{"id":517916,"url":"https://alion.io/job/prudential-plc-customer-service-specialist","title":"Customer Service Specialist","company":{"id":1835883,"name":"Prudential","domain":"prudentialplc.com","url":"https://alion.io/company/prudentialplc","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":60,"ghost_share":0,"stale_share":0.633,"repost_share":0,"time_to_fill_p50_days":60,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cebu City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8000,"max_usd":22000,"period":"year","method":"role_country_seniority_unknown","sample_n":36},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Jira","optional":false}],"status":"live","first_seen_at":"2026-07-22T00:00:00Z","employer_posted_date":"2026-07-22","last_verified_at":"2026-11-11T15:23:33Z","board_verified":true,"closed_at":null,"days_open":112,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":112},"description":"Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.\nWe make it easy for clients to do business with Pru Life UK and nurture loyalty in them.Interact with customers to provide information in response to inquiries about products and services, handle and resolve complaints and in charge of the administrative functions at the Customer Center.\nProvides Excellent Customer Service in all Customer Centers nationwide by:\n- Championing the promotion of digital initiatives at the customer center.\n- Efficient handling of feedback given by the customers, including detractors from the NPS Survey.\n- Accurate handling of business transactions such as pre-screening of new business transactions, posting of daily collections, processing of after sales transactions and tagging of provisional receipts.\n- Providing support in the regular quality review of transactions and new initiatives\n- Providing documentation and enhancement of processes, guidelines and procedure through active participation in LO projects.\n- Providing support on user acceptance testing on new system or initiatives.\n- Writing Jira story for user requirements\n1, Inquiry Management\nGuidespolicyholders in the ease of enrollment and use of customer portal\n\nReceivesandrespondto inquiries and requests from customersover-the-counteror via email or phone at first contact.\n\nLogs, refer, providerecommendationand coordinatepossible resolutionof complex complaints to back-end office if beyond the work scope,signingand functional authority of the branch\n\nResolves product or service problems by clarifying the customer complaintdeterminingthe cause of the problem,selectingand explaining the best solution to solve the problem,expeditingcorrection or adjustment following up to ensure resolution\n\nRecommends resolution including preventive measures that could be implemented to ensure next issue avoidance andidentifypossible improvementopportunities based on the feedback from customers.\n\n2. NewBusinessRelatedTransactions\nConducts end of day reconciliation of New Business Transactions.\n\nCoordinateswith PRU Oneteamany issues and concerns raised by the agent.\n\n3. After Sales Services\nConducts end-of-day reconciliation of After Sales Transactions.\n\nReceives,pre-screensand processall after-salestransactions.\n\nEnsuresaccuracyandcompleteness of the applicationsin accordancewiththe Company’s after-sales guidelines.\n\nComputesreinstatement, loanable amount, premium rate,dividendsand loan interest of the Policy\n\nProvidesquotations on Premium Holiday, Self-liquidating,Fully-paid, etc. of the Policy\n\nPreparesand sign loan repayment schedules, loanstatement, certification for visa purposes, and other letters in answer to inquiries, complaints and follow up.\n\nApprovesNon- financialtransactionand financialwith disbursementup to Php80,000 and its dollar equivalent.\n\nApprovesCertificate of Investment/Insurance up to 2M.\n\nPreparesTransmittalReport and coordinate dispatch of transactions/documents to Head Office.\n\n4. Financial related Transactions\nFacilitatesend of dayreconciliation ofbranch collections, pettycashand changefunds. Ensure that there is nobacklogand collections are deposited on time. All red flag indicatorsmust beimmediatelyaddressed and reported.\n\n5. Office Administration and Support\nPrepare monthly compliance monitoring, fraud, loss, information security, largecashand gifts & hospitality register/reports; ensure compliance of AMLA requirements andsubmitall AMLA-related report to the Compliance Officer, as necessary\n\nSecure business permit renewal and coordinate to Financeteamthe BIR registration of the branch, as needed.\n\nDistribute incoming mail from the Head Office for circulation to the Agency Force\n\nPrepare supplies requisition (printed forms,officeand cleaning supplies, etc.) of the branch; control and monitor office supplies budget and expenses of the branch\n\nCoordinate janitorial andmessengerialservices of the branch\n\nCoordinate any facilities-related concern to CAM\n\nConduct annual inventory andmaintaina database of the Company’s fixed assets at the branch\n\nProvide support to the Marketing Services Group during agency training seminars\n\nOther customerservice relatedduties as assigned (e.g. cross function audit)\n\n6. Persistency and Customer Retention\nRecommends other persistency and customer retention activities that will fit the needs of their specific areas and branch partners\n\nImplements area-specific persistency and customer retention\n\n7.Compliance\nEnsure that all company policies, procedures,programsand instruction are carried out\n\nBefamiliarand understand Pru Life UK Compliance Standards. Must be fully aware of his/her responsibilities and competent to carry them out to the required standards. Must report all compliance matters openly and honestly to their Compliance Officerin accordance withthe reporting requirementsoperatedby the Compliance Officer. Mustoperatea process within his/her department to ensure that all relevant compliance matters areidentifiedand reported.\n\nPrudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.","description_format":"text","description_chars":6066,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Wealth Management & Financial Advisors","Life Insurance & Annuities"],"lifecycle":[{"event":"open","at":"2026-09-07T21:43:39Z"}],"visa":[],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":1,"p_active":0.334,"p_room":0.36,"age_days":112,"expected_fill_days":60,"reasons":["conf:1","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/prudential-plc-customer-service-specialist","json_url":"https://alion.io/job/prudential-plc-customer-service-specialist.json","meta":{"generated_at":"2026-11-11T17:45:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33949,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1835883},"rest":"https://alion.io/mcp/rest/get_company?id=1835883"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fprudential-plc-customer-service-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fprudential-plc-customer-service-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fprudential-plc-customer-service-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/prudential-plc-customer-service-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fprudential-plc-customer-service-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":517916}},{"tool":"search_jobs","arguments":{"company":"prudentialplc.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":517916},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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