{"id":1287640,"url":"https://alion.io/job/ps-global-consulting-customer-success-management-remote","title":"Customer Success Management – Remote","company":{"id":3808280,"name":"Ps Global Consulting","domain":"psglobalconsulting.com","url":"https://alion.io/company/ps-global-consulting","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"D","score":50,"open_postings":12,"ghost_share":0.833,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2024-05-13T11:50:53Z","employer_posted_date":"2024-05-13","last_verified_at":"2026-11-05T14:27:02Z","board_verified":true,"closed_at":null,"days_open":906,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":905},"description":"Cloud ERP\nCustomer Success Management - Remote\nDelivery (Implementation)\n\nRemote\n\nApply Now\nShare On:\nAs a CSM, you will develop long-term relationships with your portfolio of assigned customers, connecting with key business executives and IT stakeholders, developing an understanding of their business requirements and goals, and how they are using NetSuite. Leveraging this customer knowledge, and your NetSuite expertise, you will provide adoption, industry, and implementation best practices strategies to ensure your customers maximize value from their investment in NetSuite. In addition, you will drive value creation by leading mini-projects and collaborating with Account Managers to identify upsell opportunities, providing solution recommendations to accelerate deal closures and enhance customer growth.\nJob Descriptions:\nDevelop a trusted advisor relationship with customer key stakeholders and executive sponsors such that all NetSuite activities are closely aligned with the customer's business case and business strategy, allowing the full potential of their NetSuite solution to be realized.\nReview customer’s current usage of NetSuite to determine if challenges are the result of functionality gaps, implementation/customization gaps or training gaps. Be able to communicate findings with appropriate teams (i.e. Oracle NetSuite Principal team, Account Management, Marketing, Professional Services and Leadership).\nIdentify opportunities for adding greater value applicable to customer’s business strategies.\nNavigate and advise on efforts related to complex customer requests or projects involving other 3rd party solutions and enterprise systems, escalating for assistance if needed.\nDrive overall customer satisfaction, additional product adoption and ultimately subscription renewals.\nAnticipate customers' requirements and possible challenges - make our customers successful.\nIdentify and assess renewal risks within the customer base.\nConduct training sessions with customers to improve the adoption rate.\nProject Management of proposed change management activities and projects.\n\nRequirements:\nAt least 3 years of experience in NetSuite.\nERP knowledge and experience is a must.\nAbility to handle Client Escalations.\nShould be able 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