{"id":2767445,"url":"https://alion.io/job/prudent-technology-consulting-senior-servicenow-developer","title":"Senior ServiceNow Developer","company":{"id":3801510,"name":"Prudent Technology & Consulting","domain":"prudentconsulting.com","url":"https://alion.io/company/prudent-technology-and-consulting","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, 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:\n\nWe are seeking an experienced ServiceNow HR Service Delivery and Integrations Senior Engineer to design, configure, develop, and support employee-service solutions on the ServiceNow platform.\n\nThe role combines deep HRSD capability with strong enterprise-integration engineering to deliver secure, scalable, and user-focused HR workflows across the employee lifecycle.\n\nCore mandate: Deliver reliable HRSD solutions and secure integrations connecting ServiceNow with HR systems, identity platforms, payroll, benefits, collaboration tools, and enterprise services.\n\nKey Responsibilities :\n\nHRSD Solution Design & Configuration :\n\n- Configure and enhance ServiceNow HRSD capabilities, including HR Case Management, HR Services, COEs, HR templates, assignment rules, SLAs, knowledge, and employee-facing experiences.\n\n- Design employee lifecycle workflows such as onboarding, transfers, employee changes, leave-related services, offboarding, and cross-functional fulfillment activities.\n\n- Build and maintain HR service-catalog items, record producers, forms, flows, notifications, approvals, tasks, and service-level controls.\n\n- Configure Employee Center or HR portals, taxonomy, content, search, personalization, and role-based experiences in partnership with UX and HR stakeholders.\n\nEnterprise Integrations :\n\n- Design, build, test, and support integrations between ServiceNow and HR platforms such as PeopleSoft, Workday, payroll, benefits, identity, document-management, and downstream enterprise systems.\n\n- Implement integrations using Integration Hub, REST and SOAP APIs, scripted REST APIs, web services, MID Server, SFTP or file-based interfaces, import sets, transform maps, events, and webhooks.\n\n- Define interface contracts, field mappings, authentication, error handling, retries, reconciliation, monitoring, alerting, and operational support procedures.\n\n- Implement secure authentication and data exchange using OAuth, basic authentication where approved, certificates, SAML or OIDC concepts, and least-privilege access patterns.\n\nDevelopment & Platform Engineering :\n\n- Develop using JavaScript, Glide APIs, Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, ACLs, Flow Designer, and reusable scoped-application components.\n\n- Apply ServiceNow development standards, code reviews, source control, update-set or application-repository practices, automated testing, and CI/CD controls.\n\n- Troubleshoot complex workflow, security, integration, performance, and data-quality issues across lower environments and production.\n\n- Support platform upgrades by assessing impacts, remediating skipped changes, validating integrations, and minimizing customization risk and technical debt.\n\nSecurity, Privacy & Data Governance :\n\n- Protect sensitive HR information through robust roles, groups, ACLs, COE security, data segregation, encryption, auditability, and access-review support.\n\n- Follow privacy, retention, compliance, and records-management requirements for employee data and integration payloads.\n\n- Partner with HR, security, risk, architecture, and platform teams to document controls, exceptions, and remediation actions.\n\nDelivery & Stakeholder Collaboration :\n\n- Work with HR product owners, business analysts, architects, engineering teams, vendors, and system owners to refine requirements and deliver end-to-end solutions.\n\n- Produce technical designs, data mappings, sequence flows, configuration documentation, test evidence, release plans, runbooks, and knowledge articles.\n\n- Participate in Agile ceremonies, estimation, backlog refinement, demonstrations, UAT support, deployment, hypercare, and production support.\n\n- Mentor developers, review designs and code, and serve as a technical escalation point for HRSD and integration defects.\n\nRequired Experience & Skills :\n\n- 7+ years of ServiceNow development experience, including at least 3 years of hands-on HRSD implementation or enhancement experience.\n\n- Strong knowledge of HR Case Management, HR Services, COEs, Lifecycle Events, Employee Center or HR portals, HR knowledge, service catalog, Flow Designer, and HR security.\n\n- Demonstrated enterprise-integration experience using Integration Hub, REST, SOAP, scripted APIs, MID Server, import sets, transform maps, SFTP or file interfaces, and asynchronous patterns.\n\n- Advanced JavaScript and Glide API skills with experience in Business Rules, Script Includes, Client Scripts, ACLs, UI Policies, notifications, and workflow troubleshooting.\n\n- Experience integrating ServiceNow with an HR system of record such as PeopleSoft or Workday and managing employee or organizational data securely.\n\n- Understanding of OAuth, certificates, SAML or OIDC, identity concepts, secure credential handling, privacy, audit logging, and least-privilege design.\n\n- Experience with testing, debugging, performance optimization, upgrade validation, source control, CI/CD, and production-support practices.\n\n- Clear communication, documentation, analytical problem solving, and collaboration skills in a global delivery environment.\n\nPreferred Qualifications :\n\n- Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field.\n\n- ServiceNow Certified System Administrator and Certified Application Developer.\n\n- ServiceNow Certified Implementation Specialist for HRSD is strongly preferred.\n\n- IntegrationHub, Flow Designer, Automated Test Framework, or relevant ServiceNow micro-certifications.\n\n- Experience with PeopleSoft HCM, Workday, Azure integration services, APIs, enterprise identity, and monitoring platforms.\n\n- Exposure to Now Assist for HR Service Delivery, Virtual Agent, AI Search, Performance Analytics, and employee-experience optimization.\nSkills\nServiceNow, ServiceNow Integration, ServiceNow Implementation, ServiceNow HRSD, Solution 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