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Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.\nJob Responsibilities:\n1. Process Improvement, Innovation and Digitalization:\nAssist the Manager in driving process enhancement, workflow optimization and digitalization initiatives across GAM. Support the implementation of operational improvements, standardization and scalable business solutions to improve customer and employee experience.\n2. Audit, Incident Management and Operational Control:\nCoordinate audit activities, PRISM updates, incident reporting and remediation tracking. Support issue resolution and follow-up actions to minimize operational disruptions and improve risk awareness across GAM.\n3. Risk Management, Governance and Compliance:\nSupport risk management activities, governance reviews, compliance monitoring and business process reviews. Assist in maintaining effective internal controls, record retention practices, customer data protection measures and system access governance.\n4. Training, Communication and Feedback Management:\nSupport staff communication, training coordination and knowledge sharing. Engage customers, distributors and colleagues to gather feedback and identify service improvement opportunities. Foster positive working relationships through open communication and collaboration.\n5. Business Support, Vendor Management and Administration:\nProvide operational, vendor and administrative support across policy administration, claims, network management and hotlines. Assist with agreement administration, performance monitoring, reporting and project coordination while maintaining a positive service mindset and willingness to support evolving business needs.\nJob Requirements:\nDegree holder\n5-7years of experience inindividual medical, group medical and group life insurance industry with exposureand managementin underwriting, policy administration,claims, projectsand operational vendor management.\nExperience of nursing practice in hospital setting and exposure in agency environment is an advantage.\nFamiliar with insurance market trends, industrial rules and practices.\nPossess leadership quality with ability to manage, motivate, guide and influence the team\nExcellent interpersonal and communication skills with the ability to work effectively across different teams and levels.\nOpen-minded, adaptable and receptive to new ideas, changes and continuous improvement opportunities.\nStrong customer service mindset with a genuine desire to help others and deliver positive outcomes.\nProactive, self-motivated and willing to take ownership beyond assigned responsibilities when needed.\nDemonstrates teamwork, collaboration and a willingness to go the extra mile to support colleagues and business objectives.\nPositive attitude with the ability to manage multiple priorities in a dynamic environment\nPrudential is an equal opportunity employer. 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