url":"https://alion.io/company/proximus","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Belgrade, Serbia"],"countries":["RS"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12000,"max_usd":31000,"period":"year","method":null,"sample_n":35458},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"WhatsApp","optional":false},{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-10-09T00:00:00Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-27T10:06:21Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"Responsibilities\nKeeping QoS on expected level by monitoring Messaging (SMS, RCS, WhatsApp and Viber) and Voice solutions and making appropriate adjustments.\nAwareness and action on changes in completion rates and retry rates.\nMonitor and analyze quality of existing routes (e.g. deliverability, completion and latency) and customer traffic.\nTroubleshooting any Messaging and Voice quality degradation reported by other departments or during monitoring. Make adjustment as required. Work with providers on resolving.\nMaintain and expand technical knowledge across all Telesign products and services, tools, and processes.\nAssistance in defining and/or improving tools, reports, and alerts used for service quality monitoring.\nRequirements\nMinimum high school education (preferably in Computer science or IT related field).\nHigher education of Applied studies or Faculty is a plus.\nFluent in English, verbal and written.\nExperience using Microsoft Office (particularly Excel, PowerPoint and MS Word).\nReady to carry out 24/7 shift work.\nWillingness and ability to learn.\nExcellent problem solving and analytical skills.\nStrong ability to prioritize and multi-task in a fast-paced environment.\nInterest in innovative technology or software industry a plus.\nInitiative, reliable person with proactive, self - driven approach.\nHigh level of responsibility.\nPositive attitude and result-driven motivation.\nFlexibility and ability to make things happen.\nWe are offering\nGood compensation - Competitive € salary plus benefits package.\nDevelopment opportunities.\nChallenging but also a friendly working environment.\nAnd much, much more...\nAbout Proximus Global\nProximus Global, combining the strengths of Telesign, BICS, and Route Mobile, is transforming the future of communications and digital identity. Together, our solutions fuel innovation across the world’s largest companies and emerging brands. Our unrivalled global reach empowers businesses to create engaging experiences with built-in fraud protection across the entire customer lifecycle.\nOur comprehensive suite of solutions - from our super network for voice, messaging, and data, to 5G and IoT; and from verification and intelligence to CPaaS for personalised omnichannel engagement - enables businesses and communities to thrive. Reaching over 5 billion subscribers, securing more than 180 billion transactions annually, and connecting 1,000+ destinations, we honour our commitment to connect, protect and engage everyone, everywhere.","description_format":"text","description_chars":2493,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Design & Creative","Government","Branding","Information Security"],"lifecycle":[{"event":"open","at":"2026-10-11T19:17:53Z"},{"event":"close","at":"2026-10-13T03:35:28Z"},{"event":"reopen","at":"2026-10-13T11:22:07Z"},{"event":"close","at":"2026-10-13T15:26:42Z"},{"event":"reopen","at":"2026-10-13T19:29:19Z"},{"event":"close","at":"2026-10-14T08:43:18Z"},{"event":"reopen","at":"2026-10-14T12:37:03Z"}],"visa":[],"liveness":{"score":67,"band":"ok","label":"Likely open","p_open":1,"p_active":0.747,"p_room":0.9,"age_days":18,"expected_fill_days":29,"reasons":["conf:0","velocity","win:mid"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/proximus-service-quality-technician","json_url":"https://alion.io/job/proximus-service-quality-technician.json","meta":{"generated_at":"2026-10-27T14:00:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2377,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":54371},"rest":"https://alion.io/mcp/rest/get_company?id=54371"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fproximus-service-quality-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fproximus-service-quality-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fproximus-service-quality-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/proximus-service-quality-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fproximus-service-quality-technician"}]}