{"id":3251775,"url":"https://alion.io/job/prudential-singapore-senior-manager-actuarial-techops","title":"Senior Manager, Actuarial TechOps","company":{"id":232568,"name":"Prudential Singapore","domain":"prudential.com.sg","url":"https://alion.io/company/prudential-2","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":54,"ghost_share":0,"stale_share":0.574,"repost_share":0,"time_to_fill_p50_days":64,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Operations","role_family":"Operations","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kuala Lumpur, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":14500,"max_usd":33000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":4991},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"GCP","optional":false},{"name":"ITIL","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-10-23T00:00:00Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-29T01:38:15Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.\nThis is a critical role within Prudential Regional Technical Operations team, responsible for end-to-end operational stability, resilience, and governance of actuarial and finance-critical platforms within the insurance landscape. This includes core actuarial modelling, valuation, regulatory, and risk systems such as Prophet(Prudential Prophet Cloud), ALM(Economic Scenario Generator), GIECA (Group Internal Economic Capital Assessment), and related modelling, data and finance platforms\nThe role provides strategic and hands-on leadership across all levels of support (L1, L2 and L3), vendor management, incident & problem management, DR/BCP, audit & compliance, and continuous service improvement. The position interfaces closely with Actuarial, Finance, Risk, Technology, Audit, and C-suite stakeholders, ensuring actuarial platforms operate with high availability, controlled risk, financial accuracy, and strong regulatory compliance. It directly supports CFO, Chief Actuary, CRO, and Technology leadership, especially during regulatory close cycles and audits.\nThis position requires a combination of technical expertise, leadership skills, and a deep understanding of the financial services/insurance sector's unique challenges. This position requires candidate with delivery knowledge, ability to implement strict governance, stakeholder management, experience in managing global teams and C-suite communication.\nThe L2 Support Head leads a regional team of skilled support professionals across various geographies, manages escalated issues, and collaborates with various departments to enhance customer satisfaction and operational efficiency.\nThis role is pivotal to ensuring financial accuracy, regulatory confidence, and operational resilience for the insurer’s actuarial and finance ecosystem.\nAct as the primary escalation point and operational owner, ensuring seamless day-to-day production operations, minimizing downtime, and maintaining high service availability. Collaborate closely with business users, application support teams, vendors, and technology teams to resolve incidents, service requests, and problems within defined SLAs.\nJob Responsibilities\nEscalation point-of-contact for all regional and local business unit (LBU) stakeholders/users, ensuring timely resolution of issues and service requests.\n\nTake command of high-severity incidents, ensuring clear communication with stakeholders, ownership and resolution tracking.\n\nLead major incident bridges and enforce structured escalation across L1/L2/L3, infrastructure, and vendors to restore services rapidly.\n\nReview root cause analysis and drive implementation of permanent fixes and preventive controls.\n\nLead and govern medium to complex production changes, including application enhancements, application and server configuration changes, and capacity scaling.\n\nCoordinate with stakeholders to plan and execute release schedules and production rollouts.\n\nDaily monitoring of ticket queues to ensure appropriate assignment, timely updates, and effective tracking of resolution progress.\n\nLead daily triage calls to prioritize issues, resolve operational blockers, and drive timely action across business support and technical teams.\n\nDeliver daily executive summary reports to leadership, highlighting key issues, ticket status and overall application health\n\nOnboard new LBUs onto the application, including configuration setup and access control management.\n\nProactively track operational issues to enhance application stability and performance.\n\nContinuously improve processes to increase efficiency, scalability, and overall service quality.\n\nAdhere to the defined processes, maintain process documentation, lead knowledge-sharing initiatives and conduct training for L1-L2 team members.\n\nCreate/update Support Model Documents, User Manuals, Technical Procedures, etc. when required.\n\nOversee disaster recovery planning, execution and readiness validation.\n\nEnsure compliance with SOX audit requirements, security policies, and access governance standards.\n\nSupport identity lifecycle management, including ID revalidation and access reviews.\n\nJob Qualifications\nA bachelor's or graduate's degree in computer science, or a related field. Strong knowledge of ITIL processes.\n\nExperience managing end-to-end production operations in a large-scale enterprise environment.\n\nHands-on experience on cloud technologies, Microsoft Azure, Google Cloud Infrastructure. (manage large infrastructure of up to 2000+ machines)\n\nGood technical knowledge on automation tools such as PowerShell, Python is a plus.\n\nSolid understanding of Networking concepts, Windows OS, Grid computing and access controls.\n\nExcellent technical and troubleshooting skills across application and infrastructure layers.\n\nEffective communication skills - written, verbal and presentation to senior stakeholders and large audiences.\n\nPrudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. 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