Operations Programme Manager

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Profile Summary

The Programme Manager is responsible for the end-to-end delivery of assigned projects, ensuring outcomes are delivered on time, within scope and budget, and aligned with business objectives. The role works closely with business stakeholders, technology teams, and external partners to drive execution excellence, manage risks, and support change adoption across the organisation.

Job Descriptions

Project Planning & Delivery

• Lead the end-to-end project lifecycle from initiation, planning, execution, monitoring through to closure.
• Define project scope, objectives, deliverables, milestones, timelines, and resource plans.
• Track project progress against agreed plans and proactively manage dependencies and critical paths.
• Ensure project outcomes are aligned with strategic and business priorities.

Governance, Risk & Controls

• Establish and maintain appropriate project governance, documentation, and reporting structures.
• Identify, assess, and manage project risks, issues, and change requests throughout the lifecycle.
• Escalate key risks and decisions in a timely manner with clear options and recommendations.
• Ensure compliance with internal policies, regulatory requirements, and audit standards where applicable.

Stakeholder & Communication Management

• Act as the primary point of contact for project stakeholders.
• Manage stakeholder expectations through clear communication, regular updates, and structured forums.
• Facilitate project meetings, steering committees, and working sessions; document actions and decisions.
• Partner effectively with business, operations, technology, risk, and external vendors to ensure delivery.

Financial & Resource Management

• Support the preparation, tracking, and monitoring of project budgets and forecasts.
• Track actual project spend and resource utilisation against plans.
• Coordinate with finance and third parties to ensure accurate expense tracking and reporting.

Change & Handover

• Support change management activities including communications, readiness, and adoption planning.
• Ensure proper handover of deliverables to business-as-usual teams, including documentation and knowledge transfer.
• Conduct post-implementation reviews and capture lessons learned

Who are we looking for

Competencies

• Strong project planning, organisation, and execution skills.
• Excellent stakeholder management, communication, and influencing skills.
• Ability to manage ambiguity, prioritise effectively, and resolve issues proactively.
• Strong analytical and problem solving capabilities.
• Proficient in project management tools and documentation standards.

Experience

• Proven experience in project management, delivering cross-functional projects of moderate to high complexity.
• Experience working with multiple stakeholders across business and technology teams.

Education

• Degree holders in any disciplines.
• Project management certification is desirable.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.