{"id":2985173,"url":"https://alion.io/job/psecu-charge-off-recovery-representative","title":"Charge-Off Recovery Representative","company":{"id":1774849,"name":"PSECU","domain":"psecu.com","url":"https://alion.io/company/psecu","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Legal","role_family":"Legal","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Harrisburg, United States","State College, United States","United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-20T00:00:00Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-25T15:25:55Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Members Achieve More isn't just a tagline for us, it's part of everything we do! We're looking for passionate individuals to join our team to help us maintain that focus every day. Want to work somewhere that's remained strong for 90 years, that encourages you to learn, grow, and pursue your dreams? If yes, then read on...\nThe Charge-Off Recovery Specialist is responsible for coordinating and managing recovery efforts on charged-off consumer loans and negative share accounts. This role serves as the primary liaison between the Credit Union and third-party collection agencies, legal counsel, and recovery vendors to maximize recovery performance while ensuring compliance with applicable laws, regulations, and Credit Union policies.The Charge-Off Recovery Specialist monitors charged-off account inventories, facilitates legal collection actions, oversees agency placements, analyzes recovery results, and recommends strategies to improve recovery outcomes. The position plays a critical role in maximizing recoveries and supporting PSECU’s commitment to responsible servicing and member-focused recovery solutions.\nSchedule: Monday - Friday, 8:00am - 4:00pm. Onsite expectation is 20%; one day a week.\nIn this position, you will\nRecovery Management\nCoordinate recovery efforts for charged-off consumer loan and negative share portfolios.\nReview accounts to determine appropriate recovery strategies, including agency placement, legal referral, settlement opportunities, and other recovery actions.\nMonitor and manage charged-off account inventories to maximize recovery performance and minimize losses.\nMaintain accurate records of recovery activities and account status updates.\nThird-Party Agency Oversight\nCoordinate placement of charged-off accounts with approved collection agencies and recovery vendors.\nServe as the primary point of contact for third-party collection agencies regarding account performance and recovery initiatives.\nMonitor agency effectiveness through performance metrics, recovery rates, and compliance reviews.\nEnsure timely account transfers, recalls, and agency assignments based on established procedures.\nRecommend account placement strategies to optimize recovery results.\nLegal Collections Administration\nCoordinate legal recovery efforts with external attorneys and legal collection vendors.\nManage inbound calls from members whose accounts are involved in legal proceedings.\nConduct outbound calls to charged-off members and collaborate with third-party vendors to support charge-off activities.\nReview accounts for potential legal action and prepare documentation required for attorney referrals.\nMonitor legal collection activities, including judgments, garnishments, writs of execution, and replevins.\nRespond to requests for account documentation related to legal proceedings.\nReporting and Analysis\nAnalyze recovery trends and portfolio performance to identify opportunities for process improvement.\nPrepare and maintain recovery reports, vendor performance scorecards, and management summaries.\nMonitor account inventory aging and recovery outcomes against established goals.\nProvide recommendations to leadership regarding recovery strategies, vendor utilization, and process enhancements.\nCompliance and Risk Management\nEnsure all recovery activities are conducted in accordance with applicable laws, regulations, and Credit Union policies.\nMaintain compliance with the Fair Debt Collection Practices Act (FDCPA), bankruptcy laws, consumer protection regulations, and other applicable requirements.\nQualifications:\nHigh School (Required)Any equivalent combination of experience and education. | Required","description_format":"text","description_chars":3654,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Credit Unions & Cooperative 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