{"id":3315900,"url":"https://alion.io/job/psg-global-solutions-it-executive","title":"IT Executive","company":{"id":4406942,"name":"PSG Global Solutions","domain":"psgglobalsolutions.com","url":"https://alion.io/company/psg-global-solutions","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9500,"max_usd":21000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":755},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false}],"status":"live","first_seen_at":"2026-10-27T00:56:19Z","employer_posted_date":null,"last_verified_at":"2026-10-27T00:56:19Z","board_verified":false,"closed_at":null,"days_open":4,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":4},"description":"Job Summary\n\nWe are looking for an IT Executive to provide day-to-day technical support to employees, troubleshoot hardware, software, network, and connectivity issues, and ensure smooth operation of IT systems and equipment. The role will also support user access management, device setup, IT onboarding/offboarding, endpoint security, asset tracking, and documentation. The ideal candidate should have strong troubleshooting skills, good communication, and a customer-focused approach to resolving IT issues.\n\nRoles & Responsibilities:\n\nTroubleshoot hardware, software, printer, email, and connectivity issues.\nRecord, prioritize, track, and resolve support requests within agreed service timelines.\nInstall, configure, update, and maintain desktops, laptops, operating systems, and business applications.\nCreate and manage accounts, reset passwords, and assist with access permissions according to company policies.\nTroubleshoot Wi-Fi, LAN, VPN, and internet connectivity; escalate complex problems to the network team.\nPrepare equipment and system access for new employees and recover devices and remove access when employees leave.\nApply approved updates, maintain endpoint protection, and report suspected phishing, malware, or security incidents.\nMaintain accurate records of equipment, assigned devices, software licenses, and inventory.\nExplain how to use IT systems and provide basic training on applications and security practices.\nMaintain troubleshooting guides, support records, and knowledge base articles.\nRefer unresolved or complex problems to specialized IT teams or vendors and follow up until resolution.\nIdentify recurring issues and suggest changes that improve reliability and the user experience.\n\nQualifications:\n\nAt least 4 years of End-User Support experience, ideally within BPO, Shared Services organizations. \nBachelor's degree in IT, Computer Science, or related field. (or equivalent work experience). \nSolid analytical/cognitive skills to troubleshoot complex and technical problems \nStrong Computer Skills and the Ability to Troubleshoot and Diagnose Problems \nFamiliarity with both PC and Mac Hardware and Software. \nGood Customer Service Skills, Ability to Communicate Effectively to help customers fix their issues and feel satisfied with the experience.","description_format":"text","description_chars":2292,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Human Resources","Recruiting & Staffing"],"lifecycle":[{"event":"open","at":"2026-10-27T05:09:15Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":4,"expected_fill_days":26,"reasons":["seen:4","win:early"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/psg-global-solutions-it-executive","json_url":"https://alion.io/job/psg-global-solutions-it-executive.json","meta":{"generated_at":"2026-11-01T00:07:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":232,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4406942},"rest":"https://alion.io/mcp/rest/get_company?id=4406942"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpsg-global-solutions-it-executive"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpsg-global-solutions-it-executive"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpsg-global-solutions-it-executive"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/psg-global-solutions-it-executive\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpsg-global-solutions-it-executive"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3315900}},{"tool":"search_jobs","arguments":{"company":"psgglobalsolutions.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3315900},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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