{"id":3435952,"url":"https://alion.io/job/psd-citywide-integrations-support-engineer","title":"Integrations Support Engineer","company":{"id":2126952,"name":"PSD Citywide","domain":"psdcitywide.com","url":"https://alion.io/company/psdcitywide","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["CA"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"C#","optional":false},{"name":"Gemini","optional":false},{"name":"Git","optional":false},{"name":"JavaScript","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false},{"name":"TypeScript","optional":false}],"status":"live","first_seen_at":"2026-10-29T00:45:26Z","employer_posted_date":null,"last_verified_at":"2026-10-29T00:45:26Z","board_verified":false,"closed_at":null,"days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"About PSD Citywide\nReady to make a real impact on communities across North America?\nPSD Citywide isn’t just a software company; we’re transforming how Local, First Nations, and Regional Governments achieve success and build sustainable futures for their communities. As a recognized leader in Enterprise Asset Management, maintenance management, and planning solutions, we provide cutting-edge software and expert advisory services that improve infrastructure and public services.\nWhy join us? We are a \"Fun-clusive\" organization! This means we intentionally foster a supportive and engaging culture where your contributions are celebrated, your skills are rewarded, and your career growth is encouraged. Ready to influence change? Bring your expertise in technology and data to our team and directly shape how local governments improve service delivery. Apply now! \nThe Integrations Support Engineer is a technical resource responsible for helping customers successfully implement and integrate our platform with third-party systems, applications, and APIs. This role combines technical troubleshooting, application and integration expertise, data analysis, software development, and customer-facing support.\nJob DescriptionThe Integrations Support Engineer is a technical resource responsible for helping customers successfully implement and integrate our platform with third-party systems, applications, and APIs. This role combines technical troubleshooting, application and integration expertise, data analysis, software development, and customer-facing support.\nThe Integrations Support Engineer investigates and resolves application, configuration, integration, data, and software-related issues encountered during the implementation process. The role requires the ability to troubleshoot across the application and its supporting technologies, identify root causes, develop or implement appropriate technical solutions, and validate solutions through resolution.\nThis position works closely with Implementation, Sales, Customer Success, Engineering, and Product teams to resolve complex technical issues, coordinate escalations, and identify opportunities for product or process improvements. The role is expected to take ownership of technical issues from initial investigation through resolution, validation, and customer communication. This is a Full Time Remote position, the successful candidate must live in Canada. \nResponsibilities & DutiesCustomer Integration & Solution Design \nWork directly with customers to understand their business goals, workflows, technical requirements, and integration challenges, and translate those needs into effective technical solutions.\n\nAdvise customers on integration approaches, APIs, authentication, data flows, configuration, and other technical requirements to support successful implementations.\n\nAssist customers with integration setup, configuration, testing, troubleshooting, and validation.\n\nDesign scalable and reusable integration solutions that can be standardized, packaged, and leveraged across multiple customer implementations.\n\nPartner with Implementation and Sales teams to identify recurring customer needs and develop repeatable solutions, integration patterns, templates, and best practices.\n\nWork with Product and Engineering teams to identify opportunities to turn successful customer solutions into reusable product capabilities, features, templates, or integration patterns.\n\nTechnical Support & Troubleshooting\nInvestigate and resolve complex application, integration, API, webhook, authentication, data synchronization, configuration, and system issues.\n\nDiagnose technical issues using application logs, error messages, stack traces, API requests and responses, database records, monitoring tools, source code, and system behaviour.\n\nReproduce customer-reported issues in development or test environments to isolate problems and determine root causes.\n\nDevelop scripts, queries, utilities, and other technical solutions to investigate and resolve customer and production issues.\n\nMaintain ownership of technical issues through investigation, resolution, validation, and customer communication.\n\nPerform structured root-cause analysis for recurring and high-impact issues, identifying trends and opportunities for permanent resolution.\n\nEscalate complex or critical issues to the appropriate teams with clear diagnostic information, reproduction steps, supporting evidence, and recommended next steps.\n\nValidate fixes and monitor systems following implementation to confirm that issues have been effectively resolved.\n\nSoftware Development, Automation & Operational Support\n\nDevelop, maintain, and enhance internal tools, scripts, utilities, automation, and application components that support customer integrations and technical operations.\n\nWrite clean, maintainable, and well-tested code in accordance with established development standards.\n\nAutomate repetitive support and operational activities to improve efficiency, consistency, and resolution times.\n\nInvestigate and resolve software defects identified through customer support, production issues, and technical investigations.\n\nContribute to application monitoring, diagnostics, error handling, and other improvements that increase system reliability, observability, and supportability.\n\nMake approved application, configuration, data, or system changes in accordance with established controls and procedures.\n\nParticipate in code reviews, testing, releases, deployments, and technical validation activities as required.\n\nTechnical Analysis and Cross Functional Collaboration\n\nRead and understand application source code to support technical investigations, troubleshooting, and defect resolution.\n\nProvide Engineering, Product, QA, Infrastructure, and Operations teams with detailed technical analysis, diagnostic data, logs, reproduction steps, and other information required to resolve issues.\n\nCollaborate across technical and customer-facing teams to address underlying application, integration, infrastructure, and operational issues.\n\nCommunicate customer feedback, recurring technical challenges, and integration requirements to Product and Engineering teams to inform product improvements and roadmap considerations.\n\nIdentify opportunities to improve support processes, integration patterns, tooling, monitoring, and operational efficiency.\n\nContribute to the development of repeatable technical solutions and standards that improve the scalability and consistency of customer implementations.\n\nDocumentation & Knowledge Management\nCreate and maintain technical documentation, integration guides, troubleshooting procedures, knowledge-base articles, and operational documentation.\n\nDocument known issues, recurring problems, workarounds, root causes, and permanent resolutions.\n\nCapture and share reusable integration patterns, technical solutions, and implementation practices across customer-facing and technical teams.\n\nShare technical knowledge and troubleshooting practices with Support, Implementation, Engineering, QA, Product, and Operations teams.\n\nIdentify recurring issues and opportunities for preventative improvements that reduce future incidents and improve customer outcomes.\n\nQualifications\n3-5 years of experience in software development, application support, technical support, or implementation\n\nPost secondary education in computer science, software engineering, computer engineering, or related technical discipline.\n\nStrong debugging and problem-solving skills.\n\nProficiency in at least one programming language such as C#, Java, JavaScript/TypeScript, Python, or similar.\n\nWorking knowledge of SQL and relational databases.\n\nExperience troubleshooting APIs, integrations, and web applications.\n\nFamiliarity with source control systems such as Git.\n\nAbility to read and interpret application logs, stack traces, and technical documentation.\n\nUnderstanding of software development lifecycle and testing practices.\n\nExperience supporting enterprise or customer-facing applications.\n\nAbility to work in a fast paced environment.\n\nGood verbal and written communication skills, and the ability to work cross collaboratively.\n\nWhat We Offer:Competitive Compensation: We offer competitive salaries that recognize your skills and experience\nWellness Coverage: Enjoy a comprehensive health and wellness benefits package that keeps you and your family secure and healthy.\nFlexible Working: Work where you thrive! Enjoy remote work flexibility (specific regional options apply) while staying connected to our supportive team.\nWork-Life Balance: Benefit from Flex Hours to manage your personal life and Paid Time Off (PTO) so you can fully recharge.\nUnwind Early: Say hello to summer with our popular Summer Fridays—shorter work weeks to help you kick-start the weekend.\nCulture & Community: Participate in fun social events (both virtual and in-person) and contribute to charity initiatives as part of our community focus.\nCareer Growth: Our Career Framework provides clear, structured paths for growth and ongoing learning, ensuring you reach your professional goals.\nCandidate JourneyResume Review: Once you apply, an actual person will review your resume and we are committed to getting back to you within three weeks with a response. \nPhone Interview: PSD’s People and Culture team will connect with you to learn about your experience and discuss the role further. They’ll also give you an understanding of what the interview process involves, along with an estimated timeline. \nVirtual Interview: Depending on the position, there will be one or two interviews with the Hiring Team that will include questions related to your skills, work experience, values and goals. We provide the opportunity to meet with a wide range of staff members so you can learn more about life at PSD Citywide. \nOffer/Feedback: The Hiring Team will debrief and make a decision within a few days of your final interview. If successful, your Recruiter will present you with a verbal offer, followed by a formal offer letter via email. If the timing was not right for this particular opportunity, we will connect with you and provide feedback. \nPSD Citywide is committed to ensuring equal access and participation for people with disabilities. We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility.\nWe are committed to accommodating people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process. Should you require any accommodation, please indicate this when you apply, and we will work with you to meet your accessibility needs.\nPSD Citywide may use Google Gemini to assist with recruitment note taking during the hiring process. While we incorporate select AI features to enhance process efficiency, we remain committed to human-led decision making. All AI-generated outputs are subject to human review to ensure accuracy and fairness.\nSalary: $75,000-$95,000Originally posted on Himalayas","description_format":"text","description_chars":11150,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Government","Software","Manufacturing & Industrial Software"],"lifecycle":[{"event":"open","at":"2026-10-29T02:28:30Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":27,"reasons":["seen:2","velocity","win:early"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/psd-citywide-integrations-support-engineer","json_url":"https://alion.io/job/psd-citywide-integrations-support-engineer.json","meta":{"generated_at":"2026-11-01T02:50:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4306,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2126952},"rest":"https://alion.io/mcp/rest/get_company?id=2126952"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpsd-citywide-integrations-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpsd-citywide-integrations-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpsd-citywide-integrations-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/psd-citywide-integrations-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpsd-citywide-integrations-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3435952}},{"tool":"search_jobs","arguments":{"company":"psdcitywide.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3435952},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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