{"id":3251770,"url":"https://alion.io/job/prudential-plc-business-analyst-group-operations","title":"Business Analyst – Group Operations","company":{"id":1835883,"name":"Prudential","domain":"prudentialplc.com","url":"https://alion.io/company/prudentialplc","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":59,"ghost_share":0,"stale_share":0.644,"repost_share":0,"time_to_fill_p50_days":60,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Analytics","role_family":"Analytics","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kuala Lumpur, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11000,"max_usd":25000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1854},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Azure DevOps","optional":false},{"name":"Jira","optional":false},{"name":"Power BI","optional":false},{"name":"Tableau","optional":false},{"name":"Waterfall","optional":false},{"name":"Azure","optional":true}],"status":"live","first_seen_at":"2026-10-23T00:00:00Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-11-10T11:14:49Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.\nThe Business Analyst, Group Operations is responsible for analyzing business processes, identifying improvement opportunities, and supporting the delivery of strategic and operational initiatives across Group Operations. The role works closely with business stakeholders, operations teams, technology partners, and project teams to define requirements, optimize processes, and ensure successful implementation of solutions that enhance operational efficiency, customer outcomes, and business performance.\nKey Responsibilities\nBusiness Analysis & Requirements Management\nEngage with stakeholders to understand business challenges, operational requirements, and strategic objectives.\nElicit, document, analyze, and validate business requirements, user stories, process flows, and functional specifications.\nTranslate business needs into actionable requirements for technology and operational teams.\nFacilitate workshops, interviews, and stakeholder discussions to gather requirements and drive alignment.\nProcess Improvement & Transformation\nAssess current processes and identify opportunities to improve efficiency, service quality, controls, and customer outcomes.\nSupport operational transformation initiatives, including process redesign, automation, digitization, and workflow optimization.\nDevelop current-state and future-state process maps and operating models.\nConduct root-cause analysis and recommend practical solutions to business problems.\nProject & Change Delivery\nSupport end-to-end project delivery from requirements gathering through implementation and post-production stabilization.\nPartner with project managers, developers, operations teams, and business stakeholders to ensure successful execution.\nAssist in solution design reviews, testing activities, training, and deployment planning.\nSupport change management activities and business readiness initiatives.\nData Analysis & Reporting\nAnalyze operational performance data, trends, and key metrics to support decision-making.\nDevelop reports, dashboards, and presentations to communicate insights and recommendations.\nSupport business case development through quantitative and qualitative analysis.\nTrack project benefits and operational performance improvements.\nTesting & Quality Assurance\nDevelop test scenarios, test cases, and acceptance criteria.\nCoordinate User Acceptance Testing (UAT) activities and defect resolution.\nValidate delivered solutions against business requirements and expected outcomes.\nEnsure quality standards are maintained throughout implementation.\nMulti-Market Implementation\nLead coordinated implementation across multiple markets, balancing enterprise-wide consistency with local business, customer, and operational requirements. \nDefine market sequencing, deployment waves, readiness criteria, localization requirements, and transition plans. \nPartner with market leaders and functional teams to align regulatory, process, technology, data, control, and resource requirements. \nManage cross-market dependencies, common design decisions, local deviations, risks, and escalations through clear governance. \nEstablish reusable implementation playbooks, standards, and lessons learned to accelerate replication, adoption, stabilization, and benefits realization across markets. \nStakeholder & Governance Management\nBuild strong relationships across Group Operations, Technology, Risk, Compliance, and Change teams.\nSupport governance forums through preparation of documentation, status updates, and decision materials.\nIdentify project risks, issues, dependencies, and escalate where appropriate.\nEnsure compliance with internal controls, governance standards, and regulatory requirements.\nQualifications & Experience\nRequired\nBachelor's degree in Business, Operations Management, Information Systems, Finance, Engineering, or related discipline.\n3-7 years of experience in Business Analysis, Process Improvement, Operations Transformation, or Project Delivery.\nExperience working within large-scale operational environments.\nStrong understanding of business process analysis and requirements management.\nExperience supporting cross-functional projects and change initiatives.\nPreferred\nExperience within Insurance, Financial Services, Shared Services, or Global Business Services environments.\nExposure to process automation, workflow tools, digital transformation, or operational excellence initiatives.\nKnowledge of Agile, Waterfall, or hybrid delivery methodologies.\nExperience with Lean Six Sigma, Business Process Management (BPM), or Process Mining tools.\nKey Skills\nBusiness & Operations Skills\nBusiness Analysis\nProcess Mapping & Redesign\nRequirements Gathering\nOperational Excellence\nRoot Cause Analysis\nProblem Solving\nStakeholder Management\nChange Impact Assessment\nDocumentation & Reporting\nWorkshop Facilitation\nTechnical & Analytical Skills\nData Analysis and Reporting\nPower BI / Tableau\nExcel Advanced Analytics\nProcess Modelling Tools (Visio, Signavio, etc.)\nJira / Azure DevOps\nBusiness Case Development\nTesting & UAT Management\nBehavioural Competencies\nStrategic Thinking\nCollaboration & Influencing\nCommunication & Presentation\nCustomer Focus\nAttention to Detail\nAdaptability\nResults Orientation\nSuccess Measures\nDelivery of business requirements on time and with quality\nProcess efficiency and productivity improvements achieved\nReduction in operational issues and manual effort\nSuccessful implementation of transformation initiatives\nStakeholder satisfaction and adoption of delivered solutions\nAchievement of project and business outcome targets\nCompliance with governance and regulatory requirements\nIdeal Profile\nA highly analytical and collaborative professional who can bridge business and technology teams, challenge existing ways of working, and transform operational requirements into practical solutions. The individual should possess strong problem-solving skills, stakeholder management capability, and a passion for driving continuous improvement across Group Operations.\nPrudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.","description_format":"text","description_chars":7122,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Wealth Management & Financial Advisors","Life Insurance & Annuities"],"lifecycle":[{"event":"open","at":"2026-10-25T22:07:57Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":18,"expected_fill_days":60,"reasons":["conf:1","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/prudential-plc-business-analyst-group-operations","json_url":"https://alion.io/job/prudential-plc-business-analyst-group-operations.json","meta":{"generated_at":"2026-11-10T15:42:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2078,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1835883},"rest":"https://alion.io/mcp/rest/get_company?id=1835883"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fprudential-plc-business-analyst-group-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fprudential-plc-business-analyst-group-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fprudential-plc-business-analyst-group-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/prudential-plc-business-analyst-group-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fprudential-plc-business-analyst-group-operations"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3251770}},{"tool":"search_jobs","arguments":{"company":"prudentialplc.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3251770},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}