{"id":1531198,"url":"https://alion.io/job/prysmian-customer-quality-engineer-telecom","title":"Customer Quality Engineer Telecom","company":{"id":712729,"name":"Prysmian","domain":"prysmian.com","url":"https://alion.io/company/prysmian-3","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":136,"ghost_share":0,"stale_share":0.86,"repost_share":0.022,"time_to_fill_p50_days":30,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Romania"],"countries":["RO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":25000,"max_usd":55000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":4414},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CAPA","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"Power BI","optional":false},{"name":"QlikSense","optional":false}],"status":"live","first_seen_at":"2026-09-30T16:23:17Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-13T11:53:24Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Customer Quality Engineer Telecom\nWho we are:\nPrysmian is a global cabling solutions provider leading the energy transition and digital transformation.\nPrysmian is a public company listed on the Italian Stock Exchange, with almost 150 years of experience, over 33,000 employees, 104 plants and 27 R&D centers in over 50 countries.\nEveryone at Prysmian has the potential to make their mark; because whatever you do, wherever you are based, you will be part of a company that is helping transform the world around us.\nYour contribution to Prysmian's Success:\nWe are looking for a Customer Quality Engineer Telecom to join our Slatina Telecom Plant.\nReporting directly to the Quality Manager, you will act as the primary quality interface between the plant and its customers. You will manage customer quality requirements, coordinate claim investigations and drive sustainable corrective and preventive actions.\nYour main responsibilities will include:\nAct as the main quality contact for assigned customers and maintain strong relationships with customer quality, engineering and procurement teams.\nCoordinate customer visits, audits, technical reviews and quality meetings.\nLead investigations of customer complaints and quality claims using methods such as 8D, 5 Why, Ishikawa and FMEA.\nDefine, implement and monitor corrective and preventive actions, ensuring timely closure.\nCoordinate containment and issue-resolution activities with Production, Engineering, Laboratory, Logistics and Supply Chain.\nMonitor quality KPIs, customer complaints, Cost of Poor Quality, nonconformities, scrap and rework trends.\nPrepare quality reports and present performance reviews to plant management and customers.\nSupport product and process qualification activities, PFMEA, Control Plan and risk-assessment reviews.\nLead continuous improvement initiatives focused on reducing customer complaints and improving process capability.\nKey challenges for this role:\nManaging customer expectations while coordinating multiple internal stakeholders.\nEnsuring timely and effective resolution of complex quality issues.\nTurning quality data into sustainable corrective actions and measurable improvements.\nHow is success defined in this role?\nTimely closure of customer claims and agreed corrective actions.\nReduction of recurring complaints, nonconformities, scrap and rework.\nImproved customer satisfaction and overall quality performance.\nWhat are the most exciting aspects of this role?\nActing as the key quality partner for international customers.\nLeading cross-functional investigations with a direct impact on customer satisfaction.\nDriving visible and sustainable improvements within a dynamic manufacturing environment.\nYou are the right fit if you have/are:\nFluent in English and Romanian.\nA degree in Engineering, Quality, Industrial Engineering, Electrical Engineering, Materials Engineering or a related technical discipline.\nAt least 3-5 years of Quality Engineering experience in a manufacturing environment.\nPractical experience in customer quality management, complaint handling and cross-functional investigations.\nStrong knowledge of ISO 9001 principles and quality methodologies such as 8D, FMEA, MSA, SPC, Control Plans and CAPA.\nAdvanced Microsoft Excel and data-analysis skills.\nExperience with SAP, Qlik Sense, Power BI or equivalent reporting tools is considered an advantage.\nExperience in telecommunications, fiber optics, cable manufacturing, electronics or a similar industry is considered an advantage.\nCustomer-oriented, proactive and able to manage multiple priorities independently.\nStrong communication, presentation and stakeholder-management skills.\nStrong teamwork skills, critical thinking and a results-oriented mindset. \nWhat we offer you:\nCollaborative environment\nDynamic and respectful workplace\nOpportunities to contribute to international projects and continuous improvement initiatives\nOur selection process:\nApplication\nHR interview\nHiring Manager interviews\nOnline assessment, if applicable\nClick here to access our interview preparation tips:\nInterview Tips | Prysmian\nIf you’re excited about the role and eager to contribute to a collaborative environment with challenging projects which drive impact for a sustainable future, we encourage you to apply!\nDeep dive into Prysmian and check the below insightful links:\nPrysmian | Cables, Energy & Telecom Solutions\nPeople & Careers of the Group\nWhat we offer\nDiscover more positions globally:\nCareers @ Prysmian\nPrysmian , as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. We strongly believe that diversity brings significant value at all levels of the organization, increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity, Equity, and Inclusion (DE&I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture, Prysmian is committed to the development of an organization that prioritizes talent, where people feel respected, included, and free to fully express their potential just as they are.\nAll Managers and HRs in Prysmian are responsible for ensuring DE&I policies are respected during the recruiting process, as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race, ethnicity, religion, nationality, origin, citizenship status, socio-economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business.\nVisit our DE&I Page to learn more about Prysmian's commitments.\nYour application data will be treated according to our Data Protection Policy. 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