{"id":2039343,"url":"https://alion.io/job/psemi-director-customer-quality-engineering","title":"Director, Customer Quality Engineering","company":{"id":2429773,"name":"pSemi","domain":"psemi.com","url":"https://alion.io/company/psemi","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Leadership","role_family":"Leadership","seniority":"head","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Diego, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":179310,"max":246551,"currency":"USD","period":"year","gross":null,"usd_annual":246551},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-14T07:00:00Z","employer_posted_date":"2026-09-14","last_verified_at":"2026-10-10T02:11:43Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"pSemi Corporation is a Murata company driving semiconductor integration. pSemi builds on Peregrine Semiconductor’s 30-year legacy of technology advancements and strong IP portfolio but with a new mission-to enhance Murata’s world-class capabilities with high-performance semiconductors. With a strong foundation in RF integration, pSemi’s product portfolio now spans power management, connected sensors, optical transceivers, antenna tuning and RF frontends. These intelligent and efficient semiconductors enable advanced modules for smartphones, base stations, personal computers, electric vehicles, data centers, IoT devices and healthcare. From headquarters in San Diego and offices around the world, pSemi’s team explores new ways to make electronics for the connected world smaller, thinner, faster and better.\nJob Summary\nThe Director, Customer Quality Engineering will be responsible for managing & leading the Customer Quality Engineering group to ensure customer satisfaction. This individual will be the DRI (Direct Responsible Individual) for Customer Quality Representatives. This individual will lead the Customer Quality Engineering team to resolve customer quality issues and be the voice of the customer within pSemi.\nRoles & Responsibilities\nThis position has responsibility for:\nSet the strategy and performance standards for the Customer Quality Engineering function to deliver customer satisfaction and business continuity.\nLead, develop, and coach a team of Customer Quality Engineers; build a scalable organization with clear roles, succession plans, and a culture of accountability and continuous improvement.\nServe as the customer quality interface; build trusted relationships with customer quality leadership and internal executives to align priorities, risks, and commitments.\nOwn the end-to-end customer complaint and corrective action system (RMA/CAR/8D), ensuring cross-functional root-cause, containment, corrective/preventive actions, and timely, high-quality customer communication; negotiate resolution plans, timelines, and messaging as needed.\nLead customer quality reviews and executive escalations, including failure analysis readouts, 8D status, and readiness for new product introduction/qualification; ensure risks are assessed, mitigations funded, and decisions documented.\nOwn external-facing quality and reliability positions (e.g., quality FAQs, reliability statements, and standard responses); negotiate quality/reliability requirements and protect confidential information in all customer communications.\nDirect customer audits at pSemi and key supply-chain partners (foundries/OSATs), ensuring audit readiness, aligned messaging, effective hosting, and closure of all findings/actions on agreed timelines.\nProvide guidance for customer-impacting changes, including PCNs and customer notifications; represent Customer Quality on PCRB/MRB to assess risk, align disposition, and ensure robust communication and documentation.\nEstablish and track customer quality KPIs (e.g., complaint cycle time, escapes, audit outcomes, and customer satisfaction), drive continuous improvement initiatives, and regularly brief senior leadership on trends, risks, and resource needs.\nMinimum Qualifications (Experience and Skills)\n10+ years of customer quality engineering or Product Engineering with extensive customer interface experience\nExperience with IC wafer process manufacturing and development\nExperience with Quality Management Systems & ISO-9001 (also IATF-16949 preferred)\nExperience with 8D problem solving methodology\n4+ years of managing a team of engineers\nExperience in dealing with complex semiconductor customer base and various supplier bases\nExperience in managing high-volume consumer electronics and semiconductors\nStrong skills using MS Office software tools, data analytical tools\nStrong leadership skills\nExcellent written and oral communication skills, interpersonal and problem-solving skills\nAbility to work well with all levels of internal management and staff, as well as external customers\nCapable of prioritizing and managing multiple projects, and meeting established deadlines in a fast-paced environment\nSense of urgency to meet customer requirements and ability to clearly assess and manage risk\nWillingness to travel domestically and internationally when necessary\nEducation Requirements\nBS in Electrical Engineering or related engineering field\nWork Environment\nThis job operates in a professional office environment. This role routinely uses standard office equipment.\nPhysical Demands\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.\nUSD 179,310.44- 246,551.86per year\npSemi Corporation supports a diverse workforce and is committed to a policy of equal employment opportunity for applicants and employees. pSemi does not discriminate on the basis of age, race, color, religion (including religious dress and grooming practices), sex/gender (including pregnancy, childbirth, or related medical conditions or breastfeeding), gender identity, gender expression, genetic information, national origin (including language use restrictions and possession of a driver’s license issued under Vehicle Code section 12801.9), ancestry, physical or mental disability, legally-protected medical condition, military or veteran status (including “protected veterans” under applicable affirmative action laws), marital status, sexual orientation, or any other basis protected by local, state or federal laws applicable to the Company. pSemi also prohibits discrimination based on the perception that an employee or applicant has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics.\nNote: The Peregrine Semiconductor name, Peregrine Semiconductor logo and UltraCMOS are registered trademarks and the pSemi name, pSemi logo, HaRP and DuNE are trademarks of pSemi Corporation in the U.S. and other countries. All other trademarks are the property of their respective companies. pSemi products are protected under one or more of the following U.S. Patents: http://patents.psemi.com","description_format":"text","description_chars":6693,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":4,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Supply Chain"],"lifecycle":[{"event":"open","at":"2026-10-07T17:22:08Z"}],"visa":[],"liveness":{"score":58,"band":"ok","label":"Likely open","p_open":1,"p_active":0.771,"p_room":0.75,"age_days":24,"expected_fill_days":27,"reasons":["conf:3","velocity","win:late"],"computed_at":"2026-10-09T06:01:00Z"},"pay":{"stated_usd_annual":246551,"is_top_pay":true},"html_url":"https://alion.io/job/psemi-director-customer-quality-engineering","json_url":"https://alion.io/job/psemi-director-customer-quality-engineering.json","meta":{"generated_at":"2026-10-10T02:39:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4883,"day_limit":5000,"remaining_today":117,"minute_limit":60,"resets_at":"2026-10-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2429773},"rest":"https://alion.io/mcp/rest/get_company?id=2429773"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpsemi-director-customer-quality-engineering"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpsemi-director-customer-quality-engineering"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpsemi-director-customer-quality-engineering"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/psemi-director-customer-quality-engineering\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpsemi-director-customer-quality-engineering"}]}