{"id":4269351,"url":"https://alion.io/job/prudential-lead-application-support-engineer-pgim-ireland","title":"Lead, Application Support Engineer | PGIM Ireland","company":{"id":5562,"name":"Prudential","domain":"prudential.com","url":"https://alion.io/company/prudential","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Support","role_family":"Support","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Letterkenny, Ireland"],"countries":["IE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Amazon CloudWatch","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Confluence","optional":false},{"name":"Dynatrace","optional":false},{"name":"Grafana","optional":false},{"name":"MS SQL","optional":false},{"name":"Power BI","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-04T00:00:00Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-14T01:42:15Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"PGIM Credit - Lead, Application Support Engineer\nLocation:This role is hybrid, based in our Letterkenny office 2/3 days a week.\nAbout PGIM:\nPGIM Credit is a global asset manager offering active solutions across all fixed income markets. The company has offices in Newark, New Jersey, London, Tokyo and Singapore. As of December 31, 2019, the firm has $851 billion of assets under management including $365 billion in institutional assets, $159 billion in retail assets, and $327 billion in proprietary assets. Over 790 institutional asset owners have entrusted PGIM Credit with their assets.\nWho We Look For:\nIn PGIM Credit, our technology group is a dynamic, fast-paced environment, with exciting changes on the horizon. We are looking for a well-rounded, senior application support engineer to liaise between our external vendors, end users and technology team to provide oversight and stability within our production environment. Our ideal candidate will have proven experience in supporting complex investment management platforms and applications.\nThis will include front-office investment systems, business support applications and complex back-office data management and automation platforms. The right candidate for this role will identify this challenge as a unique and valuable opportunity to help drive our global technology transformation, so if this sounds interesting, then PGIM could be the place for you.\nWhat You Will Do:\nProvide application support for systems used by front and back office functions and client distribution teams, troubleshooting business issues across end-users, vendors, and technology teams\nOwn and be accountable for the operation, monitoring, and integrity of the technology platform - including application reliability, availability, performance, and complex nightly data import processes from multiple external vendors\nProvide triage and escalation support for the broader technology team, including evenings and weekends on a rotation basis\nDrive the incident and problem management lifecycle - owning resolution, root cause analysis, technology/business reporting, and communication, while working with development and service management teams to ensure technical incidents do not reoccur\nProvide oversight for the stability of the production environment within the change management process, ensuring policies are enforced\nImplement and maintain monitoring and alerting for both on-prem and Cloud applications using appropriate tools (e.g., Dynatrace, Grafana, CloudWatch alarms, etc.)\nOwn minor development tasks/projects that help address existing bugs or introduce operational enhancements to the broader business community or technology organization\nProactively identify improvements and address them through automation and independent thinking within a self-motivated, consensus-driven team\nNavigate the broader technology organization, build relationships to manage the team's agenda with critical technology partners\nInterface with external vendors and their technical support/development organizations, ensuring focus on resolution of issues and strategic enhancements\nWork in close partnership with development teams to identify, escalate, and help address persistent patterns of issues\nPartner closely with testing and release control teams to move tested code into production\nWhat You Will Need:\n10+ years of experience in financial services technology, ideally with a focus in investment management. Strong understanding of the SDLC process, with a focus on application support and release management\nDemonstrated experience with service management functions including tight adherence to change, incident, and problem management practices\nA hunger for continuous improvement; proven ability to identify and eliminate operational toil through automation (scripting, tooling, workflow optimization)\nGood interpersonal and communication skills, with excellent relationship-building skills across multiple organizations\nComfortable operating in high-pressure environments whilst managing multiple incidents across a global business\nExperience supporting and troubleshooting applications running on Linux and Windows platforms\nExperience with MS SQL Server - SQL database querying and troubleshooting database issues\nExperience with Enterprise Scheduling/workflow software (Autosys preferred)\nExperience supporting applications hosted in Cloud (AWS/Azure preferred)\nDeep understanding of monitoring and observability requirements for applications running on multiple platforms\nTechnical fluency to automate manual processes in the production environment (Python hands-on experience preferred)\nWhat We Would Love to See:\nStrong research, analytical, and investigation skills\nKnowledge of the trading lifecycle, portfolio management, and trading systems throughout the full application stack\nKnowledge of Credit/Fixed Income markets\nExperience with the Atlassian product suite, including JIRA and Confluence\nUnderstanding of AI and how to leverage it in day-to-day workflows\nExperience with Business intelligence tools such as PowerBI\nStrong team player, results-oriented with a flexible approach\n*PGIM welcomes all applicants, even if you don't meet every requirement. If your skills align with the role, we encourage you to apply.\nWhat we offer you:\nHealth Insurance: PGIM Ireland partner with Laya and BUPA to provide health insurance schemes that cover eligible employees day to day medical and hospital expenses. \nAnnual Leave of 23 days at full pay. \nPension Scheme: Members of the scheme can contribute up to 8% of salary per annum and PGIM Ireland matches contributions up to 8% of salary. Members can also make voluntary contributions to the scheme. \n Annual Bonus Programme & Shop LK Vouchers / CleverCards (subject to eligibility): Along with an annual bonus employees are rewarded with Shop LK Vouchers/ CleverCards which are paid tax free. \nLife Assurance: fully paid by PGIM Ireland, employees are covered from their start date and beneficiaries are provided with a lump sum of four times an employee’s salary. \n Education Assistance: PGIM Ireland have an Education Assistance Programme that reimburses eligible employees for furthering their education. \nPrudential Financial, Inc. (PFI) of the United States is not affiliated in any manner with Prudential plc, incorporated in the United Kingdom, or with Prudential Assurance Company, a subsidiary of M&G plc, incorporated in the United Kingdom.\n-PGIM Ireland is proud to be an equal opportunity employer and is committed to equal employment opportunity regardless of applicants’ gender, civil status, family status, sexual orientation, religion, age, disability, race or membership of the traveler community. PGIM Ireland's aim is to hire the best people for the open roles and all appointments will be made on merit.\nAny offer of employment made by PGIM Ireland will be contingent on receiving satisfactory references. Applicants should be aware that background checks will be carried out on all candidates offered a position within PGIM Ireland.","description_format":"text","description_chars":7064,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Education assistance","Health insurance"],"hiring_locations":[{"name":"Ireland","iso":"IE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Wealth Management & Financial Advisors","Asset Management & Funds","Life Insurance & Annuities"],"lifecycle":[{"event":"open","at":"2026-11-13T17:20:00Z"}],"visa":[],"liveness":{"score":77,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.856,"p_room":0.9,"age_days":10,"expected_fill_days":29,"reasons":["conf:4","win:mid","comp:brand"],"computed_at":"2026-11-14T05:58:10Z"},"pay":null,"html_url":"https://alion.io/job/prudential-lead-application-support-engineer-pgim-ireland","json_url":"https://alion.io/job/prudential-lead-application-support-engineer-pgim-ireland.json","meta":{"generated_at":"2026-11-14T12:26:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12061,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5562},"rest":"https://alion.io/mcp/rest/get_company?id=5562"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fprudential-lead-application-support-engineer-pgim-ireland"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fprudential-lead-application-support-engineer-pgim-ireland"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fprudential-lead-application-support-engineer-pgim-ireland"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/prudential-lead-application-support-engineer-pgim-ireland\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fprudential-lead-application-support-engineer-pgim-ireland"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4269351}},{"tool":"search_jobs","arguments":{"company":"prudential.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4269351},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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