{"id":3969024,"url":"https://alion.io/job/psi-operations-manager-clinical-research-2","title":"Operations Manager, Clinical Research","company":{"id":4862,"name":"PSI","domain":"psi-cro.com","url":"https://alion.io/company/psi-cro","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":80,"open_postings":16,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":20,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Taipei, Taiwan"],"countries":["TW"],"hiring_countries":["TW"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Good Clinical Practice","optional":false},{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-11-09T12:39:38Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-11T04:24:13Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Milestone One is a Site Enabling Services organization with global headquarters in Zug, Switzerland. We understand what clinical study sites need and our overall mission is to support sites in stronger study delivery.\n The Manager Operations is responsible for overseeing the operational conduct of clinical trials at\ncontracted medical institutions within a defined country or region in accordance with Milestone One\ncontractual obligations. The Manager Operations provides leadership to Lead Site Coordinators and\nSite Coordinators, serving as a subject matter expert and escalation point for operational issues. This\nposition plays a key role in staff development, process improvement, and continuous operational\nexcellence.\nSCOPE OF RESPONSIBILITIES\nAssesses feasibility of research protocols by reviewing clinical, operational, and resource requirements and recommending suitable trials for the medical institution.\n\nMonitors the progress of budget negotiations and study activation timelines to support timely site readiness.\n\nManages the team of (Lead) Study Coordinators, oversees the quality and results of their work by monitoring and follow-up of study related reports, timesheets, site trackers and other operational tools to ensure satisfactory performance of the Milestone One team.\n\nDrives process improvement and standardization of clinical trial operations in alignment with ICH GCP, regulatory requirements, MO1 Controlled Documents, by contributing to the development of operational guidelines, templates, and procedures.\n\nCreates a work culture environment that promotes process transparency, accountability, and continuous learning.\n\nAssociate degree in life sciences or similiar. Business Management degree or certification is a plus.\nCertifications ICH GCP Training\n\nMinimum 5 years of clinical on the job experience, in a leadership position at a clinical research facility or Network experience is highly preferred.\n\nKnowledgeable and direct experience in the full life cycle of clinical research activities from pre-award through close out.\n\nFluent use of English\n\nProficiency in MS Office\n\nValid category B driver’s license\n\nExcellent communications skills\n\nExcellent management skills, experience managing remote staff preferred.\n\nEffective problem solving and result oriented\n\nAccountable\n\nTeam leadership skills\n\n If you want to join a developing company where people matter, you're independent and accountable, Milestone One is the right place for you.","description_format":"text","description_chars":2483,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Continuous learning"],"hiring_locations":[{"name":"Taiwan","iso":"TW","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Clinical Trial Services (CRO)"],"lifecycle":[{"event":"open","at":"2026-11-09T15:21:20Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":20,"reasons":["conf:4","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/psi-operations-manager-clinical-research-2","json_url":"https://alion.io/job/psi-operations-manager-clinical-research-2.json","meta":{"generated_at":"2026-11-11T05:14:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6628,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4862},"rest":"https://alion.io/mcp/rest/get_company?id=4862"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpsi-operations-manager-clinical-research-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpsi-operations-manager-clinical-research-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpsi-operations-manager-clinical-research-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/psi-operations-manager-clinical-research-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpsi-operations-manager-clinical-research-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3969024}},{"tool":"search_jobs","arguments":{"company":"psi-cro.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3969024},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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