{"id":1897085,"url":"https://alion.io/job/prudential-plc-senior-manager-finance-operations","title":"Senior Manager, Finance Operations","company":{"id":1835883,"name":"Prudential","domain":"prudentialplc.com","url":"https://alion.io/company/prudentialplc","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":60,"ghost_share":0,"stale_share":0.633,"repost_share":0,"time_to_fill_p50_days":60,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Finance","role_family":"Finance","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kuala Lumpur, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":14000,"max_usd":27000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":15},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-05T08:52:13Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-11-12T14:12:15Z","board_verified":true,"closed_at":null,"days_open":38,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":38},"description":"Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.\nThe Senior Manager, Finance Operations provides senior leadership and end-to-end accountability for Finance Operations service delivery across AP, Travel & Expense (T&E), Fixed Asset Accounting, Lease Accounting, Bank Reconciliation and Finance Query Management. The role is accountable for setting operational direction, strengthening governance and controls, driving service performance, managing complex escalations, influencing senior stakeholders and leading transformation across the shared services environment. The incumbent is expected to operate beyond day-to-day process supervision by owning service outcomes, risk mitigation, stakeholder confidence, team capability and continuous improvement across multiple finance operations workstreams.Key Roles & Responsibilities:\n1. Finance Operations Leadership & Governance\n\n Provide leadership across Finance Operations, translating service priorities into clear operating plans, governance routines and measurable outcomes.\nOwn end-to-end service performance across multiple finance operations workstreams, ensuring delivery against SLAs, KPIs, controls, quality standards and stakeholder expectations.\nEstablish operational governance forums, performance reviews and escalation channels to ensure risks, aged items, exceptions and service issues are proactively managed.\nAct as senior escalation point for complex operational issues, cross-functional dependencies and matters requiring management judgement or stakeholder alignment.\nProvide insight and recommendations to the Finance Operations Service Lead on service performance, resource priorities, risk areas and transformation opportunities.\n2. Accounts Payable (AP) - Senior Oversight\n\n Own the AP operating model and ensure invoice processing, payment execution, vendor maintenance and exception handling are delivered with strong controls and service discipline.\nProvide oversight of payment governance, approval controls, blocked invoices, AP aging and exception management to minimize financial, operational and reputational risk.\nPartner with Procurement, Business Units, Tax, Treasury and Finance stakeholders to resolve systemic issues and improve upstream process quality.\nDrive performance conversations on invoice accuracy, payment timeliness, vendor experience and aged item reduction, with corrective actions where required.\nKey Deliverables\nSustained AP service performance and control compliance\nReduced aged, blocked and exception items\nEffective payment governance and audit readiness \n3. Travel & Expense (T&E)\nProvide senior oversight of T&E operations, ensuring employee reimbursements, corporate card activities and policy exceptions are managed consistently and transparently.\nStrengthen policy compliance, exception governance and employee experience through clear controls, communication and stakeholder engagement.\nIdentify recurring claim issues, policy gaps and process inefficiencies, and drive corrective actions with relevant stakeholders.\nKey Deliverables\nImproved T&E compliance and service quality\nReduced recurring policy exceptions\nStrong employee and stakeholder experience\n4. Intercompany Accounting\nOwn governance over intercompany reconciliation, confirmation, settlement and aged balance resolution across relevant entities and counterparties.\nLead senior stakeholder engagement with local, regional and global finance teams to resolve complex mismatches and recurring intercompany issues.\nEnsure intercompany activities support accurate reporting, elimination requirements, transfer pricing documentation and close timelines.\nKey Deliverables\nTimely intercompany close and reconciliation completion\nReduced aged intercompany differences\nImproved governance over recurring mismatches\n5. Fixed Asset Accounting\nProvide senior oversight of fixed asset accounting, ensuring capitalization, transfers, disposals, depreciation and register integrity are governed effectively.\nPartner with Finance, Business Units and asset owners to strengthen capital expenditure governance, asset verification and financial reporting quality.\nEnsure compliance with accounting standards, company policy and audit requirements for asset-related activities.\nKey Deliverables\nAccurate and complete fixed asset register\nStrong capital expenditure and asset governance\nTimely depreciation and reporting support\n6. Lease Accounting\n\n Oversee lease accounting governance and ensure compliance with IFRS 16 / MFRS 16 requirements across lease recognition, modifications, reassessments and reporting.\nEnsure lease data completeness, accuracy and alignment with reporting, close and audit requirements.\nProvide senior review and challenge over complex lease matters, accounting judgements and recurring data quality issues.\nKey Deliverables\nLease accounting compliance and reporting accuracy\nTimely close support and reconciliations\nResolved lease data and control exceptions\n7. Bank Reconciliation\n\n Lead bank reconciliation governance across entities and accounts, ensuring full reconciliation coverage, timely completion and effective oversight of reconciling items.\nEnsure aged reconciling items are investigated, escalated and resolved with clear ownership, minimizing operational, financial and compliance risks.\nStrengthen reconciliation controls, audit evidence and management reporting to provide transparency over cash-related exceptions and risks.\nKey Deliverables\n100% monthly reconciliation completion within close timelines\nClear visibility and reduction of aged reconciling items\nRobust reconciliation controls and audit readiness\n8. Controls, Risk & Compliance\nOwn the Finance Operations control environment, ensuring controls are embedded, evidenced, monitored and continuously strengthened.\nProvide senior oversight of audit readiness, SOX/internal control testing, segregation of duties and remediation of control gaps.\nIdentify emerging operational risks and lead mitigation plans across processes, systems, people and third-party touchpoints.\nEnsure compliance with accounting standards, company policies, tax requirements, regulatory expectations and service governance requirements. \n9. Continuous Improvement, Automation & Transformation\n\n Set the continuous improvement agenda for Finance Operations, prioritizing initiatives that improve quality, cycle time, control effectiveness and stakeholder experience.\nSponsor automation, standardization, workflow enhancement and knowledge management initiatives across finance operations workstreams.\nLead root cause analysis of recurring service issues and drive sustainable corrective actions across process, system and stakeholder touchpoints.\nSupport transitions, migrations, operating model changes and process transformation projects with clear governance and adoption plans.\n10. Stakeholder Management & Business Partnership\n\n Build trusted relationships with Finance, Procurement, Business Units, regional teams, auditors and other key stakeholders to ensure service alignment and timely issue resolution.\nRepresent Finance Operations in senior stakeholder discussions, service reviews, governance meetings and transformation forums.\nCommunicate performance insights, risks, decisions required and improvement plans in a clear, commercially aware and action-oriented manner.\n11. People Leadership & Capability Building\n\n Lead, coach and develop managers and finance professionals, building leadership bench strength, technical capability and service excellence mindset.\nSet clear expectations, performance standards and development priorities aligned to service outcomes and organizational goals.\nDrive succession planning, cross-skilling, workforce planning and knowledge continuity across Finance Operations.\nCreate a culture of accountability, collaboration, continuous improvement and customer-focused delivery across the team. Minimum Job Requirement Qualification:\nBachelor's Degree in Accounting, Finance or related discipline.\nProfessional qualification such as ACCA, CPA, ICAEW, CIMA, CA or equivalent is preferred.\nKey Skills & Experience:\nExperience\nMinimum 10-12 years of relevant experience in finance operations, shared services, accounting operations or controllership support, including responsibility for multiple finance operations workstreams.\nAt least 5 years of people leadership experience, including leading managers or senior team leads, developing capability and managing performance across a sizeable operations team.\nProven experience owning service delivery outcomes, operational governance, complex escalations, audit readiness, risk mitigation and stakeholder management in a high-volume environment.\nStrong working knowledge of ERP, workflow and reporting systems such as Oracle, Coupa, Workday, OneStream or equivalent, with experience supporting automation or transformation initiatives.\nTechnical & Leadership Competencies\nFinance operations governance and shared services leadership\nAccounts Payable, Travel & Expense, Intercompany, Fixed Asset, Lease Accounting and Bank Reconciliation oversight\nControls, audit readiness, SOX/internal control compliance and operational risk management\nService performance management, SLA/KPI governance and management reporting\nSenior stakeholder management, influencing and escalation leadership\nContinuous improvement, automation, transformation and change adoption\nPeople leadership, coaching, succession planning and workforce capability building\nOther Requirements\nDemonstrates senior ownership of service delivery outcomes, control environment, risk management and stakeholder confidence.\nAble to operate with limited supervision, make sound judgement calls, prioritize competing demands and escalate strategically when required.\nStrong ability to influence cross-functional stakeholders and resolve complex issues across Finance, Procurement, Business Units, regional teams and external parties.\nStrong understanding of finance operations controls, audit evidence, segregation of duties, regulatory expectations and compliance requirements.\nComfortable leading in a shared services environment with high transaction volumes, multiple entities, competing priorities and evolving stakeholder expectations.\nStrong executive communication, analytical thinking, problem-solving, coaching, change leadership and continuous improvement skills.\nAble to build team capability, strengthen succession pipeline and sustain a culture of accountability, service excellence and continuous improvement.\nSuccess Metrics / Outcomes\n\nFinance Operations services are delivered with clear senior ownership, strong governance and sustained achievement of agreed SLAs, KPIs and quality expectations.\nOperational risks, aged items, exceptions and complex escalations are proactively identified, governed and resolved with appropriate stakeholder alignment.\nAP, T&E, Intercompany, Fixed Asset, Lease Accounting, Bank Reconciliation and Finance Query Management processes operate with robust controls, audit readiness and timely issue resolution.\nStakeholders experience consistent, transparent and professional service delivery supported by actionable performance insights and clear communication.\nContinuous improvement, standardization, automation and transformation initiatives deliver measurable improvements in cycle time, quality, control effectiveness and stakeholder experience.\nFinance Operations teams demonstrate stronger capability, accountability, succession readiness and leadership depth under the Senior Manager’s direction.\nPrudential is an equal opportunity 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