{"id":4168832,"url":"https://alion.io/job/prudential-customer-success-specialist","title":"Customer Success Specialist","company":{"id":1835883,"name":"Prudential","domain":"prudentialplc.com","url":"https://alion.io/company/prudentialplc","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":60,"ghost_share":0,"stale_share":0.633,"repost_share":0,"time_to_fill_p50_days":60,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kuala Lumpur, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-12T14:12:15Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T22:06:25Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.\nThe Customer Success Specialist is responsible for end-to-end programme delivery, transition management, and stakeholder engagement for business functions within the Value Creation Center (VCC). This role will lead the planning, execution, and governance of process migration into VCC, ensuring seamless transition to BAU while delivering targeted business outcomes. The Project Manager will partner with Prudential business and process owners to drive execution excellence, value realization, and operational stability.The role requires a strong delivery-focused project manager with expertise in stakeholder management, transformation programs, and process optimization.\n1. Programme & Project Delivery\nLead end-to-end project lifecycle (initiation, planning, execution, monitoring, closure) for VCC onboarding and transition initiatives\nDevelop and manage project plans, timelines, milestones, and deliverables\nEnsure projects are delivered on time, within scope, and aligned to business objectives\nManage interdependencies across multiple workstreams\n2. Transition & Onboarding Management\nDrive process migration and onboarding into VCC, ensuring structured and controlled transition\nDefine transition approach including scope, timelines, risks, and success criteria\nEnsure effective knowledge transfer, training, and readiness for BAU operations\nTrack and ensure early value realization post-transition\n3. Stakeholder & Relationship Management\nAct as the primary point of contact for business stakeholders and process owners\nBuild strong relationships across Prudential and VCC teams\nProvide regular project updates, governance reporting, and escalation management\nEnsure alignment between business expectations and delivery capabilities\n4. Governance, Risk & Issue Management\nEstablish and maintain project governance frameworks and reporting cadence\nIdentify, track, and mitigate risks, issues, and dependencies\nManage escalations and ensure timely resolution with minimal business disruption\nEnsure compliance with organizational and programme standards\n5. Performance Tracking & Reporting\nDefine and track project and operational KPIs (e.g., delivery milestones, efficiency gains, service stability)\nProvide regular reporting on progress, risks, and benefits realization\nUse data insights to identify improvement opportunities and inform decision-making\n6. Cross-Functional Collaboration\nCollaborate with operations, technology, and support teams to ensure seamless delivery\nCoordinate across teams to ensure integration of processes and alignment of deliverables\nCommunicate business feedback to internal teams to drive improvements\n7. Continuous Improvement & Value Delivery\nIdentify and drive process optimization initiatives within VCC operations\nSupport continuous improvement in delivery frameworks, transition methodologies, and service quality\nEnsure delivery aligns with business value objectives and efficiency targets\nPrudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.","description_format":"text","description_chars":4054,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Asset Management & Funds","Health Insurance & Benefits","Life Insurance & Annuities"],"lifecycle":[{"event":"open","at":"2026-11-12T14:12:15Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":60,"reasons":["conf:11","win:early","comp:brand"],"computed_at":"2026-11-13T09:08:18Z"},"pay":null,"html_url":"https://alion.io/job/prudential-customer-success-specialist","json_url":"https://alion.io/job/prudential-customer-success-specialist.json","meta":{"generated_at":"2026-11-13T09:08:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18911,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1835883},"rest":"https://alion.io/mcp/rest/get_company?id=1835883"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fprudential-customer-success-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fprudential-customer-success-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fprudential-customer-success-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/prudential-customer-success-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fprudential-customer-success-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4168832}},{"tool":"search_jobs","arguments":{"company":"prudentialplc.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4168832},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}