{"id":1897084,"url":"https://alion.io/job/prudential-plc-manager-finance-operations","title":"Manager, Finance Operations","company":{"id":1835883,"name":"Prudential","domain":"prudentialplc.com","url":"https://alion.io/company/prudentialplc","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":60,"ghost_share":0,"stale_share":0.633,"repost_share":0,"time_to_fill_p50_days":60,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Finance","role_family":"Finance","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kuala Lumpur, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":14000,"max_usd":27000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":15},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-05T08:52:13Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-11-12T14:12:15Z","board_verified":true,"closed_at":null,"days_open":38,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":38},"description":"Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.\nThe Manager, Finance Operations is responsible for managing day-to-day transactional and operational finance services, ensuring accurate service delivery, effective internal controls, process standardization and continuous improvement. The role supports the Finance Operations Senior Manager in overseeing Accounts Payable (AP), Travel & Expense (T&E), Intercompany Accounting, Fixed Asset Accounting, Lease Accounting and Finance Query Management. The incumbent is accountable for operational execution, issue resolution, stakeholder support, team coordination and achievement of agreed service level commitments within a shared services environment.Key Roles & Responsibilities:\n1. Finance Operations Management\nManage the day-to-day operations of Finance Operations activities and support team execution.\nEnsure all processes are executed accurately, efficiently and in accordance with established policies and procedures.\nMonitor operational performance, productivity, service quality and customer satisfaction.\nTrack service level agreements (SLAs) and key performance indicators (KPIs), escalating risks and gaps as required.\nSupport operational governance, issue resolution and escalation management.\nOversee Oracle master data maintenance activities, ensuring timely, accurate and controlled updates to supplier, customer, employee and finance-related master data.\n2. Accounts Payable (AP) - End-to-End\nManage AP activities, including invoice receipt, validation, processing, payment support and vendor account maintenance.\nEnsure timely processing of invoices and supplier payments.\nCoordinate payment runs and support exception management in line with approved controls.\nMonitor AP aging, blocked invoices and overdue payments.\nPartner with Procurement and Business Units to resolve invoice matching and payment issues.\nEnsure compliance with tax, procurement and financial control requirements. \nKey Deliverables\n· Invoice processing accuracy\n· Payment timeliness\n· AP aging management\n· Audit compliance\n3. Travel & Expense (T&E)\nManage expense claims processing and employee reimbursement activities.\nEnsure compliance with corporate travel and expense policies.\nManage corporate credit card administration and reconciliations.\nMonitor expense claim turnaround times and policy exception rates.\nDrive employee awareness and policy adherence.\nKey Deliverables\n· T&E processing SLA achievement\n· Policy compliance\n· Employee satisfaction\n4. Intercompany Accounting\nManage monthly and quarterly intercompany reconciliation and settlement activities.\nEnsure timely confirmation and resolution of intercompany mismatches.\nCoordinate with finance teams to clear aged intercompany balances and resolve open items.\nSupport intercompany agreement governance and transfer pricing requirements.\nEnsure accurate reporting and elimination support during close activities.\nKey Deliverables\n· Intercompany reconciliation completion\n· Aging reduction\n· Month-end close support\n5. Fixed Asset Accounting\nManage asset capitalization, transfers, disposals and depreciation activities.\nEnsure integrity and completeness of fixed asset registers.\nCoordinate periodic asset verification exercises.\nSupport capital expenditure governance and reporting.\nEnsure compliance with accounting standards and company policies.\nKey Deliverables\n· Asset register accuracy\n· Timely depreciation runs\n· Capital expenditure reporting\n6. Lease Accounting\nManage lease accounting activities in accordance with IFRS 16 / MFRS 16 requirements.\nMaintain lease schedules and accounting records.\nEnsure completeness and accuracy of lease data.\nReview lease modifications and reassessments.\nSupport month-end, quarter-end and year-end reporting requirements.\nKey Deliverables\n· Lease accounting accuracy\n· Compliance with IFRS 16 / MFRS 16\n· Timely reporting and reconciliations\n7. Bank Reconciliation\nPerform daily, weekly, and monthly bank reconciliations for all assigned bank accounts.\nMatch bank statement transactions against general ledger records.\nInvestigate, analyze, and resolve reconciliation differences and outstanding items promptly.\nFollow up with internal stakeholders and banks to clear unreconciled transactions.\nEnsure reconciliation activities comply with established SOPs and internal controls.\nKey Deliverables\n· 100% bank accounts reconciled on time\n· No material unreconciled differences\n· Timely reporting and reconciliations\n8. Controls, Risk & Compliance\nMaintain strong internal controls and segregation of duties.\nEnsure readiness for internal and external audits.\nIdentify operational risks and implement mitigation measures.\nEnsure compliance with policies, accounting standards and regulatory requirements.\nSupport SOX/internal control testing where applicable.\n9. Continuous Improvement & Transformation\nSupport automation, standardization and process simplification initiatives.\nLeverage ERP systems, workflow tools and digital solutions to improve efficiency.\nConduct root cause analysis of operational issues and implement corrective actions.\nSupport migration, transitions and process transformation projects as assigned.\n10. People Coordination & Team Support\nCoordinate, guide and support finance operations team members in daily execution.\nSupport a collaborative, service-oriented and customer-focused team culture.\nProvide input to performance discussions, coaching and development planning.\nSupport cross-training, knowledge sharing and capability building across finance operations processes.\nSupport resource planning and workload coordination to meet service commitments.\nMinimum Job Requirement\nQualification:\nBachelor's Degree in Accounting, Finance or related discipline.\nKey Skills & Experience:\n\nExperience\nExperience in finance operations, transactional finance processes and service delivery within a shared services or high-volume operations environment, with 6-10 years of relevant finance operations experience.\nExperience in team coordination, people guidance and operational performance support within a finance operations or shared services environment, with at least 2-4 years of team lead or supervisory experience preferred.\nKnowledge of ERP systems such as Oracle, Coupa, Workday, OneStream or equivalent\nTechnical Competencies\nAccounts Payable\nTravel & Expense Management\nIntercompany Accounting\nFixed Assets Accounting\nLease Accounting (IFRS 16 / MFRS 16)\nReconciliations & Controls\nOracle Master Data Maintenance\nOther Requirements:\nStrong service delivery mindset with accountability for supporting SLA achievement, stakeholder outcomes and operational excellence.\nStrong understanding of finance operations controls, audit readiness, segregation of duties and compliance requirements.\nAbility to lead cross-functional issue resolution across Finance, Procurement, Business Units and global finance teams.\nComfortable working in a shared services environment with high transaction volumes and multiple stakeholder groups.\nStrong communication, analytical, problem-solving, coaching and change support skills.\nAbility to support continuous improvement, standardization, automation and knowledge management initiatives.\nSuccess Metrics / Outcomes:\nFinance Operations services are delivered accurately, efficiently and in line with agreed SLAs, KPIs and service quality expectations.\nAP, T&E, Intercompany, Fixed Asset, Lease Accounting and Finance Query Management processes operate with strong controls and timely issue resolution.\nStakeholder inquiries, operational escalations, aged items and exceptions are proactively managed and resolved within agreed timelines.\nInternal controls, audit requirements, accounting standards and policy compliance are consistently embedded in daily operations.\nOracle master data maintenance is performed accurately, timely and in compliance with approved controls, governance and documentation requirements.\nContinuous improvement, standardization and automation initiatives deliver measurable improvements in efficiency, quality and stakeholder experience.\nFinance Operations team members are effectively guided, supported and coordinated to meet business priorities and service commitments.\nPrudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. 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