{"id":100573,"url":"https://alion.io/job/ptc-alm-technical-support-engineer","title":"ALM Technical Support Engineer","company":{"id":7480,"name":"PTC","domain":"ptc.com","url":"https://alion.io/company/ptc","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":87,"open_postings":28,"ghost_share":0,"stale_share":0.536,"repost_share":0,"time_to_fill_p50_days":46,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tokyo, Japan"],"countries":["JP"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Java","optional":false}],"status":"live","first_seen_at":"2026-08-06T00:00:00Z","employer_posted_date":"2026-08-06","last_verified_at":"2026-10-27T02:50:10Z","board_verified":true,"closed_at":null,"days_open":82,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":82},"description":"Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.\nOur people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow - all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.\nIn Support Services, Technical Support Engineers are responsible for providing an enhanced customer experience until you achieve expected results. You engage customers directly, leveraging deep technical knowledge and strong customer handling skill to provide solutions and ensure a high level of customer satisfaction.\nYou will be working with a highly skilled and experienced Technical Support team. You will collaborate cross-functionally; advocating on the customers behalf to ensure a positive customer experience.\nPrimary Responsibilities:\nEnsure customer success by providing solutions and/or workarounds in a timely manner\nWork cross-functionally with peers, developers, product owners, management, and other departments to develop and deliver successful customer solutions\nEnsure continuous knowledge transfer for customers and PTC employees by creating and improving knowledgebase articles that are aligned with our KCS best practices and standards\nTake responsibility for continuous improvement and development by participating in training/workshops as required\nDeliver Success Management services like weekend support, dedicated engineer, and so on\nRequirements - Non-Technical:\nConfidence, communication, and interpersonal skills to lead customers, both verbal and written.\nAbility to manage multiple urgent issues in parallel\nAbility to work with team members, management, and cross-functionally to achieve a mission\nWillingness to be proactive and take on new challenges.\nAbility to speak English and Japanese well.\nCustomer mindset and passion for excellence.\nRequirements -Technical:\nBroad range of troubleshooting skills related to enterprise business applications like application server setup, database management, performance tuning, data analysis, app server configuration, installation, migration, and so on\nExperience in implementation or support of enterprise business applications on Java technology or other like .Net technology\nUnderstanding of Internet application technologies, including HTML, XML, Internet protocols, networking, firewalls, Web Server configurations, Internet application architectures based upon Java technology and Internet security\nCriteria:\nExposure to implementation, support, consulting, or development in enterprise business applications.\nStrong troubleshooting and diagnostic ability, tuning and/or changing complex applications to optimize the product to perform to customer expectations\nExposure to enterprise application suites (networks, database configuration, server configuration, Web Server optimization)\nAble to develop a coherent plan of action that meets everyone’s needs to resolve a given situation as quickly as possible\nExperience and Education:\nBusiness Japanese Skill and Above.\nWorking Experience in Japan. Understand Japanese Business culture and Japanese Customers.\nIdeal candidates will have a bachelor’s degree in Computer Science, Information Systems, or Engineering with 2-4 years of work experience\nGood English skill, fluent English is preferred\nLife at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you.\nIf you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?\nWe respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. Review our Privacy Policy here.\"","description_format":"text","description_chars":4249,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["CAD, PLM & BIM Software","AR & VR Software","Industrial IoT (IIoT)","Field Service Management Software"],"lifecycle":[{"event":"open","at":"2026-08-06T00:00:00Z"}],"visa":[],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.318,"p_room":0.36,"age_days":82,"expected_fill_days":46,"reasons":["conf:2","stale_co","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/ptc-alm-technical-support-engineer","json_url":"https://alion.io/job/ptc-alm-technical-support-engineer.json","meta":{"generated_at":"2026-10-27T14:03:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2451,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7480},"rest":"https://alion.io/mcp/rest/get_company?id=7480"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fptc-alm-technical-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fptc-alm-technical-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fptc-alm-technical-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ptc-alm-technical-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fptc-alm-technical-support-engineer"}]}