{"id":3388221,"url":"https://alion.io/job/prudential-plc-intern-group-digital-claims","title":"Intern - Group & Digital Claims","company":{"id":1835883,"name":"Prudential","domain":"prudentialplc.com","url":"https://alion.io/company/prudentialplc","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":52,"ghost_share":0,"stale_share":0.577,"repost_share":0,"time_to_fill_p50_days":61,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Early Careers","role_family":"Early Careers","seniority":"intern","employment_type":"internship","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kuala Lumpur, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":6500,"max_usd":12500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":829},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-28T08:45:04Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-14T20:34:14Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.\nTo provide administrative and operational support to the Group Claims team by performing routine and standardized activities related to claims processing, payment administration, case tracking, and records management. The role supports operational efficiency by handling administrative tasks.KEY RESPONSIBILITIES :\nClaims Administration\nRegister claims accurately and promptly in the relevant claims systems.\nUpdate claim information and maintain accurate case records.\nPerform PCS claim registration and related system updates.\nSupport Digital Claims (DC) updates and administrative processing activities.\nTrack pending cases and follow up on outstanding requirements.\nPayment Administratio n\nCreate Payment Vouchers (PV) in accordance with established procedures.\nMaintain payment-related trackers and supporting documentation.\nMonitor payment status and escalate exceptions where necessary.\nOperational Support\nPerform document indexing, filing, scanning, and records management activities.\nSupport data entry, data verification, and reconciliation exercises.\nAssist in preparing routine operational reports and management information.\nHighlight discrepancies, exceptions, or incomplete information to the relevant team members for follow-up.\nGeneral Administrative Support\nManage and update operational trackers and monitoring tools.\nSupport ad hoc projects, data consolidation exercises, and process improvement initiatives.\nLiaise with internal stakeholders on administrative matters as required.\nUndertake other administrative and operational duties as assigned by the Team Leader.\nQUALIFICATIONS & REQUIREMENTS :\nProficient in Microsoft Office applications, particularly Excel, Word, and Outlook.\nGood attention to detail and accuracy in data handling.\nStrong organizational and administrative skills.\nGood communication skills in English and Bahasa Malaysia.\nAbility to manage multiple tasks and meet deadlines.\nAbility to work independently while maintaining effective teamwork.\nStrong sense of responsibility, confidentiality, and professionalism.\nPrudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. 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