{"id":4216217,"url":"https://alion.io/job/psemi-customer-service-representative-2","title":"Customer Service Representative","company":{"id":2429773,"name":"pSemi","domain":"psemi.com","url":"https://alion.io/company/psemi","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Irvine, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":51532,"max":null,"currency":"USD","period":"year","gross":null,"usd_annual":51532},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-11-13T02:50:17Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-13T02:50:17Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"For 80 years, Murata Electronics has been a tireless innovator, committed to developing technologies that profoundly change the world around us. Our solutions are inside more state-of-the-art products than you may imagine. Additionally, we enable other global companies to turn their visions into reality - from mobile communications to computers and networking, medical devices to power solutions, smart home technologies to automotive electronics. Our past innovations drive today's technology - and our present innovations are shaping tomorrow's.\nWhatever the future holds, you can be sure that Murata will be a part of it.\nWhy Consider This Job Opportunity\nThe Sales Planner is responsible for providing customer satisfaction for their assigned accounts. Within the scope of Total Account Management, the Sales Planner serves as the link between the Customer, Sales, Logistics, and the Factory. The Sales Planner has the responsibility to maintain the integrity of the customer backlog and strive to meet our goal of 100% customer satisfaction of their account base.\nWorkplace Policy\nHybrid from Irvine, California\nWhat To Expect (Essential Job Responsibilities)\nDemand Monitoring/Maintenance - Enter and maintain customer demand which includes creating and monitoring firm orders and forecasts, releasing new orders, monitoring backlogs, and processing change orders and cancellations. \nSupply Monitoring/Maintenance - Release purchase orders to the factory. Maintain factory backlog based on customer requirements including expedites, pushouts, and cancellations. Monitor inventory and take appropriate action to reduce the risk of excess inventory. \nCredits - Initiate special billing and credit requests with detailed explanations related to the root cause, and supply corrective action as appropriate.\nInventory - Monitor slow-moving and excessive inventory. Maintain details related to the root cause of excess inventory and mitigate excess as well as slow moving inventory for assigned customers.\nCommunication - notification for price discrepancies, backlog errors, and allocation quantity differences. Initiate communication with sales on discrepancies with customer order processing. Daily discussions with internal and external contacts regarding order status and shipment issues to support customers and resolve problems.\nMeet or exceed established KPI’s (Key Performance Indicators) for assigned accounts.\nUtilize established Excel and Web-based tools proactively to recognize exceptions or potential problems with customer demand.\nMaximize Murata’s competitive advantage through service while minimizing operational risk.\nMiscellaneous Job Responsibilities\nReports - Review all daily system-generated reports and take necessary actions to resolve problems and issues.\nTraining - provide shadowing and training for new hires and account transfers as needed.\nPerform other job duties as assigned.\nWhat Is Required (Qualifications)\nHigh School Diploma or GED.\n1+ years of experience related to customer service, order management, or planning. \nProficiency with Microsoft Excel, problem-solving skills, high attention to detail, and accurate data entry.\nInterpersonal skills including effective collaboration and communication skills. \nAbility to work in a team-oriented environment, provide a positive customer experience, high sense of urgency, ability to and multi-task, and strong organizational skills.\nAbility to adapt to ever-changing work priorities and environment while working among individuals from a wide variety of cultural backgrounds.\nHow To Stand Out (Preferred Qualifications)\nAssociate’s degree or higher.\nExperience working with third-party vendors and/or vendor-managed inventory.\nAnalysis skills with the ability to resolve problems.\nOther\nMinimum Salary: $51,532\nMaximum Salary: $74,077\nImagine the possibilities as a member of Murata's innovative global team.\nBe an innovator - Join Murata!\nMurata offers competitive compensation and comprehensive benefits.\n Equal Opportunity/Affirmative Action Employer - M/F/Disabilities/Veterans","description_format":"text","description_chars":4070,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["RF & Wireless Hardware","Analog & Power Semiconductors"],"lifecycle":[{"event":"open","at":"2026-11-13T02:50:17Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 25 · green card filings: 9","filings_12m":25,"filings_prev_12m":23,"green_card_filings_12m":9,"median_offered_wage_usd":132206,"route":null,"cap_exempt":false,"checked_at":"2026-11-12T07:36:15+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":33,"reasons":["conf:1","win:early","comp:junior"],"computed_at":"2026-11-13T04:18:39Z"},"pay":{"stated_usd_annual":51532,"is_top_pay":false},"html_url":"https://alion.io/job/psemi-customer-service-representative-2","json_url":"https://alion.io/job/psemi-customer-service-representative-2.json","meta":{"generated_at":"2026-11-13T04:18:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9115,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2429773},"rest":"https://alion.io/mcp/rest/get_company?id=2429773"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpsemi-customer-service-representative-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpsemi-customer-service-representative-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpsemi-customer-service-representative-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/psemi-customer-service-representative-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpsemi-customer-service-representative-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4216217}},{"tool":"search_jobs","arguments":{"company":"psemi.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4216217},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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